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关于洛斯阿托斯帕罗奥图万豪居家酒店的点评

3 out of 5
洛斯阿托斯帕罗奥图万豪居家酒店
4460 El Camino Real, Los Altos, CA

点评

8.4

很好

10 分 - 超赞。156 条好评，共有 305 条点评" "
8 分 - 还可以。85 条好评，共有 305 条点评" "
6 分 - 一般。28 条好评，共有 305 条点评" "
4 分 - 很差。21 条好评，共有 305 条点评" "
2 分 - 糟糕。15 条好评，共有 305 条点评" "

8.6/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

8.4/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

Chao Huang

2024 年 1 月入住 13 晚
GM Jon 于 2024年02月5日 的回复
Thank you for staying with us and we look forward to your returning the next time you are in Los Altos!

8/10 还可以

Hung Te

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 7 晚
GM Jon 于 2023年09月27日 的回复
Thank you for staying with us!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
整提而言不錯
房間格局比較適合長住型客人，停車需額外支付19美金
2019 年 2 月入住 1 晚
Travis N., Assistant General Manager 于 2019年03月8日 的回复
Dear guest, Thank you for taking the time to provide feedback on your recent stay. We are glad to hear that you enjoyed the larger room, and hope to welcome you back again soon! Thank you, Travis N. Assistant General Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Charmie 于 2018年04月26日 的回复
Dear Guest, thank you for your rating! We hope to welcome you back again soon when you return to our area!

6/10 一般

真实旅客

满意：员工和服务
The room is not in good ventilation condition. There is an obvious smell once got into the room. The breakfast is good though.
2018 年 3 月入住 3 晚
Charmie 于 2018年03月27日 的回复
Dear Valued guest, thank you for taking the time to share your feedback. An airy and pleasant neutral smell is what we strive for so we appreciate your time in letting us know how to improve our guest experience.

10/10 超赞

James

满意：清洁度
2024 年 5 月入住 1 晚

4/10 很差

David

满意：员工和服务，清洁度
不满意：住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Eugene

满意：清洁度、员工和服务、住宿条件和设施
Toilets in room Number 159 needs all new mechanism inside of the tank. The rubber stopper kept allowing water to seep out. Tank kept refilling making noise, which was annoying. also, sometimes the metal arm inside, wood catch, not allowing any water to refill the tank at all. Ida at the front desk was phenomenal in her friendliness and service. Very accommodating throughout our accommodation.
2024 年 4 月入住 1 晚
GM Jon 于 2024年05月6日 的回复
Thank you for your great feedback and we have corrected the tank challenges. We also think Ida is pretty special!

10/10 超赞

MARIA

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Convenient
2024 年 4 月入住 1 晚
GM Jon 于 2024年05月6日 的回复
Thank you for staying with us and the great rating!

10/10 超赞

Andrew

h
2024 年 4 月入住 2 晚
GM Jon 于 2024年05月6日 的回复
Thank you for the great rating!

10/10 超赞

Gary

满意：清洁度、服务设施、住宿条件和设施
Very easy access and friendly staff
2024 年 4 月入住 5 晚
Jessica 于 2024年04月18日 的回复
Hello Gary,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback and the opportunity to serve you with friendly staff. We hope to see you again soon.

10/10 超赞

Andrew

满意：清洁度、员工和服务、住宿条件和设施
Good
2024 年 4 月入住 1 晚
Jessica 于 2024年04月18日 的回复
Hello Andrew,Thank you for taking the time to rate out hotel. We greatly appreciate your business and hope to see you again.

4/10 很差

Yusuke

商务旅客
满意：清洁度
不满意：住宿条件和设施，员工和服务
Internet connection is terrible.
2024 年 3 月入住 2 晚
Jessica 于 2024年04月18日 的回复
Hello Yusuke,Thank you for taking the time to rate us. I understand you had issues with our internet access. Did you happen to contact the front desk regarding this issue? We do have great tech support that can assist you with the internet access.We hope to see you in the future.

2/10 糟糕

Arnold

不满意：住宿条件和设施
Inconvenient because of the of the lack of communication thats there was construction going on / Heater in room did not work.
2024 年 2 月入住 2 晚
Gm Jon 于 2024年02月23日 的回复
Thank you for your feedback.

8/10 还可以

WeiTzuo

2024 年 1 月入住 1 晚
GM Jon 于 2024年01月22日 的回复
Thank you for staying with us and for the great rating!

10/10 超赞

laurie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Love this hotel
I love this hotel. Great staff and good area. This is the first time I've stayed with them and the mattress was really bad. Other than that is was a great stay.
2024 年 1 月入住 1 晚
GM Jon 于 2024年01月12日 的回复
Thank you for staying with us and please know that literally as I am typing, we are in the middle of a full hotel renovation which includes all new bedding, mattresses, box springs, etc.!

