Shinbashi Spa Hotel

"The good parts: The front desk staff were very helpful when I needed to call the airline on a local Japanese telephone number, allowing me to use the front desk phone without charge. The location is convenient for this price point. There is an underground passageway from Shinjuku station straight to the hotel, open until 23:00. (Though difficult to find, looking for the entrance to the Shinjuku subway line should put you in the right tunnel) There are convenience stores and restaurants in the same building. Not so great stuff: The rooms are small, even by Tokyo standards the space to move around the bed is tight. The rooms are not even slightly sound proof. It sounds like they put up standard stud walls with simple plasterboard. You can hear people in other rooms talking, snoring and banging around. They give you ONE low quality pillow upon checkin. You want more pillows? They put a small amount more in the corridor each day for first come first served. Reception simply tells you to check there. The TV is the worst hotel TV I have seen in a long time. The toilet is unnecessarily LOUD! Sit down? LOUD. Flush? LOUD. Refilling the tank? LOUD. I have never come across a toilet this unnecessarily loud. The provide one medium sized towel and one hand towel. You can put a sign on the door to just provide a new set. But they will come in after 3 days, clean and remove any extras. The laundry room is far too small for this size if hotel. It needs to be twice the size."

"Thank you. In and out and efficient! "

"Stayed at this hotel with my partner and our 8 y/o daughter. Choosen based on proximity to the start of the Tokyo Marathon which I was a participant. Hotel and staff were fantastic, we booked two rooms and I emailed shortly before arrival asking if they could be close to each other and they gave us rooms next to each other. All the staff had a smile on their faces and were always happy to help. Rooms are not huge (but it's Tokyo!) but more than adequate and had a good sized wet room / bathroom. Walking distance to main Shinjuku station and a great base for sightseeing. And what's not to like about a hotel with a massive Godzilla Head!!!!"

"Excellent stay"

"Location, location, location. A great hotel near all"

"Compared to last year, this stay was not a pleasant experience from check-in to check-out. I was here for a work trip, so reliable Wi-Fi was extremely important. Unfortunately, the connection did not work properly and kept cutting off during our team calls. When we informed the front desk, we were told there was nothing they could do. Additionally, the phone in the room rang randomly twice over the weekend at around 7am, which was very frustrating when trying to rest after long working days. Communication was also difficult at times, as the English proficiency of the staff was limited, which made it hard to get messages across. Might be the last time here"

"They were awesome, clean, so nice"

"Clean room, nice staff, food nearby, shops nearby."

"Our entire experience with this hotel was phenomenal. The rooms were clean and the staff was extremely polite and helpful. Will come back here again"