Kaanapali 4 Stars Hotels

"These condos are privately owned, I didn’t know so all the rooms are differ, mine was old and out dated. Changed 3% for credit card usage at check in that I wasn’t aware of the policy, and not sure how they mixed up by added my credit card to my friends room so now still trying to get refund for friend’s room. Worst of all, they DO NOT do house keeping other than replenishing towels, we stayed 7nights! Never again will I stay here. "

"Great"

"Loved the hotel was really nice and clean "

"Very dirty hotel. Our carpet was disgusting with large dirt spots. There was dust everywhere. No soap when we came in. Light bulbs went off. Broken cabinets. Bathroom smelled like pee and the whole hotel smells humid overall. Braved to eat at the restaurant and there was a hair on my food. Stay somewhere else "

"Loved this place! This was our kids favorite spot yet. It was nice having the walkability to restaurants and shops. The beach and pool access were top notch. We will definitely be back!"

"We reached during the storms, and were told the day before by the staff that all is well, so we did not cancel the trip. Although later we realized they had known about road blocks and staff taking off. When we called that we would be late as stuck in traffic block (flooding and damaged roads) and may not make it to the hotel since might have to stay on the other side of the road overnight, the best they came up with “we could waive off the late arrival fee”! The room was supposed to be “full ocean view” and we paid extra on Expedia for it — not partial but our room, although di’s have ocean and some hills view faced the air conditioning or some noise making machines from the balcony. They had advertised kitchen with stove, so we came prepared with groceries from Costco especially with the storm, they provide a small electric plate. Rooms are spacious and staff was courteous but housekeeping was once in 7 days. Their facility was flooded, parked on the road, mini golf soaking and pool/stairway etc closed yet we were charged $$$ for the resort fee. I wish as a Hilton property, they reimbursed for the inconvenience or at least did not charge for the resort fee as most of the facility was not usable, including elevators, that were mostly stuck and out of order. I expected more for the price we paid. They also do not provide any herbal/green tea bags like normally hotels do. "

"The resort is beautiful! Absolutely nothing negative to say, the view, staff and the food, albeit expensive, it is well worth it! "

"Excellent beautiful place/location. Front desk needs help. Over hour to check in, no apologies and no one in front of us. Just sat behind their computers??? What was happening? No communication was. Got mail I was expecting, no call, email or msg to room. I pressed on check out and they found it. Front desk help needed"

"Good service and room was clean and comfortable. Views were spectacular. "