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聖地牙哥德爾馬希爾頓逸林酒店的評價

4 out of 5
聖地牙哥德爾馬希爾頓逸林酒店
11915 El Camino Real, San Diego, CA

評價

7.4

不錯

10 分評分，優異；1047 則評價中有 406 則" "
8 分評分，不錯；1047 則評價中有 208 則" "
6 分評分，一般；1047 則評價中有 183 則" "
4 分評分，欠佳；1047 則評價中有 130 則" "
2 分評分，很差；1047 則評價中有 120 則" "

7.8/10 

整潔度

8.0/10 

職員與服務

7.6/10 

設施服務

7.4/10 

住宿狀況

7.8/10 

環保程度

評價

4/10 欠佳

Yu

多人同遊
不滿：職員與服務、設施服務和住宿狀況
There are two elevators, only one is open, the elevator is very slow, tell the front desk to clean, no room cleaning, call four times to ask for bath towels, about 45 minutes later, the hotel restaurant does not open on weekends, can only order takeaway, parking There is no credit card verification in the field, and parking charges are also very unreasonable
於 2021 年 11 月住了 3 晚
Cathy L 於 2021年12月16日的回應
Thank you for sharing your feedback. Providing guests with an enjoyable and memorable experience is a key priority for us. On behalf of our entire team, I sincerely apologize for falling short of your expectations. I will be sharing your feedback with our team. Thank you for choosing to stay with us and hope to see you again!

2/10 很差

真實旅客

家人同遊
不滿：整潔度和住宿狀況
A combination of many uncomfortable experience
於 2021 年 7 月住了 1 晚
FOM 於 2021年7月6日的回應
Sorry to here about your negative experience here at DTDM we will be working hard to correct those actions and hopes you give us another chance.

10/10 優異

Mohammed

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service and wonderful staff
於 2024 年 1 月住了 9 晚
Kate 於 2024年4月28日的回應
Mohammed, Thank you for you r out 5 star review! We cant wait to have you back!

10/10 優異

Andrea

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
My check in was greeted by Hannah who was so friendly! Definitely will stay again!
於 2024 年 4 月住了 1 晚
Kate 於 2024年4月28日的回應
Hi Andrea! We are delighted to hear that Hannah was so friendly, we are lucky to have her!

10/10 優異

Todd

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very kind and professional.
於 2024 年 4 月住了 2 晚
Kate 於 2024年4月27日的回應
Hey Todd! We are really happy to hear that you found our staff kind and professional. Hope to see you again soon.

4/10 欠佳

Angela

家人同遊
不滿：整潔度、設施服務和住宿狀況
I have stayed at this hotel a few times in the past. The most recent time was about 10-12 years ago. Both times were very pleasant. So I was expecting the same level of experience with this visit. Unfortunately it was not a good experience. We booked a junior suite, for some reason I thought that would be a room with some sort of partition or something like that. No, it was just a larger room. The first room that we were given felt weird and dingy. Then just went to the bathroom and realized that the toilet was leaking. When I called to ask for help with the situation, a handyman was sent up. When he came in he wasn't friendly at all. It was as if we were bothering him. He said he was just going to caulk the toilet and hope it didn't leak again. As it was already late in the day, I didn't want to risk getting settled with my kids then having to move it or leaked later in the night. So I went to the front desk and asked to just be moved to another room. The lady at the front desk wasn't apologetic or kind about it at all. But she did move us when we asked. Over all the hotel was just run down and kind of gross. They are currently under construction so hopefully these kinks will be worked out. But as of right now, I wouldn't recommend anyone stay here at all.
於 2024 年 4 月住了 2 晚
Kate 於 2024年4月27日的回應
Thank you for your feedback. I am sorry we did not exceed your exaptation's. We will share your feedback with the team.

8/10 不錯

Patrick James

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place for an older hotel. There were a couple small things that could use attention but over a great place.
於 2024 年 4 月住了 5 晚
Elva Carrillo-Front Office Manager 於 2024年4月25日的回應
Thank you for your feedback!

8/10 不錯

Christy

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s a very nice hotel. Very clean and the staff was great. One downfall is only one working elevator so the wait time is very long
於 2024 年 3 月住了 1 晚
Elva Carrillo Front Office Manager 於 2024年4月23日的回應
Thank you for your feedback!!

