Riviera Maya Hotel with Pool

"Well staffed resort who were very friendly and helpful. Good security and entertainment. Would stay again."

"What a great trip. We loved the unique location, the surrounding animals and nature, excellent service, and comfortable rooms. The food was great, everything was well-organized, and everything ran smoothly. The salespeople were a bit pushy initially, but once we shared our plans and preferences, they gave us space. The Xcaret park entrances are literally right by the lobby and the hotel's beach areas. However, it felt like you were inside Xcaret park even while on the resort grounds. We booked unlimited park entrances, and that was a fantastic choice for us. We did 1-2 experiences each day and then enjoyed relaxing by the pool or the ocean in the afternoons. The night shows at the resort were entertaining and culturally rich. This was our 6th or 7th trip to Mexico, and we’ve learned so much about its culture, people, and beautiful land during this visit."

"Stayed in new section. Everything very clean. People cleaning everywhere. Great smelling bathrooms "

"No food variety, the menu is the same all the time"

"Amenities are great. You are in a middle of wildlife. We see monkeys, iguanas and coaties everyday. it is a big resort to explore. They have a few big pools. The beach wasn't as what we expected because of the sargassum but the resort staffs did try to remove them everyday. There are sections where you can swim but we decided to stay by the pool. They have the carts/buggies to bring guests around. They have a variety of entertainments every night and we were able to book a la carte for most nights. The nights that we did not get to book was by preference because our child wanted the buffet and we wanted to watch the nightly shows. On the first day, can't complain about the room. It is clean. The sleeping area looked updated. But the bathroom could use some updating but it was clean. The only issue was that we had to switch rooms twice and would have been 3x had we not insisted to just exchange the mattress of the sofa bed or the whole sofa bed with the sofa bed from the other room. The two switches from before was needed; 1) outlet sparked losing electricity in all outlets and 2nd) sliding door broken, can't use the balcony. the issue with the sofa bed took a long time to get resolved. Probably due to language barrier. But when we spoke with their guest services representative Adan, it was resolved right away. Adan was always there to attend to our needs. This is the first time that someone actually made sure all our concerns are addressed. This is top notch customer service!"

"Family selection at Grand Palladium Kantenah is like none other! Emmanuel at villa 40 is the best!"

"Great resort"

"Excellent service, adequate food, friendly staff, plenty of activities for guests. Rooms are OK but we found beds to be a little hard. "

"Not much activities"