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关于马美逊曼彻斯特酒店的点评

4 out of 5
马美逊曼彻斯特酒店
1-3 Piccadilly, Manchester, England

点评

8.6

超赞

10 分 - 超赞。550 条好评,共有 1001 条点评" "
8 分 - 还可以。245 条好评,共有 1001 条点评" "
6 分 - 一般。118 条好评,共有 1001 条点评" "
4 分 - 很差。63 条好评,共有 1001 条点评" "
2 分 - 糟糕。25 条好评,共有 1001 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.4/10

住宿条件和设施

8.4/10

环保

点评

8/10 还可以

Chan

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Team Mal x 于 2024年04月2日 的回复
Thank you for rating us highly Chan, we hope to welcome you back to Mal Manchester again soon

8/10 还可以

Tim

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location
Team Mal x 于 2023年03月9日 的回复
Thank you for rating us highly :-)

6/10 一般

John

与家人出行
满意:清洁度
Tv in first room was broken, we were moved room fairly swiftly. Noise at the rear to the hotel as bins were being cleared at night. Rooms and corridors were very dark (due to the style) not my cup of tea. Room was so dark I count see the phone to phone reception about the broken tv. Handwash positioned over the toilet roll (which was poorly positioned anyway) which meant the toilet roll got soaked when you washed your hands. Took ages to be seated for breakfast even though they were not especially busy. Not exactly friendly restaurant staff either. Took ages to order hot breakfast which did come very quickly meaning it just sits under a hot plate in the kitchen when it could be placed out buffet style. Not a huge choice of continental items. Lots of tables not cleared. Overall Didn’t feel like an upmarket stay unfortunately.
2024 年 4 月入住 1 晚
Team Mal x 于 2024年04月30日 的回复
Thank you for taking the time to leave your feedback John. We are sorry to read this, as this is not the experience that we would wish you to have with us. Please be assured, we will review this with our teams, and action accordingly. Many thanks,

10/10 超赞

M

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This Malamaison is ideally situated for mainline train, bus and Metro links. As well as the hotel restaurant, there is a range of dining opportunities close by. Shopping is within easy walking distance. Staff are welcoming and accommodating.
2024 年 4 月入住 1 晚
Team Mal x 于 2024年04月15日 的回复
Thank you for your lovely feedback M. We are pleased you found us to be in a convenient location and found our teams to be welcoming and accommodating. We do hope to welcome you back to Mal Manchester again very soon

10/10 超赞

Penny

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Team Mal x 于 2024年04月9日 的回复
Thank you for rating your visit highly Penny. We are delighted you enjoyed your stay with us, and hope to see you back at Mal Manchester again very soon

10/10 超赞

Dawn Louise

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent Location. Staff extremely helpful & courteous.
2024 年 3 月入住 1 晚
Team Mal x 于 2024年04月2日 的回复
Thank you so much Dawn Louise, we are delighted you found us to be in a convenient location and found our team to be helpful and courteous. We do hope to welcome you back to Mal Manchester again soon

10/10 超赞

John,Milton Keynes

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location
2024 年 3 月入住 1 晚
Team Mal x 于 2024年04月2日 的回复
Thank you John, we are pleased that you found us to be in a convenient location and enjoyed your stay with us. We hope to welcome you back again soon

10/10 超赞

Luke

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 3 月入住 2 晚
Team Mal x 于 2024年03月25日 的回复
Thank you for rating your stay with us so highly Luke. We are pleased that you had an enjoyable experience with us, and hope to welcome you back again soon

10/10 超赞

Clare

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Team Mal x 于 2024年03月25日 的回复
Thank you so much for rating us highly Clare, we are delighted you had a great stay with us, and hope to welcome you back again soon

8/10 还可以

Nedge

2024 年 3 月入住 1 晚
Team Mal x 于 2024年04月11日 的回复
Thank you for taking the time to leave your feedback Nedge. We are very sorry that you did not have an enjoyable experience with us. We will review this with our teams. Many thanks,

4/10 很差

Scott

与配偶出行
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
Service was terrible. Bill was wrong. Decor is questionable. Gym is tiny and no atmosphere. Just some dumbells, a bench, a bike and a couple of running machines. Steak was OK. Breakfast was nice.
Team Mal x 于 2024年03月19日 的回复
We are sorry to read this Scott, as this is not the experience that we would wish you to have with us. Please be assured we will look into this and action accordingly.

