Key Biscayne Family Hotel

"The hotel is nice, but the service was not the best.It felt understaffed."

"My friend and I stayed for two nights prior to embarking on a cruise. The hotel was a very nice place to stay, easily walkable to shops and restaurants downtown. It’s a short uber ride to south beach and the cruise ports. Great restaurant on site. Front desk staff was welcoming and helpful when we had questions. Would stay there again. "

"Clean "

"The hotel was great and the staff were lovely but they changed our room without telling us then refused to refund us for that. They gave us another room and “discounted” us the different between the room we booked and the one we got so essentially I paid full price for a room I didn’t book. He was not accommodating at all. "

"We enjoyed staying here The first day we went up and used the roof terrace, pool and bar. Such an enjoyable experience, it’s so pretty Unfortunately for the rest of our stay it was closed for repairs The staff were very helpful and gave us a complimentary breakfast for the inconvenience The location is good, easy to walk around Overall a great stay"

"You can tell it is a very busy place so I’m sure it’s hard to do some maintenance.its not bad . Parking is kinda hit or miss and they make you pay for parking so you pay for parking when sometimes when you come back at night and there is no spots available "

"Clean room, The staff were great. Food was fresh. "

"Great!"

"Very accommodating staff! Back pack chairs for beach available. Nice! Clean! Great service! Bar/pool service top notch! Location perfect!"