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"Great staff and rooms"

"Internet was good. The bathroom wasn’t gross, but I also wouldn’t say it was very clean. Bed was hard, but the room was super quiet and comfy. You’ll be charged extra for everything you should get for free. Checking in early isn’t an option without a fee, nor is leaving your bags - without a fee. "

"No, didn't get any internet, nor any other amenities!"

"Room was clean, nicely finished, great view. The breakfast was underwhelming. Bit of a walk to the nearest tube station."

"Great value, clean and friendly staff team"

"A lovely hotel, with fantastic views of either the Tower Bridge or the docks. However, staff at the contact centre and hotel were unhelpful and at times rude."

"Great hotel for an overnight stay, especially if you have an early flight out of Heathrow. It's 2 mins walking distanct to the terminal and it is all connected by a bridge which means you will never have to venture outside to get to T5. Breakfast is fantastic and staff are great!"

"Great location. Fantastic room. Staff was friendly and very helpful "

"Generally good after a very slow queue for check-in (20 minutes). Friendly and attentive staff (although not quite enough of them?). Food great and cocktail bar fine. One of the main lobby lifts kept malfunctioning- nobody on had to fix it? - so there were some long waits there too (minimum 5 minutes at some times). "