Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager
10/10 超赞
Chi-Chung
与配偶出行
2024年04月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very Comfortable
Chi-Chung
2024 年 4 月入住 2 晚
三井ガーデンホテル大阪プレミア 宿泊支配人 于 2024年04月12日 的回复
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.In addition, we would like to thank you again for your opinions, despite your busy schedule.We are very happy to hear that you are satisfied with your stay.The next time you use it, all the staff will do their best to make your stay even more comfortable.Once again, thank you very much for choosing our hotel from among the many hotels. We look forward to seeing you again.
10/10 超赞
Kar Yin Ian
与家人及幼儿出行
2024年02月29日
满意:清洁度、员工和服务、住宿条件和设施
Service was good. Great location
Kar Yin Ian
2024 年 2 月入住 1 晚
三井ガーデンホテル大阪プレミア 宿泊支配人 于 2024年03月5日 的回复
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager
8/10 还可以
Wai Ling
2024年02月13日
满意:清洁度、员工和服务、住宿条件和设施
Wai Ling
2024 年 2 月入住 3 晚
8/10 还可以
HungPin
与家人出行
2024年02月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
HungPin
2024 年 1 月入住 4 晚
Front office manager 于 2024年02月3日 的回复
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
2/10 糟糕
Mohammad
2024年01月29日
Mohammad
2024 年 1 月入住 3 晚
Front office manager 于 2024年02月3日 的回复
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.We would also like to thank you for taking your valuable time to provide us with your feedback.However, we are very sorry that we were unable to meet your expectations regarding service experience.We will strive to improve our services with the aim of creating a facility that will satisfy many customers.If you have the opportunity, we hope that you will use Mitsui Garden Hotel Osaka Premier again.
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager
6/10 一般
CHUN HIM
与家人出行
2024年01月8日
满意:员工和服务
Small room
The room was much smaller than the website photos, and I could barely open my suitcase.
But fortunately the front desk staff are very nice
CHUN HIM
2023 年 12 月入住 3 晚
Front office manager 于 2024年02月3日 的回复
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.We would also like to thank you for taking your valuable time to provide us with your feedback.However, we are very sorry that we were unable to meet your expectations regarding Room size.It is well known that Japanese hotels have smaller guest rooms compared to hotels overseas, but We believe that the guest rooms at our hotel are larger than the average Japanese Hotels guest room. However, regarding the areas where our facilities did not meet your expectations, we will continue to work hard to ensure that you are satisfied with our staff's service.we hope that you will use Mitsui Garden Hotel Osaka Premier again.
10/10 超赞
Wan See Jocelyn
与家人出行
2024年01月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wan See Jocelyn
2023 年 12 月入住 3 晚
Front office manager 于 2024年02月3日 的回复
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
8/10 还可以
TIK LAM
2023年12月3日
满意:清洁度、员工和服务、住宿条件和设施
very good
TIK LAM
2023 年 11 月入住 6 晚
三井ガーデンホテル大阪プレミア 宿泊支配人 于 2023年12月6日 的回复
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager
10/10 超赞
TSZ CHING
2023年11月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
TSZ CHING
2023 年 11 月入住 4 晚
Front office manager 于 2023年12月16日 的回复
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
10/10 超赞
Chun kit
与家人出行
2023年11月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Chun kit
2023 年 10 月入住 5 晚
Front office manager 于 2023年12月16日 的回复
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
10/10 超赞
Leung Chiu Chun
与家人出行
2023年10月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good hotel
Leung Chiu Chun
2023 年 10 月入住 3 晚
三井ガーデンホテル大阪プレミア 宿泊支配人 于 2023年11月1日 的回复
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager
10/10 超赞
Ku Kai
2023年10月30日
Ku Kai
2023 年 10 月入住 2 晚
Front office manager 于 2023年12月16日 的回复
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
10/10 超赞
JIN-LONG
2023年10月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
JIN-LONG
2023 年 10 月入住 8 晚
Front office manager 于 2023年12月16日 的回复
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
10/10 超赞
Billie
商务旅客
2023年10月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great
Billie
2023 年 10 月入住 1 晚
三井ガーデンホテル大阪プレミア 宿泊支配人 于 2023年10月27日 的回复
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager
8/10 还可以
Joyce
2023年10月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Joyce
2023 年 10 月入住 1 晚
Front office manager 于 2023年12月16日 的回复
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
8/10 还可以
Kin Wah
与家人出行
2023年05月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Kin Wah
2023 年 5 月入住 2 晚
accommodation manager 于 2023年05月27日 的回复
Thank you for staying at Mitsui Garden Hotel Osaka Premier.We would also like to thank you for taking the time out of your busy schedule to give us your feedback on your stay.We are very happy to hear that you were generally satisfied with your stay.All the hotel staff will continue to strive to be a hotel where you can spend a safe, secure and comfortable stay from the customer's point of view.We are looking forward to seeing you again.
