2/10
I paid for a premium room and view, and did not receive it. I was charge $2,500, plus an additional $365.00 not sure why.
In addition, my room was not clean properly. the shower curtains smelled liked mildew, the shower head was not cleaned, molded, and it was disgusting and I feel they staff gave me the worse room because I was of a non white color. My experience was horrible. I was afraid my values were going to get stolen, therefore, I did not have services in my room. I came in one day and the safe was unlocked, so imagine how I felt. There is no need to add photos because the staff knows room 914 is disgusting.
In addition, my first night 8 teenagers next to me made noise until 3 am and not one staff member and/or security did anything. I will never stay at the property again, and I am Hiltons member, not will I used Expedia ever again. Thank you!
Pamela
於 2025 年 6 月住了 4 晚