6/10 Okay
Amy S.
20 Apr 2019
Some Good and Some Bad
We took a chance on this house since it had no reviews yet. I would say that we were probably the first renters which brought some positives and negatives.
The Good...The house has recently been renovated inside and they have done a very nice job. The bathrooms are great. Bedrooms are good sized and the house itself is really quite large. Plenty of towels, bedding, dishes, and the kitchen seemed pretty well stocked. Many of the dishes and glasses still had stickers on them. Nice that they are new, but annoying to have to clean everything. Plenty of parking and the location was perfect for us. We did Disney a couple of days and it's an easy drive to the park. Quick drive to the beach too. If you plan on going to L.A., that's a bit of a trek, but we expected that.
The Not So Good....When I booked the house, I asked if the pool was heated. A lot of places ask for extra money to heat the pool and since we were using the house at the end of March, I was willing to pay. I emailed twice and did not receive a response until a couple days before our trip. The pool is not heated. We were ok with that since the house said it had a hot tub. When we got there, the hot tub was completely cold and honestly, a bit scary. It looks like it has been there a very long time. I asked our house contact for directions on getting it up and running and she gave me some vague directions which we tried to no avail. The pool was also quite dirty. Lots of leaves, dirt, and debris on the bottom. I then asked if it would be possible to have someone come over to start the hot tub and clean the pool. No response at all. Nothing. I'm still waiting for a response on that one. So, two of the main reasons that we booked the house, the pool and hot tub, were completely unusable for the entire trip. My recommendation would be to get rid of the hot tub altogether, have some written directions for your guests, and up your communication skills a bit.
Overall, the inside of the house is great and worked very well for us. However, the outside area really needs some improvement.
Amy S.
Stayed 7 nights in Mar 2019