6/10 一般

Dawn (Brandon)

伴侶同遊
讚好：整潔度
No microwave in room. Made our room up 3 days but not our last day.
於 2024 年 4 月住了 4 晚
Kate 於 2024年4月21日的回應
Thank you for your feedback. Microwaves are available upon request for your room. I will speak with housekeeping about why you did not get stay over service on the last day.

8/10 不錯

Lorraine

讚好：整潔度和職員與服務
不滿：住宿狀況
Overall, it was fine. One elevator was out of order causing delays Also I didn’t find the coffee maker till the second day. There was no shower cap provided which was not convenient. But overall the location is good and the room was clean and the bed was comfortable
於 2024 年 4 月住了 2 晚
Kate 於 2024年4月17日的回應
Thank you for your review! We look forward to the elevators being upgraded soon! Shower caps can always be requested by calling front desk

6/10 一般

Hitoshi

家人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Only 1 elevator was not good . But except this issue, our stay was very fine.
於 2024 年 4 月住了 2 晚
Kate 於 2024年4月17日的回應
Thank you we are upgrading out elevators right now !

10/10 優異

Kathy

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and the staff
於 2024 年 4 月住了 1 晚
Kate 於 2024年4月17日的回應
Thank you Kathy! Will share with out staff

10/10 優異

Fernando

讚好：設施服務和住宿狀況
Very nice
於 2024 年 4 月住了 1 晚
Elva Carrillo-Front Office Manager 於 2024年4月15日的回應
Thank you for your feedback!!

10/10 優異

Junchen (Concord)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great!
於 2024 年 4 月住了 1 晚
Elva Carrillo-Front Office Manager 於 2024年4月13日的回應
Thank you for your feedback!

8/10 不錯

nicolle

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great. The only issues we had was the tv it kept buffering so watching a movie or tv sucked.
於 2024 年 4 月住了 1 晚
Kate 於 2024年4月12日的回應
Hi Nicole i am sorry this happened during your stay. The issue has been resolved now

10/10 優異

Torquil (Windsor)

讚好：設施服務
Functional
於 2024 年 4 月住了 1 晚
Elva Carrillo Front Office Manager 於 2024年4月10日的回應
Thank you for your feedback!

6/10 一般

Gavin (Camarillo)

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The internet service provider does not have enough bandwidth. It causes their beautiful new large TVs to buffer, pixelate and at times not play. The air conditioner was not working properly for greater than 24 hrs. The hotel is being upgraded so many rooms have not been updated and of the two elevators one did not work causing increased wait times. The staff was excellent despite the properties shortcomings and should be held up.
於 2024 年 4 月住了 3 晚
Kate 於 2024年4月11日的回應
Hi Gavin, Thank you for bringing the tv's to our attention. We have the issue fixed now. We are upgrading our elevators for renovation and that is why one was down. I am glad to hear that the staff was friendly during your stay. We hope that you give us another chance, we woul love to have you back.

6/10 一般

Velvet

家人同遊
不滿：住宿狀況
After checking in, I wasn’t directed to the elevators nor what was my room. I was just given the keys.
於 2024 年 4 月住了 1 晚
Paul 於 2024年4月8日的回應
Hello Velvet,I'm sorry to read this and that this was your experience. This is not how we trained our team, and I will make sure to address this with the team. We want to make sure that you feel welcomed and well informed of the hotel. We hope that this does not stop you from staying with us again next time you are in town.

8/10 不錯

Jonathan

於 2024 年 3 月住了 3 晚
Kate 於 2024年4月28日的回應
Jonathan! Thank you for your 4 out of 5 review! Cant wait to have you back !

10/10 優異

Curtis

家人同遊
Great place to visit
於 2024 年 3 月住了 6 晚
Elva Carrillo-Front Office Manager 於 2024年4月7日的回應
Thank you for your feedback!! We look forward to your next visit.

10/10 優異

Rodney

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Place was awesome. Super clean. Bar was open late.
於 2024 年 4 月住了 1 晚
Kate 於 2024年4月6日的回應
Thank you Rodney for your 5 out of 5 star review !

8/10 不錯

Alicia

多人同遊
讚好：整潔度、職員與服務和設施服務
Everything was nice. Only one elevator was working. Only complaint is rooms aren’t very soundproof and no updated TVs with Netflix. Etc...
於 2024 年 3 月住了 2 晚
Kate 於 2024年4月5日的回應
Thank you for your feedback. We will share with the team.

