Skip to Main Content.
List your propertySupportTrips
Unlock instant savings with Member Prices
Sign in
Feedback

Mercure London Heathrow Hotel

4.0 star property
Suburban hotel with fitness centre and 24-hour front desk

Choose dates to view prices

Photo gallery for Mercure London Heathrow Hotel

Exterior
Breakfast and dinner served
In-room safe, desk, blackout curtains, soundproofing
Check-in/check-out kiosk
Executive lounge
The Mercure London Heathrow Hotel in Pinkwell offers a hearty breakfast at Borders Restaurant, a coffee shop/cafe, and a vibrant bar. Guests can use the gym and dry cleaning services. Previous guests appreciate the helpful staff and free in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Air conditioning
  • Gym
  • Parking available
  • Room service
  • Breakfast available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
  • 129 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 129 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 Single Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, Multiple Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 129 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

You may also like

Ad
1 bedroom, premium bedding, down duvets, minibar

Montcalm East, Autograph Collection

London City Centre
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 1,010 reviews
The price is HK$1,658
HK$1,989 total
includes taxes & fees
30 Nov - 1 Dec
Montcalm East, Autograph Collection
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Shepiston Lane, Hayes, England, UB3 1LP

What's nearby

  • Airport Bowl - 4 min drive - 2.1 km
  • Stockley Park - 5 min drive - 2.4 km
  • Brunel University - 13 min drive - 6.5 km
  • Twickenham Stadium - 19 min drive - 9.5 km
  • Wembley Stadium - 30 min drive - 22.8 km

Getting around

  • Hounslow West Underground Station - 7 min drive
  • Hayes & Harlington Station - 18 min walk
  • Heathrow Airport (LHR) - 8 min drive

Restaurants

  • ‪The Great Western - ‬4 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪The Pheasant Restaurant and Inn - ‬4 min drive
  • ‪The White Hart - ‬10 min walk
  • ‪Pop Pizza - ‬19 min walk

About this property

Mercure London Heathrow Hotel

Upscale hotel located in Pinkwell
Consider a stay at Mercure London Heathrow Hotel and take advantage of a coffee shop/cafe, dry cleaning/laundry services and a bar. The on-site restaurant, Borders Restaurant, offers breakfast, dinner and children's meals. In addition to a gym and a business centre, guests can connect to free in-room WiFi.
Additional perks include:
  • Limo/town car service, full breakfast (surcharge) and self-parking (surcharge)
  • An electric car charging station, express check-out and smoke-free property
  • Wedding services, a lift and a front desk safe
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 184 rooms offer comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches such as free WiFi and sound-insulated walls. Guests reviews say good things about the clean rooms at the property.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with satellite channels
  • Fridges, coffee/tea makers and daily housekeeping

Similar properties

Bar (on property)

Ibis budget London Heathrow Central

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.0 out of 10, Very good, 2,878 reviews
The price is HK$491
HK$589 total
includes taxes & fees
19 Nov - 20 Nov
Ibis budget London Heathrow Central

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (GBP 16 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Borders Lounge
  • Borders Restaurant
  • Outside Seating Area

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance

More

  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from 18 November 2024 to 1 January 2026 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from 1 November to 1 January:
  • One of the dining venues
  • Bar/Lounge
  • Business centre
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
The property will be renovating from 18 November 2024 to 31 January 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business centre
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Restaurant
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Restaurant
  • Fitness facility

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately GBP 14.95 per person
  • Self-parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Frequently asked questions

Is Mercure London Heathrow Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure London Heathrow Hotel?

Self-parking is available for GBP 16 per day. Limited spots are available.

What time is check-in at Mercure London Heathrow Hotel?

Check-in start time: 3:00 PM; check-in end time: noon. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Mercure London Heathrow Hotel?

Checkout is at noon. Late checkout is available for GBP 10.00 (subject to availability).

Where is Mercure London Heathrow Hotel located?