10/10 超赞

Stuart,Broughton, Milton Keynes

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A great room and breakfast in this hotel is esential
2024 年 3 月入住 2 晚
Team Mal x 于 2024年03月19日 的回复
Thank you for the lovely feedback Stuart, we are pleased that you enjoyed your room and breakfast with us. We hope to welcome you back again real soon

4/10 很差

Joseph

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Team Mal x 于 2024年03月19日 的回复
We are very sorry that you did not have an enjoyable stay with us Joseph, we will look into this with our teams for review

8/10 还可以

Peter

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel, strange decor, in good location for visiting NQ an Manchester city centre
2024 年 3 月入住 1 晚
Team Mal x 于 2024年03月9日 的回复
Thank you for your feedback Peter, we are pleased you found us to be in a convenient location and enjoyed your stay. Sorry you did not like the décor!

8/10 还可以

Karen

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice comfy hotel room, great coffee.
2024 年 2 月入住 1 晚
Team Mal x 于 2024年02月26日 的回复
Thank you so much Karen, we are pleased that you enjoyed your time with us, and found your room to be comfortable and enjoyed the coffee. We hope to see you back at Mal Manchester again soon

10/10 超赞

ANTHONY

商务旅客
All good
2024 年 2 月入住 1 晚
Team Mal x 于 2024年02月23日 的回复
Thank you for rating your stay with us highly Anthony, we hope to welcome you back to Mal Manchester again soon

10/10 超赞

Samirah

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Team Mal x 于 2024年02月22日 的回复
Thank you so much for rating your stay with us so highly Samirah, we are pleased that you had an enjoyable evening, and hope to welcome you back to Mal Manchester again very soon

10/10 超赞

Ella

满意:员工和服务,清洁度
2024 年 2 月入住 1 晚
Team Mal x 于 2024年02月21日 的回复
Thank you for rating your visit highly Ella, we are delighted that you had an enjoyable time with us, and hope to welcome you back again soon

10/10 超赞

David

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic as always
2024 年 2 月入住 1 晚
Team Mal x 于 2024年02月21日 的回复
Thank you David, we look forward to seeing you again very soon

10/10 超赞

Bethany

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Near to piccadilly train station. Room was large, spacious and very clean. Staff were very helpful.
2024 年 2 月入住 1 晚
Team Mal x 于 2024年02月21日 的回复
Thank you so much for your lovely comments Bethany, we are delighted that you had an enjoyable experience, and hope to welcome you back again soon

8/10 还可以

Tracy

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Team Mal x 于 2024年02月16日 的回复
Thank you for your positive feedback Tracy, we are pleased you had an enjoyable stay, and wish to welcome you back next time you are in Manchester

10/10 超赞

Daniel

满意:清洁度、员工和服务、住宿条件和设施
5 stars
2024 年 1 月入住 1 晚
Team Mal x 于 2024年02月6日 的回复
Thank you for your feedback Daniel, we are pleased that you had an enjoyable stay with us, and hope to welcome you back to Mal Manchester again soon

6/10 一般

真实旅客

满意:员工和服务,清洁度
不满意:客房舒适度
Disappointing breakfast, not just the food
It’s very well located. Don’t bother to either get the Delux club room or pay for breakfast- overcooked sausages and tasteless black pudding. Coffee wasn’t good either. The delis is not different than a double but the price is. Usually love Malmaison hotels… not this one. Staff was friendly, bar staff and reception were lovely but the host at the restaurant didn’t seem to me like he was in the mood for working the morning breakfast shift.
2024 年 1 月入住 1 晚
Team Mal x 于 2024年02月1日 的回复
Thank you for taking the time to leave your feedback. We are sorry that you did not enjoy your breakfast experience with us, and will pass this onto our teams for review-thank you for bringing this to our attention

10/10 超赞

andy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Team Mal x 于 2024年02月1日 的回复
Thank you for rating your stay with us highly Andy. We are pleased that you had an enjoyable stay with us, and hope to see you back again soon

10/10 超赞

Patricia

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel and staff.
Excellent stay again. Reception staff checked us in one hour early and were very friendly. Room was clean and modern. Breakfast was great. No rushing and food was very nice. Highly recommend this hotel. Staff are lovely. Rooks are lovely and clean. Breakfast was great. A great stay again
2024 年 1 月入住 1 晚
Team Mal x 于 2024年02月1日 的回复
Thank you so much for the lovely comments Patricia, we are delighted that you enjoyed your stay with us, it means a lot to our teams to see this feedback. Thank you for your continued loyalty, and we look forward to welcoming you back again very soon