4/10 欠佳

Destiny

讚好：整潔度
不滿：職員與服務
The front desk staff just gave me the key didn’t tell me anything about the hotel one lady at the front didn’t even look up at me when I asked a question
於 2024 年 3 月住了 3 晚
Kate 於 2024年4月1日的回應
Thank you for letting us know we will share with the team

8/10 不錯

Bruce

家人同遊
讚好：整潔度、職員與服務和設施服務
Great suite with separate bedroom, nice decor and clean. Elevators were worn out with cracked flokrs and buttons, and one of the two was out of service completely.
於 2024 年 3 月住了 1 晚
Paul 於 2024年3月29日的回應
Hello Bruce,Thank you for taking the time to share your experience with us. We are happy to see that you enjoyed the suite. You mentioned our elevators, the one that is out of service is in the process of being completely replaced. The one with the cracked floors and buttons will be next once the other elevator is replaced. We are doing this in an effort to continue to improve our guest experience. We hope to see you again. soon.

6/10 一般

Dieter P

伴侶同遊
不滿：住宿狀況
An older property and some things were not working all the time. The TV kept going out and plumbing and such was hit and miss. Lots of noise from other guests and one elevator was out of service. Not what I expect from a doubletree.
於 2024 年 3 月住了 6 晚
Paul 於 2024年3月29日的回應
Hello Dieter,Thank you for taking the time to share your feedback. We recently changed all our TVs to the 65 inch in the room and mounted them on the wall. We will look into why it kept going out and address it right away. As for the elevator, we are in the process of replacing the entire unit to improve our guest experience. Thank you.

8/10 不錯

Katie Ann

家人同遊
讚好：整潔度、職員與服務和設施服務
Despite the construction it was clean and quiet. Seems to be some plumbing issues. Our first room had a toilet that ran nonstop very loudly. They immediately moved us to a different room. The shower faucet got stuck on but we eventually got it off. Also, a musty, slightly sewage odor a few times over the 2 days we stayed. Libby, restaurant and pool area were all clean and very nice.
於 2024 年 3 月住了 2 晚
Paul 於 2024年3月29日的回應
Hello Katie Ann,Thank you for taking the time share your experience with us. Thank you for recognizing that the hotel is clean despite all the improvements we are working on currently at the hotel. We will make sure to look into and address your feedback regarding the bathroom. We hope to see you again especially when we are done with all our upgrades.

10/10 優異

Rosemary

讚好：整潔度、職員與服務和住宿狀況
Great stay.
於 2024 年 3 月住了 4 晚
Elva Carrillo-Front Office Manager 於 2024年3月28日的回應
Thank you for your feedback! We look forward to your next visit.

10/10 優異

Larry

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Kate 於 2024年3月27日的回應
Thank you for your 5 out of 5 star review!

6/10 一般

Natalee

於 2024 年 3 月住了 1 晚
Kate 於 2024年4月14日的回應
Thank you for your review! Let us know what we could do better

8/10 不錯

Joshua

家人同遊
讚好：職員與服務和設施服務
The second floor hall smelled like sewers and dirty water. And when we got in the room old carpet smell. Other then that room was ok bathroom doors are extremely hard to push open and close.
於 2024 年 3 月住了 1 晚
Kate 於 2024年3月24日的回應
Thank you Joshua. We will share the feedback with the team!

2/10 很差

Sonya (Brentwood)

於 2024 年 3 月住了 1 晚
Elva Carrillo-Front Office Manager 於 2024年4月13日的回應
Thank you for your feedback.

10/10 優異

Laura

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The outside patio was large and peaceful with lots of options of things to do and enjoy. The room was clean and comfortable but the bathroom wallpaper was peeling and paint splattered as if they were not done with a renovation. The second elevator was broken but we were notified of it before arrival.
於 2024 年 3 月住了 1 晚
Kate 於 2024年3月23日的回應
Thank you got your 5 out of 5 star review! We are working on upgrading our hotel

2/10 很差

Shannel

於 2024 年 3 月住了 2 晚
Kate 於 2024年4月11日的回應
Hi Shannel, I am sorry that we did not exceed your expectations. Please let us know what we could have done better

10/10 優異

Zalman and Esther

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
great location and room!
於 2024 年 3 月住了 1 晚
Kate 於 2024年3月19日的回應
Thank you for your 5 out of 5 star review

6/10 一般

Lana (Stony Brook)

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The hotel is really outdated, but clean. One elevator was out of service, and the other was always crowded. We had to go up to the top floor first before going down, and then stop at each floor on the way down.
於 2024 年 3 月住了 2 晚
Kate 於 2024年3月15日的回應
Thank you Lana for sharing your feedback! We are working on improving our hotel and doing upgrades!

