Best Western New Albany hotels

"was very disappointed with my recent stay at this hotel. Upon check-in, the room was not properly cleaned and the dining chairs were visibly stained with food and dirt marks. I had to request replacements, and I was told there was only one available. The tub had black stains in it I had to put a towel flat just to bathe Housekeeping service was also unacceptable. We left the room from about 11:00 AM to 5:00 PM, and when we returned, there had been no service at all—no bed made, no fresh linens, no towels replaced, and trash was not emptied. In addition, the pool area consistently had no towels available during our stay, which made it difficult to use the amenities. Also the lights fell in the pool which made it extremely dangerous and kids had to exit due to safety concerns Overall, the cleanliness and basic housekeeping standards were not met. I expected a much higher level of service and maintenance. I hope management addresses these issues for future guests."

"Good"

"We missed Breakfast "

"Excellent valets, very walkable location by campus, comfortable beds and pillows, clean."

"Staff is friendly and very helpful. "

"difficult check in with 2 young kids who were tired after 3 hours' drive, arrived 2:45 PM and requested Ealy check-in, was told that room was not ready and asked me to wait, i saw there was a big line and everyone else was getting room key who arrived around the same time. room was congested; Sofa bed was not comfortable and extra sheets and blanket were not provided. Overall, not so great experience. Btw , I am a HH memember. "

"Great rooms good staff breakfast was really good. Good gym always a good time."

"I love the dinner and Breakfast options!! Dan was supper helpful superb customer service! Yodt was very nice, the young man with the locs, the beautiful bartender, and the Breakfast guy was ALL SOOOO nice EVERYONE!!"

"Atmosphere was great, staff was friendly. Dining space a little crowded during happy hour/dinner. Smaller space I feel. But great service all around!"