桑多斯普拉卡尔全包式酒店

4.0 星住宿

Sandos Playacar All Inclusive

海滩家居型酒店,提供8 个室外游泳池,靠近Playacar Golf Club (普拉亚卡尔高尔夫俱乐部)

选择日期以查看价格

点评

7.6/10
不错

热门服务设施

  • 游泳池
  • 热水浴缸
  • 全包
  • SPA
  • 含停车设施
  • 免费 Wi-Fi

客房选择

可用的客房筛选条件
显示 10 种房型中的 10 种

Jr Suite Hacienda

7.4 分,满分 10 分
不错
(3 条点评)

特色亮点

阳台
空调
迷你吧免费食品
平板电视
吊扇
遮光窗帘
独立卧室
私人浴室
  • 花园景观
  • 388 平方英尺
  • 1 间卧室
  • 可容纳 5 人(按实际入住人数收费)
  • 1 张特大床和 1 张双人沙发床或 2 张双人床和 1 张双人沙发床

Riviera Family King Junior Suite

8.0 分,满分 10 分
非常棒
(54 条点评)

特色亮点

阳台
空调
迷你吧免费食品
平板电视
吊扇
遮光窗帘
独立卧室
浴袍
  • 569 平方英尺
  • 1 间卧室
  • 可容纳 5 人(按实际入住人数收费)
  • 1 张特大床和 1 张双人双层床

Riviera Family Queen Junior

8.2 分,满分 10 分
非常棒
(95 条点评)

特色亮点

阳台
空调
迷你吧免费食品
平板电视
吊扇
遮光窗帘
独立卧室
浴袍
  • 560 平方英尺
  • 1 间卧室
  • 可容纳 5 人(按实际入住人数收费)
  • 2 张双人床和 1 张双人沙发床

Hacienda One Bedroom Suite

7.2 分,满分 10 分
不错
(7 条点评)

特色亮点

阳台
独立起居区
空调
迷你吧免费食品
平板电视
吊扇
遮光窗帘
独立卧室
  • 花园景观
  • 786 平方英尺
  • 1 间卧室
  • 可容纳 5 人(按实际入住人数收费)
  • 1 张特大床和 1 张双人沙发床

Select Ocean Front Adults only

8.0 分,满分 10 分
非常棒
(7 条点评)

特色亮点

阳台
空调
使用俱乐部酒廊
迷你吧免费食品
平板电视
吊扇
遮光窗帘
私人浴室
  • 海洋景观
  • 322 平方英尺
  • 可容纳 2 人(按实际入住人数收费)
  • 2 张双人床或 1 张特大床

Select Superior Adults Only

7.0 分,满分 10 分
不错
(39 条点评)

特色亮点

阳台
空调
使用俱乐部酒廊
迷你吧免费食品
平板电视
吊扇
遮光窗帘
私人浴室
  • 花园景观
  • 334 平方英尺
  • 可容纳 2 人(按实际入住人数收费)
  • 2 张大床或 1 张特大床

小型套房, 1 张特大床 (Platinum)

特色亮点

阳台
空调
迷你吧免费食品
平板电视
吊扇
遮光窗帘
独立卧室
私人浴室
  • 花园景观
  • 538 平方英尺
  • 1 间卧室
  • 可容纳 3 人(按实际入住人数收费)
  • 1 张特大床

小型套房, 1 张特大床, 海洋景观 (Platinum)

特色亮点

阳台
空调
迷你吧免费食品
平板电视
吊扇
遮光窗帘
独立卧室
私人浴室
  • 海洋景观
  • 538 平方英尺
  • 1 间卧室
  • 可容纳 3 人(按实际入住人数收费)
  • 1 张特大床

标准套房, 阳台

特色亮点

阳台
空调
迷你吧免费食品
平板电视
吊扇
遮光窗帘
独立卧室
浴袍
  • 花园景观
  • 538 平方英尺
  • 1 间卧室
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床

