Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house was beautiful and served its purpose. Open concept, lots of privacy, updated bathrooms, lots of parking space, comfortable beds with nice down pillows, etc. Like most homes, this house does NOT have AC, even though there is a control pad for it.We were expecting the house to be more easily accessible from DT Carmel. Proximity-wise, it's very close (about 0.6 miles), HOWEVER, there are no sidewalks on Ocean Avenue from CA-1 (main street the house is on), making it unsafe to walk (single lane street). The location of this home was the main reason we booked it. Luckily we had rental cars so it wasn't an issue (but we would have preferred to walk, especially on busy days where parking was limited).Additionally, we had a hard time finding the lockbox. The instructions were misleading - there was a lockbox right next to the driveway (to the right of the front door as described), but that was the wrong lock box. I called customer service and the rep I got (female, didn't get a name), was EXTREMELY short and abrupt with me. Once I figured out where the correct lock box was (while on the phone), I gave her the feedback that the instructions were a little confusing. And while I personally don't feel that this is a big issue, I was more upset about her response - no "I'm sorry for the inconvenience" or even "thank you for letting me know, we will update it" - no acknowledgement - just very short and rude with me.Regardless of the poor customer service, I would still recommend this home - but the above statements about the location are good to know!