卡巴松 5 星级酒店, HK$1,528 起

“The environment is beautiful, but the sound insulation is somewhat lacking.”

“The spa, pool area, staff, and decor vibe were amazing!”

“Beautiful property.”

“So our TV didn’t work at all in our room. I mentioned it to the hotel staff but got zero response from anyone. I’m kind of disappointed. The place has a series of ponds outside of the rooms and there is like a swarm of mosquitos. We literally opened and closed the door to our suite and had like 20 mosquitos inside the room. It was super annoying to spend double the price on a holiday weekend just to have a mosquito problem, a janky TV that DID NOT work. I had to stand a foot away from the TV to……

“We previously attempted to communicate directly with the property manager about our concerns, but didn’t receive any response. Below are the issues we experienced: During check-in, issues with the front door lock and access code after traveling 14+ hours and it being 100+ degrees outside (poor communication); Garbage left in guest bedroom dresser (McDonald’s cup with liquid); All nightstands dusty and dirty; Hand soap, body wash, shampoo, and conditioner bottles empty or nearly empty in guest……