套房, 1 张特大床, 海洋景观 (Platinum)

特色亮点

阳台
空调
迷你吧免费食品
平板电视
吊扇
遮光窗帘
独立卧室
浴袍
  • 海洋景观
  • 538 平方英尺
  • 1 间卧室
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床

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街区简介

桑多斯普拉卡尔全包式酒店地处卡曼海滩的普拉亚卡,邻近主题公园,并且位于海滩。如果您的日程安排包括外出活动,Playacar Golf Club (普拉亚卡尔高尔夫俱乐部)和普拉亚德尔卡曼海运码头肯定值得一逛,若对购物情有独钟,可以前往卡门大道和第五大道。带孩子一起旅行?切勿错过夏曼哈鸟园。您可就近选择水肺潜水、帆伞运动和帆板运动,体验该地区的水上游乐活动,或者选择极限跳伞,体验优美的户外风景。访问我们的卡曼海滩旅行指南
地图
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

附近有什么?

  • One of the must beautiful beaches in the world!!! Stunning! 

#mexico #caribe #beach #sun #palms #waterlust
    普拉亚卡海滩
    步行 3 分钟 - 0.3 公里
  • 哈曼哈大道自行车道
    步行 8 分钟 - 0.7 公里
  • Playacar Golf Club (普拉亚卡尔高尔夫俱乐部)
    步行 18 分钟 - 1.5 公里
  • 普拉亚卡尔的玛雅遗址
    车程 3 分钟 - 2.2 公里
  • 夏曼哈鸟园
    车程 4 分钟 - 2.9 公里

周边介绍

  • 坎昆国际机场 (CUN) - 57 分钟车程

餐厅

  • Viva Wyndham Maya
    步行 14 分钟
  • rosa roja
    步行 10 分钟
  • Festival Grand Buffet
    步行 2 分钟
  • Blue Moon Beach Bar Sandos Select Club
    步行 3 分钟
  • Cupcake Cafe
    步行 1 分钟

住宿简介

桑多斯普拉卡尔全包式酒店

夏曼哈鸟园附近的高档全包型住宿
桑多斯普拉卡尔全包式酒店毗邻Playacar Golf Club (普拉亚卡尔高尔夫俱乐部)和卡门大道,提供水上乐园免费入场服务、2 间泳池酒吧和3 间池畔酒吧。这个住宿提供紧邻海滩的地理位置、海滩按摩和沙滩椅,是晒太阳的好去处。在店内水疗中心Spa Sandos享受热石按摩、面部护理和体膜护理。店内餐厅有 9 家,一定要尝尝它们的美食。健身中心提供健身课程,另有帆船、冲浪运动/趴板冲浪和划皮艇活动。住客可连接免费房内 WiFi,与亲朋保持联系,还可获享露台和店内购物设施等设施/服务。
其他礼遇包括:
  • 8 个室外游泳池和儿童游泳池,配备水滑梯、2 间泳池酒吧和日光浴躺椅
  • 免费自助停车
  • 免费自行车租赁、往返机场班车(收费)和保姆服务(收费)
  • 店内机动船、前台保险箱和按摩护理室
  • 在住客点评中,适合家庭的服务设施、海滨位置和游泳池得到了一致好评。
客房特色
所有 819 间客房均配有24 小时客房服务和可存放笔记本电脑的保险箱等舒适设施/服务,以及笔记本电脑工作区和空调等贴心细节。 在住客点评中,该住宿场所干净的客房得到了称赞。
其他设施/服务还包括:
  • 浴室配备免费洗浴用品和吹风机
  • 42-英寸平板电视,带卫星频道
  • 阳台或露台、衣柜/壁橱和咖啡机/冲茶器

全包详情

此住宿是全包住宿。房价包含住宿内的餐饮费用(可能会有部分限制)。

小费和税款

小费已包含在内,住客可自愿多付小费。

餐饮

包括所有自助餐、照单点餐、小吃和饮料
24 小时提供客房送餐服务
客房内迷你吧(提供各种酒水)

