Miami Fairchild Tropical Botanic Garden Hotels

"Our bathroon was locked from the inside on arrival. No soap at sink and the shower was ankle deep in 5 minutes. Nice little coffee maket, but no cups and the pods were not labelled. Response to correct these errors was very slow."

"This place is only a place to lay your head. The pool, the chairs were broken in the room. We stayed in there were three loose outlets in one reverse polarity, one.. we had no hand towers or washcloths. No soap and there were zombies sleeping across the street on the street"

"Fantastic stay. Great location for downtown Miami. Great room."

"There are hidden fees with the hotel that are not listed upfront, totaling quite a bit more than the original listing. $130 room cleaning fee, regardless of duration of stay (I stayed two nights total, one person only) and $40 per day resort fee. The room was nice and the location is very convenient. The bed, bedding and pillows are horrible. Truly, really bad."

"Easy entry access and clean unit! "

"VERY NICE PLACE AND LOCATION"

"Unknowledgeable staff member should be warning you about important parking information at hotel. Until you almost got your car towed for parking in the reserved spot for tenants will ruin vacation and regrets you booked this place!"

"Shower: slow - no pressure - need to look at /comparing with other Marriott/ very poor Other ok - international hotel - your breakfast sucks"

"We booked two rooms—one with two queens and one with a king. Upon arrival, the king room was apparently more of a suggestion than a guarantee, so we ended up with two rooms with two queen beds. We got there a bit early and decided to have lunch at the Collab. It’s a great-looking restaurant, and the food was good once it arrived, but the wait was long enough that we could’ve left, found another restaurant, eaten, and still beaten our original order back to the table. There was a private party going on, and it was pretty clear the staff was overwhelmed. They were very nice about it and comped the meal, which was appreciated, but not exactly the warm welcome you hope for. Once we got to the rooms, things didn’t improve much. The bathtub was dirty and appeared to be filled with pubic hair, which is not a detail anyone wants to confirm in person. The towel also had a stain that I made a conscious decision not to investigate. The overnight parking situation also deserves a mention. You can only park on one side of the garage on the third floor, and finding the entrance felt like a scavenger hunt with no clues. It drove my husband absolutely insane. Lastly, the pool situation is a bit misleading. The photos make it look like there are two pools, but the larger one is actually for the residences next door and not available to hotel guests. So technically there are two pools—you just can’t use the better one."