Birmingham Sutton Coldfield Mall Hotels

"Warm and friendly staff. Great rooms and a dog friendly delightful breakfast. "

"Brilliant facilities "

"Very friendly staff , great breakfast , really enjoyable stay"

"The room was freshly renovated. The beds were huge. I unfortunately had a sick relative in the hospital nearby. This was a very convenient location to stay. The staff doing late check in were great and they were and have been super compassionate and helpful during and after my stay. I would highly recommend for location and customer service. I would in particular mention the manager Paoula who was outstanding in the level of customer service she delivered when I had a difficult query."

"Clean room, helpful staff, perfect for one night "

"Room was very clean, Breakfast fresh and hot. Parking with a Night porter Will go again. "

"Great breakfast included in the price"

"Staff were borderline rude and didn’t make us feel welcome, considering we spent £750 for the night. It’s a nice hotel though. "

"Helpful Staff . Lovely atmosphere ."

"Excellent location, a few minutes walk from new street station. Clean and well maintained and friendly staff. The room had everything i needed "

"Have stayed here plenty of times and Is always a good location and stay weather "

"We enjoyed the breakfast buffet and the spa amenities."

"Food was spot on .excellent. the rooms need decorating .beds are horific the matress was shocking caused back pain "

"Comfy beds, quiet, good breakfast."

"Staff were friendly and helpfull. Breakfast was lovely"

"Good experience."

"Clean room, friendly and professional staff and excellent breakfast "

"Great accommodation in a central location. If ever in Birmingham again, would definitely see if room was available here first."

"Staff was very welcoming! Location was convenient!"