2/10 糟糕

真实旅客

There were stains on the mattress in more than one room. Old and run down. Needs renovation. Staff very friendly and helpful.
2023 年 12 月入住 10 晚
GM Jon 于 2024年01月9日 的回复
Thank you for your feedback and please know that in regards to our hotel looking "old", we started our renovations on December 27th and they will go through April 20th, 2024!

8/10 还可以

Joan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
I enjoyed the heated pool
2023 年 12 月入住 10 晚
GM Jon 于 2024年01月9日 的回复
Thank you for staying with us and for the great rating! We are happy your stay was a good one.

10/10 超赞

Adam

2023 年 12 月入住 4 晚
GM Jon 于 2024年02月5日 的回复
Thank you for staying with us and the great rating!

10/10 超赞

Donald，Rancho Palos Verdes

2023 年 12 月入住 1 晚
GM Jon 于 2024年01月22日 的回复
Thank you for the great rating and we are glad your stay was fantastic!

10/10 超赞

Vishnu

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 15 晚
GM Jon 于 2023年12月18日 的回复
We are very happy your stay was great!

8/10 还可以

laurie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
Hotel is nice. it's my go-to hotel in that area. Feels safe and secure. A lot of food options
2023 年 12 月入住 1 晚
GM Jon 于 2023年12月18日 的回复
Thank you for the kind words! We look forward to having you back!

8/10 还可以

Ryo

商务旅客
满意：员工和服务，清洁度
部屋は綺麗で、スタッフの方からも丁寧なサービスを受けることができました。徒歩圏内にスーパーもあって便利です。
2023 年 12 月入住 15 晚
GM Jon 于 2023年12月18日 的回复
We are happy you enjoyed your stay!

10/10 超赞

Javon Bernard

2023 年 12 月入住 2 晚
GM Jon 于 2023年12月18日 的回复
Thank you for staying with us and the great rating!

10/10 超赞

Manish，charlotte

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff good, breakfast good
2023 年 11 月入住 3 晚
GM Jon 于 2023年12月1日 的回复
Thank you for the great rating and for staying with us!

10/10 超赞

Dean

2023 年 11 月入住 7 晚
GM Jon 于 2023年12月1日 的回复
Thank you for staying with us and the fantastic rating!

10/10 超赞

Judith

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy checking in, friendly and helpful staff, great breakfasts, everything was great!!!!
2023 年 10 月入住 8 晚
GM Jon 于 2023年12月1日 的回复
We are very happy your stay was great!

8/10 还可以

Seiji

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
I liked the big and clean room space, morning breakfast (simple but good) and the location (restaurants, cafe and supermarket in a walking distance). The staffs are friendly, too. But I appreciate it if it could provide the water server and allow us to use drinkable water freely.
2023 年 10 月入住 5 晚
GM Jon 于 2023年11月6日 的回复
Thank you for staying with us. I am un-clear by what you mean as "water server'.

10/10 超赞

Thomas

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
2023 年 10 月入住 5 晚
GM Jon 于 2023年11月6日 的回复
Thank you!

8/10 还可以

Edward

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Workout facilities and pool
2023 年 9 月入住 1 晚
Adrian 于 2023年09月30日 的回复
Thank you!

6/10 一般

Edward

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
No ice machine or joining rooms available
2023 年 9 月入住 1 晚
Adrian 于 2023年09月30日 的回复
Sorry to hear. All of our refrigerators include an ice machine in the freezer. While we do offer some joining room it is subject to availability, we are sorry we could not accommodate.

10/10 超赞

Kyle

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property was everything we needed and more! Daily breakfast was delicious and the staff was courteous and friendly!
2023 年 9 月入住 1 晚
GM Jon 于 2023年09月27日 的回复
Thank you for staying with us and the great rating! We are happy your experience was a good one!

10/10 超赞

Saswati

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay
I had a good 1-week stay! The room was clean, maintained. The area is also uite good with shops, restaurants nearby. Breakfast was good too.
2023 年 9 月入住 5 晚
GM Jon 于 2023年09月19日 的回复
Thank you for your feedback and for staying with us!

4/10 很差

真实旅客

与家人出行
满意：清洁度
不满意：客房舒适度
Horrible
I have been Marriott Gold member for years and I have never been to a Marriott that was so outdated that the A/C could not go below 72°F because the individual systems began to ice up. I have a medical condition that requires me to keep the temperature below 70°F, otherwise my feet and hands burn horribly. There was nowhere on this or Marriott's site that states the rooms were locked at 72°F. This should be noted so guests like me can avoid them in order to sleep and keep my immune system up. I spent the entire time in a hospital with my father and I was going on very little sleep because I was in pain each night. Management was notified and they did not do a thing. I asked if I could move to the Residence Inn less than a mile away and they never responded.
2023 年 9 月入住 3 晚
GM Jon 于 2023年09月19日 的回复
Our apologies for your experience with our hotel, this is not how we wish to be remembered.