6/10 一般

Danny Lee

家人同遊
讚好：整潔度
不滿：住宿狀況
Old and ran down
於 2024 年 3 月住了 2 晚
Paul 於 2024年3月14日的回應
Hello Danny,Thank you for your comments. We are actually currently in the process of making improvements to our hotel and guest's rooms. We are currently working on replacing both our elevators and making enhancements to our guest rooms. We hope that when your back in town you can experience and enjoy the improvements we are making. Thank you.

10/10 優異

Nathan (Fontana)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome location. Clean and up to date facility.
於 2024 年 1 月住了 1 晚
Paul 於 2024年3月14日的回應
Hello Nathan,Thank you for the 5-star review. We appreciate you recognizing the team's efforts. We hope to see you again.

2/10 很差

Robert

伴侶同遊
讚好：設施服務
不滿：整潔度、職員與服務和住宿狀況
Hannah and Kate were great! The manager was terrible and inhospitable. My room was given away and the room I received was nasty. The drain had hair and waste attached to it that was over a foot long. When was the last time it was cleaned? An absolute health hazard.
於 2024 年 3 月住了 2 晚
Paul 於 2024年3月14日的回應
Hello Robert,Thank you for sharing your experience with us. I'm disappointed to read that you found your experience with our manager terrible. This is truly not what we want our guests to experience, and I will address this right away. We are in the process of making improvements to our guest's rooms. I'm happy to see that Hannah and Kate were able to turn your experience around and make it better. We hope you give us another chance when you are in town and get to experience the improvements we are making to the hotel and guest rooms.

10/10 優異

Roger

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
great customer service
於 2024 年 3 月住了 4 晚
Kate 於 2024年3月13日的回應
Rodger thank you for sharing !

10/10 優異

Tom

讚好：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Kate 於 2024年3月13日的回應
Tom, Thank you for your 5 of of 5 star review!

10/10 優異

Jessica

於 2024 年 3 月住了 1 晚
Kate 於 2024年3月24日的回應
Thank you for your 5 out 5 star review

10/10 優異

Ally

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Kate 於 2024年3月3日的回應
Ally, Thank you for your 5 out of 5 star review!

10/10 優異

Hyunwoo

讚好：整潔度、職員與服務、設施服務和住宿狀況
Calm and peaceful area
於 2024 年 2 月住了 1 晚
Elva Carrillo Front Office Manager 於 2024年2月16日的回應
Thank you for your feedback!!!

10/10 優異

Jonathan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Elva Carrillo Front Office Manager 於 2024年2月16日的回應
Thank you for your feedback.

10/10 優異

ELISEO

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I like that is close to town, the zoo and the safari. Plus had some nice restaurants near by.
於 2024 年 2 月住了 3 晚
Kate 於 2024年2月13日的回應
Eliseo! Thank you for your feedback! We are pleased to hat you enjoyed the location of out hotel!

10/10 優異

Golbarg

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay!
於 2024 年 2 月住了 2 晚
Elva Carrillo 於 2024年2月12日的回應
Thank you for your feedback!

8/10 不錯

Jesus

讚好：職員與服務和設施服務
不滿：住宿狀況
The toilet over flowed for no reason. The bathroom door wouldnt close completely. Sewage smell in hallway
於 2024 年 2 月住了 1 晚
Elva Carrillo 於 2024年2月12日的回應
Thank you for your feedback!

10/10 優異

Darlene

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
was a comfortable stay! would come back in the future for sure !!
於 2024 年 2 月住了 1 晚
Kate Front Office Supervisor 於 2024年2月5日的回應
Darlene! Thank you for your 5 out of 5 star review! We look forward to having you back!

10/10 優異

Liz

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Such a friendly staff (especially Hannah) very clean room and affordable!!
於 2024 年 2 月住了 1 晚
Kate Front Office Supervisor 於 2024年2月3日的回應
Liz! thank you for your 5 out of 5 star review! We are glad to hear Hannah made an impression!

10/10 優異

John

讚好：整潔度、職員與服務、設施服務和住宿狀況
Hannah was professional and helpful.
於 2024 年 1 月住了 3 晚
Kate Front Office Supervisor 於 2024年2月1日的回應
John! Thank you for your 5 out of 5 star review! We will share with hannah!