图卢姆海龟天然水池附近酒店

“The hacienda was beautiful, with its own cenote and underground river. Tours by David were amazing on site, and his advice for activities, restaurants etc. really enhanced our stay. The restaurant food was excellent - we had breakfast included and also ate one lunch and 2 dinners during our 5 night stay. ”

“Love this private place. Beach was gorgeous and clean. Rooms were comfy, modern and comfortable. Bedding was ultra luxurious. ”

“Great accommodations! Very relaxing! ”

“This was a last minute trip and I must say I had absolutely a WONDERFUL time and sooooo happy I stayed here! The Staff…EVERYONE was so nice, professional, helpful, kind, sweet, and attentive. I slept very well…the bed was very comfortable. Then Matias…he did a video of me that was soooooo beautiful. I mean…I speechless as I came to do absolutely nothing…which is surprising being I always do activities and take pictures. They let me stay a lil longer for my flight. Arranged my transportation to……

“Nos quedamos muy satisfechos!!! Anselmo, José Luis, Abigail y Jesús nos brindaron una excelente atención . El hotel Nerea superó mis expectativas, por supuesto que regresaremos.”

“The house and cenote is beautiful.”

“Very clean room and bathroom/showers were lovely. Cleaning staff were prompt and friendly. Restaurant and concierge staff were very friendly and the food at the Mereva restaurant was above average. Especially loved the fish and shrimp tacos. Pizza was great too.”

“Algunas partes de las habitaciones y el hotel en genera se ven deterioradas, algo normal al estar a pie de playa, el servicio y la atención por parte del staff fue excelente ”

“No. We don't have time ”

“Clean room Staff very attentive Breakfast very good ”

“Hotel is new and perfect. Far from the city,like oasis in the middle of desert. I pretty much liked that vibe to be far. Gladly we rented a car. We only signed for breakfast pack which was amazing. Coffee was really bad but that's in almost all Mexico. Everything else was very thoughtful. Didn't like the rule of not permitted walking barefoot in the dining area which is kinda stupid, because beach is 2 metres away and everyone there is barefoot. And also why would I not want to walk barefoot on……

“Inolvidable experiencia ”

“Mi experiencia fue absolutamente perfecta. Desde el primer momento todo superó mis expectativas. El lugar es hermoso, muy bien cuidado y con una atención a los detalles que realmente marca la diferencia. El servicio fue excepcional. Todo el equipo fue increíblemente amable, atento y siempre dispuesto a ayudar con una sonrisa. Me hicieron sentir muy bienvenido durante toda mi estancia. La habitación estaba impecable, muy limpia, cómoda y con todo funcionando perfectamente. El ambiente es……

“Las habitaciones no están listas a tiempo. Te la entregan hasta 1 hora y media después. Ir a cualquiera de sus restaurantes es un desastre. No tienen un sistema o plataforma automatizado, todo lo hacen manual. La hostes es la que te lleva a la mesa y deja desatendida la recepción de los restaurantes. Pésima coordinación en restaurantes. La comida estuvo bien, pero las porciones son muy pequeñas, parece que es un menú de degustación. No regresaría. ”

“Algo no tan bien, la chica que nos recibió al principio si muy atenta y todo. Después no estaba en recepción la buscamos por una emergencia que nos pasó y no apareció hasta el día siguiente. (No hubo quien nos atendiera) La alberca poco agradable (sucia) llena de hojas y nada antojable. No venden nada cerca para comer Del 1 al 10….esta 3”

“Staff were wonderful through my week stay. Room was clean and tidy. Food was really good too. Restaurant service was also wonderful. It’s a very small and quaint place so I didn’t really see any people this week. The only suggestion I have is around pool area and water maintenance of the pools as it is the only water you can dip into on the property. The running water ran out for about an hour each day around 3pm like clock work. The pool you get on the terrace is also not clean water and the……