活动和设施/设备

包括所有非机动水上运动、陆上活动及娱乐设施和设备的使用。

水上活动

划皮艇
帆船运动
水肺潜水课程
浮潜
冲浪/趴板冲浪

陆上活动

骑自行车
健身设施
迷你高尔夫
足球
排球

课程/训练班/游戏

有氧健身
舞蹈
水上健身
瑜珈

娱乐活动

店内娱乐和活动
使用店内俱乐部
店内现场表演
主题派对

同类型住宿

住宿服务设施

网络

  • 所有客房提供:免费 Wi-Fi
  • 部分公共区域提供:免费 Wi-Fi

停车设施和交通

  • 24 小时提供往返机场班车(收费)
  • 店内免费提供自助停车位
  • 店内提供有限自助停车位
  • 提供轮椅无障碍停车位
  • 店内停车设施设有路外停车位

餐饮

  • 1 家咖啡店/咖啡馆
  • 2 间泳池酒吧
  • 3 间池畔酒吧
  • 6 家酒吧/酒廊
  • 9 家餐厅
  • 公共区域提供咖啡和茶
  • 情侣/私人用餐
  • 小吃店/熟食店

休闲活动

  • 1 个热水浴缸
  • 8 个室外泳池
  • 冲浪/趴板冲浪
  • 儿童泳池
  • 帆船运动
  • 浮潜
  • 购物
  • 健身房
  • 健身课程
  • 迷你高尔夫
  • 免费儿童俱乐部
  • 免费水上乐园
  • 免费自行车租赁
  • 皮划艇活动
  • 全套 SPA 服务
  • 桑拿
  • 沙滩排球
  • 水滑梯
  • 私人摩托艇
  • 台球桌/撞球台
  • 游乐场
  • 游乐厅/游戏室
  • 蒸汽房

家居型

  • 8 个室外泳池
  • 保姆服务(收费)
  • 儿童泳池
  • 迷你高尔夫
  • 免费儿童俱乐部
  • 免费看管儿童活动
  • 免费水上乐园入场
  • 水滑梯
  • 洗衣设施
  • 小吃店/熟食店
  • 游乐场
  • 游乐厅/游戏室

便利设施

  • 24 小时前台服务
  • 发廊
  • 礼品店/报摊
  • 前台提供保险箱
  • 洗衣设施
  • 行李寄存
  • ATM

住客服务

  • 干洗/洗衣服务
  • 观光和订票协助
  • 婚庆服务
  • 客房清洁(每日)
  • 礼宾服务
  • 通晓多种语言的服务员
  • 行李员/门卫

商务服务

  • 会议室

室外

  • 池畔躺椅
  • 地处沙滩
  • 花园
  • 露台
  • 沙滩毛巾
  • 沙滩躺椅
  • 沙滩遮阳伞
  • 泳池遮阳伞

全套 SPA 服务

  • 22 间护理室
  • 产前按摩
  • 芳香疗法
  • 美甲/修脚
  • 面部护理
  • 情侣护理室
  • 热石按摩
  • 热水浴缸
  • 桑拿
  • 深层组织按摩
  • 室外护理区
  • 水疗法
  • 泰式按摩
  • 体膜护理
  • 土耳其浴
  • 运动按摩
  • 蒸汽房
  • 足底按摩
  • SPA 中心每天开放

无障碍设施

  • 如果您需要特殊无障碍设施,请在预订成功后,使用收到的预订确认信息与住宿联系。
  • 电梯
  • 方便轮椅进出的登记处
  • 方便轮椅进出的礼宾接待处
  • 方便轮椅进出的停车场
  • 轮椅可通行(可能有限制)

