Tokyo Chinzan-so Garden Hotels

"The hotel was great. I had a room on the 13th floor where I had a great view but there was a very loud noise that looped at night. Loud enough that ear plugs didn’t work. It looped every evening for the entire stay and while not the fault of the hotel I would have liked to be notified there was external noise in my booking"

"The rooms are small, as described in the measurements online so it's quite tight for a family of 4 (w 2 small kids) but did the job for us. Check in was quick and easy for us, process is very smooth. Staff are prompt in responding to inquiries (front desk & room service). They come by quite quickly if after you make your phone call requesting for extra items. Washroom has a very high step which takes time to adjust to, a bit dark so hard to see how clean it is. The breakfast buffet selection is good, and the staff serving is good. It runs from 07:00 to 10:30. For some reason, we were ushered out really quick on one of the mornings (at 10:35am) even though there were other people who were still seated at their tables. We loved there is an underground path to walk to get to Shinjuku station, it was very convenient for us. "

"nice hotel, the like for the elevator is extremely long and the heat is on in the room, no AC :/"

"Buffet very good, very nice Hotel "

"There was reservations at all and the ability to accommodate for children for food was poor. "

"Clean room, great staff."

"Wonderful and helpful staff! Very comfortable stay."

"Breakfast is a must and the rooftop bar was excelent. The cleaning staff that came to service our room did a great job. "

"Great stay overall. The hotel itself is clean, efficient, and the check-in process is extremely easy, exactly what you’d expect in Japan. Where this place really shines is the location. If you want a true taste of city life (being out late, surrounded by restaurants, nightlife, and constant energy) this is peak. You can step outside and immediately be in the middle of everything. Rooms are on the smaller side (typical for Japan), but the bed is surprisingly wide and comfortable, making it perfectly suitable for a trip where you’re mostly out exploring and just need a solid place to recharge. That said, if you’re looking for a hotel as a destination in itself (spacious, relaxing, and somewhere you plan to spend a lot of time) this probably isn’t the right fit. It’s much better suited for a younger, nightlife-oriented crowd who plans to be out and about. Overall, great value and ideal for experiencing the city."