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"Modern hotel but like another garden inn at another London airport the temperature is messed up - the whole property is way too hot (25°+ I think) and in room AC is actually too cold. Comforters are too thin and pillows are useless - way too thin. 2 bars on site - good. 5-min walk to T2, so convenient for early morning flight. "

"Rooms need a makeover - bathroom was old and didn’t match the facade or the lobby of the building "

"Wonderful "

"The rooms need some updating. Noisy plumbing. 3/5 working elevators for 3 of the 4 nights we were there. That said, convenient location to Olympia center and excellent shopping and dining on the high street."

"A bed for the night with a good shower. Convenient location. Otherwise no redeeming features. The closest thing to a youth hostel masquerading as a hotel. But what we expected. "

"very convenient to Terminal 5"

"The room was too small; there was little room to move around or store your luggage. The room was very clean with really nice bath towels. It was walking distance to restaurants for food."

"Room very clean. Breakfast was great. It would be nice if they had wash rags and ice buckets. "

"We had such a great stay here. The location was honestly one of the best parts—it was so easy to walk to a lot of the main attractions, which made everything really convenient. There are also many restaurants right outside the hotel, so we never had to go far for a great meal. The hotel itself feels really elegant but still comfortable at the same time. Breakfast was so good—definitely something we looked forward to each morning—and there was plenty of it. One thing I loved was the little lounge area where you could grab coffee or tea anytime. Having that available 24/7 was such a nice touch, especially after a long day out. Overall, just a really lovely stay and I’d definitely come back."