Stoke-on-Trent Foxfield Railway Hotels

"Before and during our stay John, the host, was always attentive and supportive. Mandy who is the on-site Manager was lovely and really helpful and was there to meet us when we arrived. Because we live local to the area Mandy was good enough to allow my mum and grandkids have a look around this historical property too. It is an amazing old building dating back to the 13th century. There was a good combination of old features particularly in the main entrance and sitting room and also luxury well equipped modern bathrooms. As locals living close by, it was a fantastic opportunity to stay overnight in such a wonderful building. From the village and small road that leads to the castle you wouldn’t know it was there. Well recommended to stay somewhere unique and historical. For those with families it would make an ideal base to explore the area and visit Alton Towers. "

"We stayed at the hotel for one night before a trip to Alton Towers. The staff were really really welcoming and friendly throughout the stay. The room was bright clean and tidy and well maintained. The breakfast was a buffet style and there were plenty of options on offer. I wouldn’t hesitate to stay here again if we are ever back in the area."

"All staff we had any interaction with were very helpful and friendly "

"Worst experience ever! Host was so bad, wouldn’t communicate. We had to chance for the access details. We traveled over 3 hours to turn up after a day at Alton towers around 7.30pm to find the access details were wrong. After chasing for the correct ones we found that the property wasn’t what we paid for. We had 3 adults and 7 children (10people) and there were only 2 double beds and a single to sleep 5. The property was a lovely house but not listed as only having space for 5 people to sleep. We called the host, no reply! Called customer services to have them put the phone down on me and then after having to call again I was told that they had spoken to the host and she had been very angry and swearing a lot on the phone. After that we did not feel comfortable staying at the house also we didn’t have enough space or any blankets / bedding etc to just make do for the night anyway. We had to find a travel lodge and travel another 30 minutes at night and pay again to stay there with young kids. The company and the host didn’t care at all that they had cause so much upset and stress when it was meant to be a nice night stay before going back to Alton towers the next day. I think it’s disgusting that they had no problem making mine and my friends children be upset and scared. Very disappointing! Horrible service! No good costumer service to find a solution when it all goes wrong, which this really did!We are now out of pocket and still waiting for a refund! "