其他

  • 3 层楼
  • 7 栋建筑
  • 建于 2004 年
  • 宴会厅
  • 指定吸烟区

客房服务设施

卧室

  • 提供床单
  • 遮光窗帘

浴室

  • 吹风机
  • 肥皂
  • 免费洗护用品
  • 私人浴室
  • 提供毛巾
  • 卫生纸
  • 洗发水
  • 浴袍

娱乐

  • 42 英寸可收看卫星频道的纯平电视

餐饮

  • 24 小时客房送餐服务
  • 咖啡壶/茶具
  • 免费瓶装水
  • 贮满食品的迷你吧(免费)

其他

  • 笔记本电脑工作区
  • 电话
  • 吊扇
  • 恒温控制空调
  • 可存放笔记本电脑的保险箱
  • 书桌
  • 熨斗/熨衣板

政策

入住

开始办理入住:15:00;停止办理入住:23:30
提前入住需视供应情况而定
延迟入住需视供应情况而定
住客需年满 18 岁

退房

12:00 之前退房
延时退房需视供应情况而定
需付延时退房费

特别入住说明

此住宿接待方提供机场接车服务(可能会额外收费)。住客必须使用预订确认邮件上的联系信息,在出行前联系住宿接待方,提供详细到达信息。
前台工作人员将在住客到店时接待
住宿提供的信息可以使用自动翻译工具进行翻译

进入方式

前台

宠物

不可带宠物或服务类动物

儿童及加床

欢迎儿童入住。
不提供折叠床/加床。
不提供儿童床(婴儿床)。

该住宿接受的付款方式

重要信息

费用

您需要到店支付以下费用。费用可能包含适用的税费:

  • 环境卫生服务费:每晚 MXN 85
  • 住宿方在住客入住前将收取 MXN 5000 的损坏押金。

这里已包括住宿向我们列出的全部收费项目。

其他项目

  • 机场接送费:每人 MXN2100(单程)
  • 机场接送费/每位儿童:MXN880.00(单程),(收费年龄为 1至 17 岁)
  • 需付延时退房费(视供应情况而定)

上面所列内容可能并不完整。这些费用和押金可能不包括税款,并且可能会随时发生变化。

您需知道

可能需收取加人费用,具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件(带照片)和信用卡,以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
此住宿接待方接受以信用卡付款;恕不接受现金
该住宿场所采用的安全设施包括:一氧化碳探测器、烟雾报警器和窗铁栅。
此住宿拥有阳台、庭院、露台等户外空间,可能不适合儿童入住。如果您有顾虑,我们建议您在到店前联系住宿接待方,以确认他们是否可以为您安排合适的客房
请注意,文化规范和住客政策可能因国家/地区和住宿而有所不同。列出的政策均由住宿提供。
住宿登记号008-007-006284/2025 y 008-007-006285/2025

其他注意事项

12 月 31 日入住的总价中包括了必须支付的元旦前夜晚宴费用
只有经过登记的住客才可进入客房。
此酒店不允许携带宠物,包括服务类动物。
18 岁以下的住客不允许进入 SPA 场所。
住宿接待方欢迎所有性取向和性别认同的客人(LGBTQ+ 友好)。

住宿的其他常用名称:

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

常见问题

桑多斯普拉卡尔全包式酒店有游泳池吗?

是的,此住宿设有8 个室外游泳池和儿童游泳池。

桑多斯普拉卡尔全包式酒店允许宠物入住吗?

不可以,该住宿不允许宠物入内。

停车费是多少?

该住宿免费提供自助停车。

何时可在桑多斯普拉卡尔全包式酒店办理入住?

开始办理入住:15:00;停止办理入住:23:30。 在限定时间内可安排延迟入住。

何时可在桑多斯普拉卡尔全包式酒店办理退房?

退房时间为 12:00。延迟退房会收取费用(视客房供应情况而定)。

桑多斯普拉卡尔全包式酒店提供前往机场的班车吗?

是的,提供机场班车。每人费用:MXN 2100。

桑多斯普拉卡尔全包式酒店提供全包式服务吗?

