Trouya Hotel with Pool

"This is definitely an eco resort, which is my first time. Amenities that we paid extra for on resort we a bit disappointing "

"Clean room"

"Yes"

"Resort was beautiful with an abundance of amenities and beautiful grounds and views. The staff was extraordinary. They were always wanting to assist and did it with sincerity relative to making sure our stay was excellent. Definitely a bucket list trip for both St. Lucia and The Ladera Resort. "

"Rooms are very spacious and well kept (freshly painted, new appliances). Pool is very nice, gym is OK (excellent variety of equipment for a hotel gym, but kind of old/worn). Location right on the beach is fantastic — water is SO nice. And plenty of water sport options to be had. Staff is very friendly and helpful. Of note, we did have a bunch of minor problems — TV didn’t work, shower drain got clogged, key entry stopped working. They did fix them all fairly quickly, but I guess they could use a bit of a maintenance upgrade. None caused us anything other than a First World Problem! Overall, a very nice stay in Saint Lucia. I think other resorts may be nicer, but value here was definitely good from whatever else I saw. "

"Yes everything was excellent will be coming back most definitely 😎"

"The pool was lovely, as were the grounds. The staff, especially the groundskeepers and housekeepers were very friendly and warm. A nice feature is that the pool is open 24 hours, which I loved. Minor complaints: Visitors should be aware that the land along Reduit Beach near the hotel is walled off and under major construction. You have to walk down a pretty unattractive stretch of road to access the beach. We asked for a room change to a higher floor when we arrived and were told that the hotel was at capacity, but the room next to us and several others seemed to remain empty during our 4 day visit. Again, these are minor issues. The place is beautiful. "

"Good stuff first. Grounds, housekeeping, and most of staff was great especially Wendy at Chill pool bartender and Leaverne in weddings, Alison in housekeeping. Horrible part: We had a reservation for king bed unit, arrived and given a 2 bed unit for our wedding and honeymoon. Front desk did nothing to help on arrival day, went 2 times the next day to see about changing. Told that king beds were only for in house guests not Expedia. WHY WAS EXPEDIA GIVEN THOSE TYPE TO RESERVE? Not blaming Expedia. After spending 4 days trying get a king room, they finally reluctantly moved us. Our first unit with the 2 queen beds"

"I have never left a negative review before. I understand that no property is perfect, and I always try to focus on the positive. However, this experience was serious enough that I feel obligated to share it. I am giving this Royalton two stars only because the staff members were genuinely kind and welcoming. They were doing their best under what appeared to be challenging conditions. Unfortunately, the property itself was in poor condition. The building was consistently dirty throughout our stay. There was construction happening day and night, making it impossible to rest. The pool water was cold, the hot tubs were not working, and there were no towels available after 3:00 PM. Housekeeping was inconsistent and difficult to access. Most concerning, we saw cockroaches in the building and mold in the bathroom. That is not acceptable at any level, especially for a resort that promotes itself as a premium experience. Guests plan, save, and sacrifice for their vacations. Time off is precious and cannot be replaced. When guests invest their limited time off and trust a brand at this level, the experience should reflect that commitment. I trust leadership will take appropriate steps to address both the operational gaps and their impact. ( Pictures and videos are available) "