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"Was very good a bit overpriced though compare to other hotels in Japan. If you want to book go directly through them so you can have choices for the meals they offer."

"We are satisfied with the breakfast. I hope they serve ala carte for dinner. Not all guest are not into buffet. "

"Staff were excellent. They were very helpful and friendly. Hot springs was a good experience. Lakeside meal was a great opportunity to taste a variety of Japanese foods. Rooms were comfortable and quiet. Great location for a quiet peaceful break. Courtesy coach was a good method of getting too and from Moto Hakone and to Odawara."

"Clean and spacious room. Staff were super friendly, courteous, and helpful. Love the environment and ambiance! Beautiful view and property."

"If you are going to Hakone, you should stay, and stay at the Fujiya Hotel for at least two nights. This place is magical, and the staff are unbelievably attentive and kind. The onsen is the definition of relaxing and has amazing views. The massage and facial were amazing. The western breakfast was so good, and the dinner at the restaurants in the hotel is worth the price for the experience. Don’t miss your opportunity to stay here if you pass through Hakone!"

"We had an amazing stay and our only regret was that we only stayed one night. Our room was large, the beds comfortable and the bathroom new and efficient. The overall properties and amenities were well above what we had expected. Stay at least 2 nights and enjoy both a wonderful property and beautiful area. "

"Very polite and helpful staff. Resort is very clean and fresh. Highly recommend to stay here. "

"素晴らしいホテルで、いつも楽しんでいます"

"Suite with bunk beds was great, although room wasn’t super clean. Bathroom sink had layer of grime and visible debris on carpets, couch had a rip in fabric (was difficult to report this to hotel). Nice balcony with room, rooftop terrace was beautiful, onsen great! Check in was a bit limited. You need to add your passport info the day before/prior to arrival, get QR code and code for door. Then on arrival, use iPad scan QR code to talk remotely to a person to verify your id. That seemed to only be available from 3-10pm, so don’t arrive too late. Free drinks, snacks, soft serve icecream between 5-9pm (my kids loved)! Not a ton of restaurants near hotel but did have a family mart across the street. "