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"Staff were the best in service and attention to detail. Main building had some construction ongoing as of 7/2025, but stayed in villa separate from main building. Villa was traditional in all aspects including tatami floors and sliding doors. Breakfast and set dinner meals were excellent providing variety of Japanese flavors and multiple courses of meals. Villa has indoor and outdoor private onsen. Public onsen was excellent clean and location was only 45 taking local bus from Odawara station to Ryokan. "

"Very beautiful view of lake."

"This place was amazing and we were so blessed with the best experience. The buffet for both dinner and breakfast were amazing, you can’t even imagine how grateful choices, and Onsen hot spring was fabulous view! Great amenities and excellent staffs. We will come back again soon."

"Er had a very nice stay. The room was nice and clean. The Onsen very nice. We had breakfast at the hotel and it was also very nice. The pick up service is great. "

"This hotel was amazing. From the moment we walked on the premises we were greeted by friendly staff who helped us with our luggage and made our check-in very easy. The lobby is nice but the view of lake Ashi was breathtaking. The onsen was something special. It has multiple baths and an open air setting that will be hard to top. The dinner and breakfast buffet meals were amazing and dinner included Japanese whiskey. If you’re looking for something to balance out the crowded busy city life of Japan, this hotel will give you a retreat you’ll never forget."

"A very peaceful stay, sad that a lot of the restaurants around the place closes for the day near the time of check in."

"Very nice, quiet place that is close to the station. Amenities were great and service was A+."

"Hakone Airu was unbelievable. Great staff, beautiful room and our dinner and breakfast were delicious. Could not recommend higher "

"It was a really nice experience. It was great that we had to take our shoes off at the entrance it really sets the vibe tha this is a true Ryokan. The room was super clean and well thought out. The facilities overall were excellent as well. Onsen was super clean and the Yukatas that they provided were fun and comfortable to wear during our stay. "