Gwent Spa Hotel

"First day breakfast was sparse and no one to top up or tent Second day there was one person running around alone and by the time the food was topped up most guests had left The rooms were sub par , damp in the bathroom Lack of plugs and lighting in the rooms Gym is well equipped , the swimming pool is outdated Beautiful location and stuff over all very friendly "

"Great hotel, really nice rooms, would definitely stay again"

"Absolutely brilliant stay"

"Disappointed with some of the trip as I was told this was a high level hotel with real distinction. £25 to park my car in car park for the overnight stay???? On arrival my room was not ready at 1:30pm & was promised I would be called when it was ready. Eventually after 3 o’clock I went back to ask about my room and was told I could’ve been given a room when I first came that was ready but just mine wasn’t ready yet. The staff member didn’t understand why I hadn’t been offered this option. I had ordered an oat milk. I had ordered an oat milk cappuccino and told them it had to be Sawyer or oat and was then served a cows milk cappuccino. Only when I tried it did I question it with the staff who confirmed it was not out milk. Only after this had happened did she ask me if I had an allergy. My room was old-fashioned but suitable and the bed and pillow is comfortable. Wi-Fi was okay and adequate speed. When I wanted an evening meal and rang to 2 of the restaurants, I would have to wait over an hour to be able to get a meal and at 9 pm for one of them was way too late. I was told to go to Merlin spa where I could eat and need no reservation but it really only had a burger, chicken wings and some sandwiches to eat. The chicken wings were okay but nothing special at £15 with chips included. The best part of the entire trip was the excellent breakfast which was phenomenal and extremely high-quality."

"The staff were friendly and extremely helpful. The jacuzzi and pool were really nice. Yes there is a lot of furniture in the rooms and it is a little dated, but we managed to find space to accommodate both if our ebikes in the room with a little bit of shifting around. Breakfast was excellent. Would definitely stay again, this was our second visit."

"Affordable spa hotel, dated, poor food and standard level of amenities. For what you pay, you get a decent bed, breakfast, pool. It’s not the best but it does the job."