是的,这是全包式住宿。包括所有餐饮,活动包括:浮潜、划皮艇、帆船运动等等。

桑多斯普拉卡尔全包式酒店的地址在哪里?

这家普拉亚卡住宿依傍着海滩,距离夏曼哈鸟园、Playacar Golf Club (普拉亚卡尔高尔夫俱乐部)和卡门大道不到 5 公里。而且,距离普拉亚德尔卡曼海运码头和第五大道不到 5 公里。

点评

关于桑多斯普拉卡尔全包式酒店的点评

7.6

还可以

8.2

清洁度

7.4

地点

8.0

员工和服务

7.6

住宿条件和设施
10 分 - 超赞。542 条好评,共有 1388 条点评
8 分 - 还可以。354 条好评,共有 1388 条点评
6 分 - 一般。221 条好评,共有 1388 条点评
4 分 - 很差。140 条好评,共有 1388 条点评
2 分 - 糟糕。131 条好评,共有 1388 条点评

点评

8/10 还可以

Margaret

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
My Husband and I went to this resort in the first week of February 25. Celebrating an anniversary. We stayed in building one near the beach. We didn’t have a view of the ocean but the forest outside of our deck was lovely to look at and gave us privacy. This is an older building. They need updated lighting, electrical outlets, and some color. But otherwise comfortable. It was a nice size hotel room which fit our needs. As part of our Expedia experience, we were treated very well and had meals in the à la carte restaurants at six of our seven nights. Our two favourites were the Italian and the Mexican. The French would be third to those. I would not repeat the Argentinian visit. This resort has so much to offer and not enough character. Space here to cover it all, but I would say that by using Expedia we had an amazing trip. the staff were incredible in the resort and we were never devoid of something to do places to eat and beauty all around. The beach is amazing. We especially enjoyed our stop at the coffee café and the Mexican burrito taco spot beside it. We don’t typically think of going back to a place afterwards because we like to change things up, but we would definitely take the family to this resort.
2026 年 1 月入住 7 晚

10/10 超赞

Dale Keith

团体旅客
满意:清洁度、服务设施、住宿条件和设施
Our Expedia representatives that we met (Maria mainly, but Melisa also assisted)) were truly amazing. Maria was constantly checking in to attend to our needs and we have had representation before but not quite like this. Maria, you went above and beyond
2026 年 1 月入住 10 晚

4/10 很差

Sabrina

与家人及幼儿出行, 与家人出行
不满意:清洁度、服务设施、住宿条件和设施
Was so super disappointed with our stay at Sandos. Ran into issue after issue...no water pressure....no hot water... terrible food...upselling at EVERY chance they got...we ran into so many hiccups our family got to a point where we had to laugh at it. Most staff act put out when requesting anything.... will never be back to Sandos. Please take my advice and stay elsewhere- spend your money elsewhere.
2026 年 1 月入住 5 晚

2/10 糟糕

Kamrul,West Babylon

与家人出行
This was, without question, the worst vacation I have ever experienced. We were completely misled by Expedia’s website regarding the resort’s specialty restaurants. What was advertised simply did not exist in reality. The only option available throughout our stay was the basic buffet, as specialty restaurants were never available. This experience was a total letdown and far from what we paid for or were promised. I feel deceived and deeply disappointed. I am requesting a full refund, and I would never recommend this resort or booking to anyone.
2026 年 1 月入住 6 晚

