“Overall I loved this hotel and most of the staff were amazing, particularly the doormen and breakfast staff. However, the reception staff could definitely have been friendlier, more welcoming and less robotic on arrival. ”
“Excellent location,staff friendly and welcoming but the so called superior rooms need a major facelift/redecorated and a deep clean would not go amiss.”
“Lovely weekend stay. The owners are really nice people, the property is absolutely, as was our room. Decent size room for our needs, with everything you could need. Breakfast was fantastic as well”
“quite noizy for the room located on the road side, even after close the window. Luckily the staff in the frant desk was very kind to exchange our room close to the less noizy corner. Otherwise this is a very good choice hotel in terms of CP value. ”
“Clean and tidy overall.
Staff are attentive and professional.
However, rooms facing the carpark were noisy overnight. I need asking for changing my room to the other side of the hotel.”
“Great place to stay and would do so again. Clean, safe, secured outdoor parking, friendly staff. Short walk to the city walls and tourist attractions. The meals at the restaurant downstairs were average and my fish & chips tasted very fishy/not pleasant and the chips were soggy & greasy. The worst meal I had in the 3 weeks of travels.”
“We Usually stay in hotels, but decided to stay in a guest house this time. Got to say we were really impressed with Chester house. It was very clean and tidy, the bed was very comfortable, the staff were friendly and helpful, (in both here and their sister property, Chester court hotel, next door), and the included breakfasts were excellent.
In addition, it was great to have ample free parking on site
The location is also very convenient for Chester city centre and also to nearby Hoole village,……
“Having been assigned to a very small room on the ground floor at the Annex building. The room was grossly over-priced at a rate of above 80 pounds (breakfast exclusive).”