10/10 超赞

Douglas

2024 年 1 月入住 1 晚
Team Mal x 于 2024年01月31日 的回复
Thank you so much for rating your stay with us highly Douglas, we hope to welcome you back to Mal Manchester again very soon

10/10 超赞

Sandra

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Team Mal x 于 2024年01月31日 的回复
Thank you for taking the time to leave your feedback Sandra, we are pleased that you had an enjoyable stay, and hope to welcome you back again soon

10/10 超赞

Paula

2024 年 1 月入住 1 晚
Team Mal x 于 2024年03月21日 的回复
Thank you for rating us highly Paula, we hope to welcome you back to Mal Manchester again soon

8/10 还可以

Diane

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay in a well located hotel
I booked one of the suites and was given a newly refurbished one which was fabulous. Comfortable bed, big TVs, Great to have a separate shower as well as a bath We ate in the restaurant. The bar had a good buzz and the service was spot on.
2024 年 1 月入住 2 晚
Team Mal x 于 2024年01月26日 的回复
Thank you for your lovely feedback Diane, we are pleased you enjoyed our newly upgraded corner suite, and enjoyed the atmosphere in our bar. We hope to welcome you back to Mal Manchester again soon

10/10 超赞

Emma

2024 年 1 月入住 1 晚
Team Mal x 于 2024年01月25日 的回复
Thank you for rating us so highly Emma, we are delighted that you enjoyed your stay with us at Mal Manchester Piccadilly, and hope to welcome you back again soon

10/10 超赞

Alex

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Team Mal x 于 2024年01月25日 的回复
Thank you for rating your stay with us highly Alex, we hope to see you back at Mal Manchester Piccadilly again soon

8/10 还可以

Liz

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
The room was beautiful and evening meal delicious, service at breakfast was slow but staff were friendly
2024 年 1 月入住 1 晚
Team Mal x 于 2024年01月21日 的回复
Thank you for rating your visit to Mal Manchester Piccadilly highly Liz, we are pleased that you enjoyed your room and evening meal. We are sorry breakfast service was slow, we will raise this with our teams. We hope to see you back again soon

10/10 超赞

Stuart,Broughton, Milton Keynes

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Team Mal x 于 2024年01月19日 的回复
Thank you for taking the time to leave your feedback Stuart, we are pleased you had a positive experience and we hope to welcome you back to Mal Manchester again very soon

2/10 糟糕

MARCEL

商务旅客
不满意:员工和服务、住宿条件和设施、客房舒适度
Freezing cold and terrible service
The room was absolutely freezing even with the heating panel turned to 27 degrees (the maximum). I changed rooms once with the same result. The hotel moved me to an adjacent room and the heating issue was exactly the same
2024 年 1 月入住 1 晚
Team Mal x 于 2024年01月18日 的回复
Marcel, we are very sorry to read this, as this is not the experience that we would wish you to have with us. Please be assured we will look into this with our teams and action accordingly. Kind regards,

10/10 超赞

Grant

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff and atmosphere are great, and hotel is perfectly located near the station.
2024 年 1 月入住 1 晚
Team Mal x 于 2024年01月16日 的回复
Thank you Grant, we are pleased that you enjoyed your stay with us and found our team to be welcoming. We really hope to see you back at Mal Manchester Piccadilly again real soon

10/10 超赞

jamie

2024 年 1 月入住 1 晚
Team Mal x 于 2024年01月16日 的回复
Thank you for rating us so highly Jamie, we hope to welcome you back to Mal Manchester Piccadilly again soon

10/10 超赞

Susan

2023 年 12 月入住 2 晚
Team Mal x 于 2024年01月16日 的回复
Thank you for rating us highly Susan, we are pleased you had an enjoyable stay with us and hope to welcome you back again soon

10/10 超赞

Estelle Margaret

2024 年 1 月入住 1 晚
Team Mal x 于 2024年01月31日 的回复
Thank you for rating your stay with us so highly Estelle Margaret, we very much hope to welcome you back to Mal Manchester again very soon

