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"Staff very friendly Nice food "

"What a magical hotel complex! The buildings and grounds are absolutely beautiful and impeccably maintained. The hospitality we experienced was like none other. The hotel was easily accessed via the Tozan train. It's a short walk to the hotel from Miyanoshita Station, but there is a hotel shuttle available if preferred. We stayed in the Forest Wing and the rooms were comfortable (firm mattress!) and clean. The breakfast was delicious with amazing presentation on China and silver dishes. So many things to explore - the outdoor gardens, the onsen, the pool, the gym, the museum, and the coffee/beverage room. I would come back to Japan/Hakone just for this stay! Arigato gozaimasu!"

"Nice room with beautiful views and an onsen bathtub on the balcony. The staff are all very friendly - really impressed by the service provided by Lisa. "

"One of the best hotels ive ever stayed. The hotel has the most wonderful staff and beautiful interior and baths.especially the manager was very nice and she gracefully welcomed us. "

"The onsen was fantastic both public and private in the room. Staff were incredibly friendly and helpful. The rooms were spotless and we'll appointed. Superior location in beautiful setting"

"Nice!"

"The staff are top notch, and the hotel is right near the Hakone Yumoto line with multiple options for travel that use the Hakone Free Pass. There are many restaurants near. Bathroom was a little dated, but everything was immaculate. Would recommend. "

"This was my second time to stay at the Smile Shonan Hotel. Staff members were nice, the location was very convenient, and the room was clean."

"Service was very good"