Welland Spa Hotel

"Good customer service and the view of the Niagara Falls from our room was awesome . "

"During my stay, our room was 2057 and it was a very nice room. Very clean, great view of both American and Canadian Falls. The bathroom was nicely stocked with towels and supplies! We had dinner at Massimo's Italian restaurant- everything was very good including service and the food. My husband and I opted to do an earlier dinner reservation and then go back to our room to watch the fireworks. This turned out to be a great option and we were able to watch and hear from our room with the balcony window open!! We also had the breakfast buffet the next day, nice selections. Everything was fresh. The only snafu we had was when checking in, the staff member was a little hard to understand and she mentioned to us that we would have to come back the next day to get a $5 off per person coupon if we planned on dining in the hotel for breakfast. So, We went back the next day to get the coupon only to be told by another representative that that was wrong information. We were supposed to come back in the evening on the night that we checked in. I pushed a little further and said that is not our fault for the lack of information, and asked why was the coupon not given to us when we checked in??? This attendant walks away and came back and gave us the two discounts for the breakfast buffets. So all in all it worked out- and all was well. I would have to say that the breakfast buffet is a bit pricey, probably not worth it... As we did not eat well enough for $30 per person. "

"Location is perfect. Rooms were clean and beds were comfortable. The kids enjoyed the pool. I would definitely recommend "

"Great choice when coming to tour Clifton Hill/Niagara. We were able to get our parking pass hours before check-in. We were even able to store luggage well before check in! They texted us when our rooms were ready! Super friendly/helpful front desk people!! Conveniently located… walking distance to all that Clifton Hill has to offer! It is at the top of the hill, so the walk home can be challenging! "

"Great hotel excellent food and service! "

"Excellent hotel"

"Room floor was not so clean (white socks don't lie), we could easily hear noises from other rooms, the AC was so noisy and irregular... and the water park could have been less slippery as well, my 4yo fell at least 5 times. Nothing is perfect so overall the stay was great when you factor in everything from the fridge, the microwave, the slides and fun things to do in the indoor water park and arcade. The kids loved this place more than any other we've been. The parking as an extra fee was a bad surprise, they should include it in the price as you can't really back off or park elsewhere..."

"Best view."

"We stayed 2 nights, the bed are comfy the room was big and clean smell good. The staff is very nice. Juste need more vending machine for midnight cravings "