Cozumel El Cedral Hotels

"The staff at this resort was amazing! They definitely do the best with what they have to work with. The pros ~ the food at Bordeaux was wonderful, the staff at Oceana were always amazing and our room was always fresh and necessities were always plentiful!! Unfortunately, the cons far surpassed the pros to this resort. We never had hot water during our stay with the exception of one morning at 7:00. Several other couples we met during our stay had been relocated to different buildings to accommodate lack of hot water as well. The public restrooms near Windows and also near the Preferred Club Lounge were kept clean but smell horribly of sewage. If you enjoy adult poolside activities and nightly entertainment, I highly recommend you stay elsewhere. We have been to countless all inclusive resorts and have never felt so pressured to make purchases within the resort from staff. I am not sure if this is typical of Hyatt owned properties, but multiple times every day we were approached about paying for something. We enjoyed our week and made the best of what was offered and I hate to give a negative review, but these are things that have definitely deterred me from looking into staying at any other Secrets/Hyatt resort in the future."

"Amazing staff - JD & Arbey were great entertainers. Lineth in the front desk was amazing & all the servers & bartenders were very friendly. The beach was amazing!"

"Estuvo de lujo el viaje, el trato, la comida y la hospitalidad que brindan hacen que uno quiera regresar."

"Staff was very nice but the room need a maintenance."

"Place was clean and comfortable. Host was responsive when I got lost. Being inside the beach club was great, especially after all the cruise ships leave. Highly recommend renting a car."

"Lovely home just far enough from town to be quiet and close enough for shopping. Well equipped for cooking and lots of towels. We really enjoyed the pool and the top deck. Lots of stairs.The host was great, always avaliable and responded quickly to all our inquiries."

"So fortunate to find this spot, a quiet place close drive to anything on the island but far enough away from the cruise ship crowds. Great pools, fun snorkeling right off the beach. The property is amazing well furnished and plenty of space for our group of nine. Highly recommend."

"Everything was great. Loved the 1st floor walkout. Great views of the sunsets, the beach and the pools. The grounds are beautiful and well maintained. Very peaceful & serene. The casa is immaculate and comfortable. Friendly staff! Facilities are fresh and well maintained. It was an awesome trip!"

"The unit was very lovely with plenty of space and a large balcony for dining and relaxing. It looked even nicer than in the photos and was incredibly well-stocked. The property was beautifully maintained. We loved having a beach right on the property. We rented a car, which made the location work for us as it is definitely a drive to get to restaurants and shopping. "