Birmingham Sutton Coldfield Mall Hotels

"Beautiful place would stay again and recommend to family and friends staff are lovely too"

"Reception Check-in and porter to room very effecient. No O2 mobile phone signal in room. Room size compact. Described as "Superior King", but on entry definitely small and UK "King", ie:- 5ft. wide, not what I was expecting, ie:- 6ft wide. Bathroom not properly cleaned with dirt around bottom of shower screen and black mould on back of door and bottom of door frame rotten and black mould. Bench seating in restraunt had worn out PVC covered cusghions with some of the PVC covering missing. Food for Dinner and Breakfast satisfactory with poor service."

"Everything was exceptional. The staff was incredibly helpful. The rooms were gorgeous. The food was great. But I cannot say anything better about that staff. They were absolutely lovely."

"All was very good, but did feel that our room was in need of a little TLC, unpainted skirting board, minor marks on walls which a touch up with paint would improve."

"Property was nice and room ok. Shower was a powerful but temperature kept varying. Bar food and drinks were nice but disappointing that on Expedia (who we booked through) it said pets stay free but on arrival charges were applied for the dog which is why I’ve given a lower rating. Did mention to the member of staff who checked us in but nothing was done about this and Expedia still shows as pets stay free "

"arrived by train station 300 yards away"

"Rubbish hotel.com"

"Never received check in instructions"

"A property that is nice and looked after and was within the right price range with the furniture of very good quality. Overall, think a fridge of the size for the houae was puzzling. "