Located in Pinkwell, this hotel is 1.1 mi (1.8 km) from Stockley Park and 1.3 mi (2.1 km) from Airport Bowl. Windsor Castle and Brunel University are also within 9 miles (15 km). Hayes & Harlington Station is 18 minutes by foot.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Mercure London Heathrow Hotel Reviews

6.6

7.0

Cleanliness

6.6

Amenities

7.2

Staff & service

6.8

Eco-friendliness

6.4

Property conditions & facilities
Rating 10 - Excellent. 268 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 161 out of 1000 reviews
Rating 4 - Poor. 146 out of 1000 reviews
Rating 2 - Terrible. 188 out of 1000 reviews

Reviews

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Shezad

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Jul 2024

8/10 Good

Lauren

Liked: Staff & service, amenities, property conditions & facilities
The hotel was tidy
Stayed 1 night in Apr 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and tidy
Stayed 1 night in Oct 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Apr 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was friendly. The smell was horrible.. all The rooms and whole hotel was smelling so bad so we couldnt sleep without opening Windows. The food was good from The Resturant
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine, adequate for a 1 night stay

Room was tiny, but had tea making facilities, TV and its own en suite bathroom. Has it's own car park and parking was included which was a huge bonus.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's just the perfect get away destination! I was wowed by everything! Definitely returning sooner than later!
Stayed 1 night in Dec 2023

8/10 Good

Nicolina

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to where I needed to be. Room was clean. Breakfast was good.
Stayed 1 night in May 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a one night stay.

Only stayed one night before an early flight. The room was a bit tired but the bed was comfortable and did the job.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

It was ok for a night.

It was a ok hotel for one night. A bit dated.
Stayed 1 night in Jan 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is not a heathrow airport place smelt not friendly dirt service not very nice at all in bad location only good thing is close to buses and train
Stayed 1 night in Oct 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist very helpful, thank you so much! Would definitely recommend if it’s last minute
Stayed 1 night in May 2024

4/10 Poor

Jez

Disliked: Staff & service, property conditions & facilities, room comfort
second time i have used this hotel and second time they messed up our rooms and gave us double rooms and not twin rooms. booked 3 rooms for 3 nights. we wont be returning again . at least the parking is good
Stayed 1 night in Oct 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel it’s self is lovely and quite. Room was a little too hot but my fault I put the heating on when I arrived as it was cold
Stayed 1 night in May 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort

Good hotel, with very friendly staff.

Pros: Clean room and good-sized beds. Breakfast is spot on with a good buffet selection. Very friendly staff. 15-minute taxi from LHR T4. 15-minute walk to the tube station. Cons: Room 153 is next to a fire door that slams when other guests are going to their rooms. 3 fire alarms during the night and early morning was a shock...but a good wake-up at 6:30 am.
Stayed 2 nights in Jun 2024

10/10 Excellent

Zaneta

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for changing for us a new much better room 🙏
Stayed 1 night in Apr 2024

6/10 Okay

Joseph

Disliked: Property conditions & facilities
Heating didn't work, place seemed very tired and staff struggled with basic English
Stayed 2 nights in Sep 2024

6/10 Okay

Irfan

Liked: Staff & service
Disliked: Property conditions & facilities
Needs to renovate & Upgrade. Breakfast should be better. Did not expect from a Marriott group of hotel
Stayed 1 night in Feb 2024

4/10 Poor

MARIA

Disliked: Property conditions & facilities
TV, heater, refrigerator did not work. Keys don’t work once you go out & return. Only good about this place are the staff and the food at the restaurant.
Stayed 5 nights in Sep 2024

2/10 Terrible

John

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not sure how this location keeps the Mecure brand? The room is like a closet. The bathrooms need a drain on outside of tub since water always spills over and stays there. The hallways and room are tiny. The transport to airport is not convenient must get bolt or uber and its not cheap. .
Stayed 2 nights in Oct 2024

4/10 Poor

sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like mold. Standing water in sink and tub. Lobby highly remodeled but rooms in v poor condition.
Stayed 1 night in Jul 2024

6/10 Okay

Allison

Disliked: Cleanliness
Not the best
Stayed 1 night in Jul 2024

2/10 Terrible

Amy Marie

About 50 of us, including my 3 year old, slept in the lobby and the restaurant after a major overbooking error. The staff on duty did the best they could- and it wasn't their fault- but a night sleeping with strangers before a transatlantic flight was a terrible start to my holiday.
Stayed 1 night in May 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was closed on the day I was due to check in. Although the manager claimed to have notified Expedia - nether hotel or Expedia contact myself before arrival to offer an explanation or arrange an alternative This was left for me to arrange at time of arrival…….!
Stayed 1 night in Nov 2024