8/10 还可以

Kully

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fab Solo Stay
Great service and the staff at the wellness centre were wonderful.
2024 年 1 月入住 1 晚
Team Mal x 于 2024年01月9日 的回复
Thank you for your lovely feedback Kully, we are especially pleased that you enjoyed your spa experience. We hope to welcome you back again soon

8/10 还可以

Susan

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Considering it was New Year's Eve it was remarkably quiet in our room. The room was spacious, clean and well appointed. The hotel opened on to the main road which was close to the railway but also served by free buses. We used them to visit several local amenities such as Manchester Museum which was also free. There are lots of good eating places nearby which we preferred to the hotel as the only meal we took there was a disappointing breakfast.
2023 年 12 月入住 1 晚
Team Mal x 于 2024年01月9日 的回复
Thank you Susan. We are pleased that you found us to be in a convenient location and found your room to be clean and spacious. We are however sorry that you did not enjoy breakfast, we will look into this with our teams. We hope to welcome you back again soon

10/10 超赞

Heather

满意:清洁度、员工和服务、住宿条件和设施
Fabulous stay, friendly staff, complementary Prosecco and a great breakfast. What more could you ask for?
2024 年 1 月入住 1 晚
Team Mal x 于 2024年01月9日 的回复
Thank you so much for rating us highly Heather. We are pleased that you found our team to be welcoming and enjoyed our breakfast. We do hope to welcome you back to Mal Manchester Piccadilly again soon

10/10 超赞

Julia

满意:清洁度、员工和服务、住宿条件和设施
Team Mal x 于 2024年02月9日 的回复
Thank you for rating us highly Julia, we are pleased that you had a great experience, and hope to welcome you back to Mal Manchester again soon

10/10 超赞

Aimee

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice clean room. Spacious. Heating worked. Stayed over new year's so not the quietest but can't blame the hotel for that. Stil, room was very good. The bed was super comfy. Great location that is walkable to everywhere we needed. Door pass needed for the lift and to get in at night. Good security!
2023 年 12 月入住 1 晚
Team Mal x 于 2024年01月6日 的回复
Thank you for your lovely feedback Aimee. We are pleased that you felt comfortable and secure during your recent New Years visit, and we hope to welcome you back to Mal Manchester Piccadilly again very soon

10/10 超赞

Stephen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great experience
2023 年 12 月入住 1 晚
Team Mal x 于 2024年01月4日 的回复
Thank you for rating your stay with us so highly Stephen. We hope to welcome you back to Mal Manchester again soon

4/10 很差

Neil,Manchester

与配偶出行
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
Good location, lovely staff. Room was in some state of disrepair. Shower handle came off the wall, sink was blocked, and - first world problem, I know- but there are no plugs by the bed for phones. Could do with a refurb.
2023 年 12 月入住 2 晚
Team Mal x 于 2023年12月26日 的回复
Thank you for taking the time to leave your feedback Neil. While we are pleased that you found our team to be friendly, we are sorry that you experienced issues with your room, we will raise this with out teams to address, thank you for bringing this to our attention

8/10 还可以

Catherine,Ongar

商务旅客
满意:清洁度、员工和服务、服务设施
Room was clean and bed very comfy but room decor very tired with flaking coating on taps and desk veneer peeling. Discounted parking only available if booked online in advance which was not communicated before my arrival.
2023 年 12 月入住 1 晚
Team Mal x 于 2023年12月26日 的回复
Thank you for your feedback Catherine, we are pleased that you found your room to be clean and comfortable. We will address the issues raised with our team, and hope to welcome you back again soon

10/10 超赞

Jeanett

2023 年 12 月入住 2 晚
Team Mal x 于 2023年12月26日 的回复
Thank you for rating your stay with us so highly Jeanett, we hope to welcome you back to Mal Manchester Piccadilly again soon

10/10 超赞

David

满意:清洁度、员工和服务、住宿条件和设施
Amazing as always
2023 年 12 月入住 1 晚
Team Mal x 于 2023年12月14日 的回复
Thank you for your lovely feedback David, we look forward to seeing you again very soon

8/10 还可以

Louise

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Team Mal x 于 2023年12月14日 的回复
Thank you for rating your stay with us highly Louise, we hope to welcome you back to Mal Manchester Piccadilly again soon

10/10 超赞

SIMON

2023 年 12 月入住 1 晚
Team Mal x 于 2023年12月14日 的回复
Thank you for rating your stay with us so highly Simon. We hope to see you back at Mal Manchester Piccadilly again real soon