2/10 糟糕

NUSRAT

不满意:清洁度、服务设施、住宿条件和设施
All inclusive is incorrect. Never went to a hotel that did not automatically provide body wash shampoo , other toiletries. The bathroom water had an odor from day 1. My daughter kept gagging when brushing her teeth so we had to switch to filtered water. Weirdly our friend’s bathroom water was fine. We went solely here to celebrate my daughter’s birthday and were not allowed entry at the restaurant due to being 35 minutes late. This was due to staff’s lack of knowledge as to location of restaurant and poor communication and instructions on direction. Went around in circles for an hour to lobby and back just to realize it was a 5 minutes late walk from the hotel! No clear directions on the resort or from staff. False advertising regarding 12 restaurants being available. Only 5. And you cannot pre-reserve before your stay. However once we got there, no reservations available! Airport shuttle from the hotel felt like a scam. We went to the hotel from airport and paid $130. So, after discussion with front desk Expedia team and clearly saying that we needed to go to TQO (tulum international) airport. We set off. Noting through our drive that the sign to tulum is in one direction and we’re we’re going to where the signs pointed to Cancun. And then scammed into paying “discounted $330” dollars. Then he charged us 10% extra mandatory fees at airport. The resort is NOT FAMILY friendly if going with children under 7
2026 年 1 月入住 6 晚

8/10 还可以

Shannon

与家人出行
满意:清洁度、服务设施、住宿条件和设施
The staff were friendly and quickly helped with concerns I had regarding access to volleyball for pool and dinner reservations. It would have been even better if there was pool equipment at the family pool towel hut - volleyball, Frisbee, floating rings. The family area is quite far from the beach and it is not practical to go there to get pool toys. We weren't able to book our dinner reservations as the app said everything was full. I appreciate that staff helped to get us booked in, however the restaurants weren't full so I'm not sure why we couldn't book ourselves. Thank you.
2026 年 1 月入住 6 晚

10/10 超赞

john

expedia staff were amazing , best service provider we have had in 15 yrs , milia , ma
2026 年 1 月入住 10 晚

8/10 还可以

Jamie

与家人及幼儿出行, 团体旅客
满意:清洁度、服务设施、住宿条件和设施
Loved the amenities- pools, bars, waterparks for the kids, the food was delicious!!! Staff were very friendly as well.
2026 年 1 月入住 6 晚

6/10 一般

Gino,Chibougamau

与家人出行
满意:清洁度、服务设施、住宿条件和设施
La chambre et le personnel sont excellents
2026 年 1 月入住 10 晚

8/10 还可以

Tracey

与家人及幼儿出行, 与家人出行
满意:清洁度、服务设施、住宿条件和设施
Despite one female employee with a bad attitude (serving the brazilian breakfast buffet and riviera blue lunch snack area ), the rest of the staff in this resort were kind, courteous, and happy to help. The rooms were clean, except for the jetted tub which needs attention. The buffet food was amazing! A la cartes were very hard to get into. They need a better system so that pre bookings cannot be made in advance. It's not acceptable to come to a resort for one week and not be able to get any reservations until the last day of your stay. Guest services was able to help us out immensely with this, but for the general public, don't expect to get many a la carte reservations if your stay is for 7 days. The beach and pools were very nice and clean here, and chairs were always available.
2026 年 1 月入住 7 晚

10/10 超赞

kellie,crowheart

满意:住宿条件和设施,清洁度
The Whole Experience Was Wonderful!! The Resort Was So Beautiful! Absolutely Everyone That Works There Was Soooo Helpful and Nice! The Food Was Great!!! My Family and I had The Best Time! Thank You To Everyone There😁
2026 年 1 月入住 7 晚

8/10 还可以

Kaylee Lorraine

满意:清洁度、员工和服务、住宿条件和设施
We were happy with our overall experience at this resort. The staff were especially incredible. Our expedia ladies Melisa and Zyanya were personal, supportive and charming. We unfortunately had a couple things happen with our little ones and they were incredible with helping make sure we had proper care and support. Thank you Sandos Playacar for helping create unforgettable memories for our family!
2026 年 1 月入住 7 晚

10/10 超赞

Christopher

2025 年 12 月入住 7 晚

10/10 超赞

Theodor Putnam

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Beautiful place! We stayed with our 6 year old daughter and had a blast everyday. Great food and services.
2026 年 1 月入住 7 晚

8/10 还可以

Kelly

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Great staff, friendly and helpful, rooms were very clean
2026 年 1 月入住 6 晚