8/10 还可以
Chun Bong
2023年05月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Chun Bong
2023 年 4 月入住 2 晚
accommodation manager 于 2023年05月27日 的回复
Thank you for staying at Mitsui Garden Hotel Osaka Premier.We would also like to thank you for taking the time out of your busy schedule to give us your feedback on your stay.We are very happy to hear that you were generally satisfied with your stay.All the hotel staff will continue to strive to be a hotel where you can spend a safe, secure and comfortable stay from the customer's point of view.We are looking forward to seeing you again.
10/10 超赞
pihsia
2023年03月23日
pihsia
2023 年 3 月入住 2 晚
Front office manager 于 2023年12月16日 的回复
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
Thank you for choosing to stay with us at Mitsui Garden Hotel Osaka Premier and taking your time to write comment for your recent stay. We are very happy to know that you enjoyed staying with us. Once again, we appreciate for your valuable comment and we will continue our efforts to provide the best service for our guests. We are looking forward to welcoming you back on your next visit to Osaka.
Yours Sincerely,
Front Office Manager
Thank you for staying at Mitsui Garden Hotel Osaka Premier and taking the time to provide the review for your stay.
With reference to the cleanliness, please accept our sincere apologies for lack of attention from our housekeeping staff.
We do have ongoing training programs for the housekeeping service standards since your satisfaction is extreamely important to us, but we are sorry we failed in your case.
Once again, we thank you for your honest feedback as it helps us a lot in improving our service.
We know you have many choices when it comes to hotels and it is our hope that you will give us the opportunitiy to serve you bettrer on your next stay and restore your faith in us.
Front Office Manager
8/10 还可以
真实旅客
2019年09月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 9 月入住 1 晚
10/10 超赞
TING YA
2019年08月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The best choice!
Relax and comfortable!
TING YA
2019 年 7 月入住 3 晚
Front Office Manager 于 2019年08月11日 的回复
We thank you for staying at Mitsui Garden Hotel Osaka Premier and taking the time to share your review for your recent stay.
We are glad to know that you were satisfied with our service very much, and stay comfortable.
We will continue to provide the best service to all our guests.
If you have any chances to visit Osaka, we are very much looking forward to welcoming you again.
Sincerely Yours,
Front Office Manager
8/10 还可以
ZoeChen
与配偶出行
2019年06月13日
满意:清洁度、员工和服务、住宿条件和设施
Pretty good
ZoeChen
2019 年 2 月入住 4 晚
Front Office Manager 于 2019年06月18日 的回复
Thank you very much for having stayed at Mitsui Garden Hotel Osaka Premier, and sharing you recent experience with us. It is our greatest pleasure to realize that you have enjoyed the stay. We are very much looking forward to your next stay with us.
Regards,
8/10 还可以
Wenwen
团体旅客
2019年06月9日
满意:清洁度、服务设施、住宿条件和设施
住宿 設備都很好 溫泉 果汁bar都不錯
只是check in 員工 不太熱情理我們
也不知道是否輪到我們
但整體住宿 ok 飯店地點也可以
Wenwen
2018 年 4 月入住 4 晚
Front Office Manager 于 2019年06月11日 的回复
Thank you very much for your taking the time to write about your recent stay at Mitsui Garden Hotel Osaka Premier. We are glad that you have enjoyed the spa and the lounge on the top floor. On the other hand, we regret that check in experience was not good enough for what you have expected. We will continue our effort to provide the best service for our guests.
