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"Fantastic location "

"Great location in the River North area with very helpful staff."

"I ordered and paid for my room on Expedia. I thought that was it as far as charges. When I get to the hotel, they tell me I had to pay another $26 a night for some b.s. charge. "

"Room was clean. Only issue was that whenever someone used the bathroom above, you could hear the water running"

"Great location and services. It would be better if it provided microwave for the guests."

"Clean"

"N/A"

"Architecturally beautiful hotel. Our room was very clean, updated, crisp linens, good bed and pillows. We paid for the breakfast buffet and it was well worth it. I really enjoyed my stay at this Hyatt. It will be my go to whenever I need to stay near O'hare."

"This was our first booked trip as a family of 4 and our stay was excellent. Highlight of the stay was the breakfast. We wanted to get to the pool, but it got shut down early Friday night due to an accident. Hotel is in a great spot for walking around and accessing the majority of downtown Chicago. Check in and check out was easy, room was very spacious for a family of 4 and we had a great time. Embassy suites will be our first choice when planning our next stay in Chicago. Few things to point out that were little hiccups in our stay, the phone in our room had a connection issue to the front desk, no biggie as we spent most of our time out in the city. The other thing to note is the elevators, if the hotel is packed, you will be waiting for the elevator for an extended time, so just keep that in mind when planning outings in the city. Do yourself a favor and go on spot Hero and book a parking spot if your traveling with your car. Hotel valet was double the price I paid for in and out access right next door to the hotel for 2 nights. We will be back to this location for a future stay!"