“The beach was in horrible condition as if you are swimming in coffee
It isn't the hotel 's fault but it would have been nice if we warned about beach water condition before finalizing the booking of the trip”
“This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'……
“The property was smaller than I'm used to, but it made it easier for getting around. I appreciated being a preferred guest because I was able to go to the other side of the resort where there's a pool to eat and drink at the water. There was also a jacuzzi there which was pretty cool. the food is honestly mid. I didn't come back with extra weight because the options weren't endless and the buffet hall is but so big. The game room is hot af, no AC at all so you get hot playing pool or ping pong.……
“La mayoría de las personas son muy atentos, exceptuando al joven Victor al momento de hacer el check out, ya que a pesar de hacer fila pasó a personas que llegaron después, para hacerles cambio de euros a pesos, lo cual es una falta de respeto al tiempo de las personas, sie do que no es casa de cambio y si prestan ese servicio, no es responsabilidad mía y deben respetar la fila.”
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