「My flight to Chicago got diverted because of terrible weather. I messaged the hotel in advance to cancel the first night and asked for a refund/discount. No one replied. When I checked in I explained again and all I got was 'hotel policy'. I had been in similar situations before with other holiday inn(in Japan) and they refunded me. Hotel policy or not, I did not stay in your room for one night. Charging me USD180 for nothing is not the best hotel service. I rarely gave bad reviews but this was...
「My flight to Chicago got diverted because of terrible weather. I messaged the hotel in advance to cancel the first night and asked for a refund/discount. No one replied. When I checked in I explained again and all I got was 'hotel policy'. I had been in similar situations before with other holiday inn(in Japan) and they refunded me. Hotel policy or not, I did not stay in your room for one night. Charging me USD180 for nothing is not the best hotel service. I rarely gave bad reviews but this was...
Benjamin Louis