We sincerely appreciate your feedback, and hope to have an opportunity to welcome you again.
8/10 还可以
ZoeChen,Taipei,Taiwan
与配偶出行
2019年05月2日
满意:清洁度、员工和服务、住宿条件和设施
地點很棒,只有泡澡設施能再多一點就很完美了。
ZoeChen
2019 年 4 月入住 5 晚
Front Office Manager 于 2019年05月15日 的回复
Thank you very much for taking time to provide us with your comment.
We are very sorry to hear that the spa did not meet your expectation.
Also please be informed that Mitsui Garden Osaka Premier is in the process of refurbishment over an extended period of time and we are certain that it will improve the situation.
We will continue our efforts to provide the best service for the guests and are looking forward to welcome you back again very soon.
Sincerely Yours,
Front Office Manager
10/10 超赞
真实旅客
与家人出行
2019年04月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice location and staff super nice and professional
真实旅客
2019 年 4 月入住 5 晚
Front Office Manager 于 2019年04月23日 的回复
Comment: Nice location and staff super nice and professional
Thank you very much for taking the time to provide us with your valuable comment.
Our staff takes great pride in consistently offering an exceptional experience to our guests.
We sincerely appreciate the comment you gave us.
Certainly hope you will choose to stay with us again very soon.
Sincerely Yours,
Front Office Manager
8/10 还可以
真实旅客
与家人出行
2019年04月19日
满意:清洁度、员工和服务、住宿条件和设施
Good spa and pool
真实旅客
2019 年 4 月入住 2 晚
Front Office Manager 于 2019年04月20日 的回复
Thank you very much for taking time to provide us with your comment.
We will continue our efforts to provide the best service for the guests and are looking forward to welcome you back again very soon.
Sincerely Yours,
Front Office Manager
Staff are helpful. Room facilities still kept in good condition. Situated at quiet environment
BeckyTsui
2019 年 3 月入住 2 晚
Front Office Manager 于 2019年05月11日 的回复
Thank you for staying at Mitsui Garden Hotel Osaka Premier and taking the time to provide the review for your stay.
We are glad to know that you were satisfied with our staff services.
If you have any chance to be back to Osaka area, we are looking forward to welcoming you again.
Sincerely Yours,
Front Office Manager
The hotel near by the train station and convenience store. And the staff is helpful. I will stay again if i go to Osaka next time.
Steven
2019 年 1 月入住 2 晚
Front Office Manager 于 2019年01月19日 的回复
Thank you for staying at Mitsui Garden Hotel Osaka Premier and taking the time to share the experience for your recent stay.
We are glad to realize that you were satisfied with our service and facilities.
If you have any chance to visit Osaka with your family and frineds, we are very much looking forward to welcoming you back again.
Sincerely Yours,
Mitsui Garden Hotel Osaka Premier
Front Office Manager
10/10 超赞
真实旅客
2019年01月17日
真实旅客
2019 年 1 月入住 1 晚
10/10 超赞
真实旅客
2018年12月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2018 年 12 月入住 1 晚
6/10 一般
C
2018年11月30日
just OK,not good in transportation to shopping centre
C
2018 年 11 月入住 3 晚
Front Office Manager 于 2018年12月6日 的回复
Thank you very much for your staying at Mitsui Garden Hotel Osaka Premier and taking your time to share your comment for other readers.
As you know, our hotel is located in business district (not shopping area), but we have a shuttle bus that runs between JR Osaka station and hotel.
It will be useful and easy to access Osaka main area that is inclusive shopping area.
We hope you guests use it and enjoy their travelling in Osaka city.
We look forward to welcoming you back again in near future.l
Sincerely yours,
Mitsui Garden Hotel Osaka Premier