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“Las habitaciones no están listas a tiempo. Te la entregan hasta 1 hora y media después. Ir a cualquiera de sus restaurantes es un desastre. No tienen un sistema o plataforma automatizado, todo lo hacen manual. La hostes es la que te lleva a la mesa y deja desatendida la recepción de los restaurantes. Pésima coordinación en restaurantes. La comida estuvo bien, pero las porciones son muy pequeñas, parece que es un menú de degustación. No regresaría. ”

“The house and cenote is beautiful.”

“Hotel is new and perfect. Far from the city,like oasis in the middle of desert. I pretty much liked that vibe to be far. Gladly we rented a car. We only signed for breakfast pack which was amazing. Coffee was really bad but that's in almost all Mexico. Everything else was very thoughtful. Didn't like the rule of not permitted walking barefoot in the dining area which is kinda stupid, because beach is 2 metres away and everyone there is barefoot. And also why would I not want to walk barefoot on……

“The hacienda was beautiful, with its own cenote and underground river. Tours by David were amazing on site, and his advice for activities, restaurants etc. really enhanced our stay. The restaurant food was excellent - we had breakfast included and also ate one lunch and 2 dinners during our 5 night stay. ”

“the ocean was visible from our room, however the beach was covered in sea weed wich i understand is normal but nothing was done to clean the beach. we enjoyed our pool very much !! the water in the pool became visible dirty after a few days , the same thing happened to the main pool and nothing was being done about it. i think housekeeping needs to step it up.”

“Algunas partes de las habitaciones y el hotel en genera se ven deterioradas, algo normal al estar a pie de playa, el servicio y la atención por parte del staff fue excelente ”

“Nos quedamos muy satisfechos!!! Anselmo, José Luis, Abigail y Jesús nos brindaron una excelente atención . El hotel Nerea superó mis expectativas, por supuesto que regresaremos.”