10/10 超赞

Bernardo

2023 年 9 月入住 1 晚
Adrian 于 2023年09月30日 的回复
Thank you!

8/10 还可以

Michael

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
GM Jon 于 2023年09月11日 的回复
Thank you for staying with us!

10/10 超赞

Dong

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 5 晚
GMJon 于 2023年09月7日 的回复
Thank you very much for staying with us and for the great rating!

10/10 超赞

Vandana

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Well maintained hotel in a good neighborhood
2023 年 8 月入住 1 晚
GM Jon 于 2023年09月1日 的回复
Thank you for the great rating and for staying with us!

10/10 超赞

Toshikazu，Torrance

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room description wasn’t clear but the studio and 1 bedroom are similar in size. The only difference being the layout where there is or isn’t a wall/door partition that separates the sleeping area. Otherwise, seems to be the same room so get the 1 bedroom if you need the privacy and if you’re by yourself, the studio might be better choice since the room feels more open. Other than that, it was clean, quiet and comfortable. Has a full kitchen with sink, electric stove, fridge and utensils. They also serve complimentary breakfast for the guests too. Would definitely stay there again.
2023 年 8 月入住 2 晚
GM Jon 于 2023年09月1日 的回复
Thank you for staying with us and for the great review!

2/10 糟糕

Alex

不满意：清洁度、员工和服务、住宿条件和设施
I turned down vehicle parking which was very expensive (additional $24/day). But I still get charged for it despite telling the front desk during checkin and upon checkout.
2023 年 8 月入住 13 晚
GM Jon 于 2023年09月1日 的回复
Good day, we will look into this for you.

8/10 还可以

Mark

商务旅客
满意：住宿条件和设施，员工和服务
Good for a multi day trip on business or the like. Kitchenette very useful.
2023 年 8 月入住 5 晚
GMJon 于 2023年08月28日 的回复
We are glad we were able to make your business trip a good one!

4/10 很差

Yue

与家人出行
不满意：服务设施，清洁度
Bare minimal facilities cheap and dated. Staff mostly lacks of competence or showed no energy, not helpful
2023 年 7 月入住 8 晚
GM Jon 于 2023年08月8日 的回复
Thank you for your feedback. I will review with our leadership team.

10/10 超赞

Olena

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect hotel
We enjoyed our stay at this hotel. Clean, perfect size for family with kids, close to stores and restaurants.
2023 年 7 月入住 2 晚
GM Jon 于 2023年08月1日 的回复
Thank you for the great rating and we are very happy your stay was great!

4/10 很差

Lisa

与家人出行
不满意：员工和服务
Our room was not cleaned even though we requested it twice and were told it would be. We also did not get toiletries in our room (soap, lotion), and when requested only got the lotion. There was also a musty odor in the room and no towels at the pool. At breakfast, not all the tables were cleaned, they ran out of plates and seemed very short-staffed with long lines and wait times for food which also was not very good.
2023 年 7 月入住 2 晚
GM Jon 于 2023年08月1日 的回复
Thank you for your feedback and we will review with the team involved.

10/10 超赞

Samuel

满意：清洁度
2023 年 7 月入住 1 晚
GM Jon 于 2023年08月1日 的回复
Thank you for staying with us and the great rating!

6/10 一般

真实旅客

商务旅客
满意：客房舒适度，员工和服务
Like hotel and location, been there several times in the past. People working there, very good! Like closed garage. One of reare places that allows pets and have very nice courtyard for quick morning bathroom walk. Hotel needs some TLC ASAP. Visible deterioration over last few years. Carpet and sofas needs cleaning ASAP.
2023 年 7 月入住 6 晚
GM Jon 于 2023年08月1日 的回复
Thank you for your feedback. We are starting a full hotel renovation in late November.

10/10 超赞

Allison

2023 年 7 月入住 7 晚
GM Jon 于 2023年08月1日 的回复
Thank you for the great rating!

10/10 超赞

Adam and Eva

满意：清洁度、员工和服务、住宿条件和设施
Front desk staff very helpful
2023 年 6 月入住 2 晚
GM Jon 于 2023年07月3日 的回复
Thank you for staying with us and for the great rating!We are very happy your stay was great and look forward to you enjoying our hotel on future visits to the Los Altos area!

10/10 超赞

Raquel

2023 年 6 月入住 20 晚
GM Jon 于 2023年06月29日 的回复
Thank you for staying with us and for the great rating!

10/10 超赞

Eunice

满意：住宿条件和设施，员工和服务
Customer service was excellent.
2023 年 6 月入住 1 晚
GM Jon 于 2023年06月19日 的回复
Thank you for the GREAT rating and also for staying with us! We are very happy your stay was great!