6/10 一般

Joliana

团体旅客
满意:住宿条件和设施,服务设施
The room seemed old and cleanliness could be improved upon. There was also no hot water between midnight and 7am, which was very inconvenient. Restaurant options onsite were pretty good, beaches and pools were nice, and staff overall were lovely.
2025 年 12 月入住 3 晚

10/10 超赞

James,Pittsboro

与家人出行, 团体旅客
满意:清洁度、服务设施、住宿条件和设施
As a first time visitor, the beach location is noteworthy, their staff / employees are throughout the area to provide exceptional visitor care and assistance, and the variety of restaurants are impressive .
2026 年 1 月入住 7 晚

10/10 超赞

Sergey

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
We loved our stay at this massive resort! Highlights included the incredible evening shows and the fun of feeding the local farm animals. Our 2-bedroom hacienda fit five of us perfectly. Pro tip: the buffet is often better than the à la carte restaurants, though be prepared to book all restaurants in advance. Cupcake cafe was amazing.We’ll definitely be back!
2026 年 1 月入住 8 晚

10/10 超赞

Francisco Javier

与家人出行
满意:服务设施,清洁度
👍
2025 年 12 月入住 5 晚

10/10 超赞

Micah B

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a great place to stay definitely going back!
2025 年 12 月入住 8 晚

10/10 超赞

Larry W,Byron

满意:清洁度、服务设施、住宿条件和设施
Two people made the trip excellent. The first was the young man that checked me in when I arrived. He noted the room reserved for me was a ground floor room in the family section. He suggested, given the length of me stay that I consider a room in the adult section with an ocean view. I agreed and paid the upgrade. This was an excellent recommendation. It made my stay top notch. The other person was Zyanya from the Guest Experience Team. She proactively contacted me and determined by interest in area tours and got me scheduled. She stayed in contact with me via text to see how the tours went and wheat else she could help me with. She offered to make meal reservations for me, and whatever other hotel services she could assist with. She remained in contact until the day I checked out. She was excellent in determining me needs and making my stay was pleasant. These two people make my stay wonderful. Without them it would have been an “okay” experience, with them it was an “excellent” experience.
2025 年 12 月入住 21 晚

4/10 很差

Cynthia

与家人出行
满意:清洁度
This is a time share all inclusive deal, if you do not buy anything from them, they start treating you like crap, at the beginning they make you feel like you are a king, bring you drinks, and chairs and everything else. Everywhere you go, all the poor employees complain about the poor management and the bad treatment that they received from this Huge company. I know is always 2 dides of the storym but after we refuse to buy their "deal" we were nobody there. Amenities are ok, but they have sections exclusives for adults, why? who knows but they are so close to eachother that it makes you feel that you have a pee section in a pool. Food is good but you must have reservations for the other restaurants that you need to call and call to make them until you give up. They do have a nice beach area, but that is what Cancun offers after all. No need to be in this Huge place feeling so out of place because you don't buy their deals. The pools are open until 8pm but good luck trying to find a dry towel services, lights along the pool or drinks, forget it!. Even the employees are cleaning with a head lamp, why? I do not understand. We will not stay again in a place like this for sure.
2025 年 12 月入住 5 晚

8/10 还可以

Louise

满意:住宿条件和设施
Grounds are beautiful and staff friendly.
2025 年 12 月入住 10 晚

10/10 超赞

Cynthia Ann

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Definitely one of the best resorts I’ve been to in a long time! Variety of food was fantastic! On nights that we went to the buffet instead of a restaurant, it was probably even better. Beach was terrific, staff was friendly, everything was clean, could’ve asked for a better vacation!
2025 年 12 月入住 9 晚

4/10 很差

Jeffrey A

团体旅客
满意:清洁度
不满意:服务设施,员工和服务
Bracelet issue was a mess staff getting greedy when it comes to service and the American dollar
2025 年 12 月入住 9 晚