This home was lovely and well stocked with cooking supplies, games, and furniture. The grounds are very nice and it is a great location. This could have been an amazing vacation, but was a disaster because of the property management company (and the owner's lack of basic maintenance).
To start, the code we were given did not work. We stood around outside the house for almost an hour (in the dark and cold) waiting for a response from the management company. When they finally called they gave us code after code until finally one worked.
We NEVER had hot water during our stay (6 nights). It was not even tepid, just cold. We complained to Vacasa repeatedly, but nobody was ever sent out to fix it. I should also mention that calling Vacasa means navigating their wonderful phone maze and likely talking to someone who can barely speak english. Horrible.
Other issues with the property:
1. There are rodents (mice?) inside and around the walls of the back bedroom. They may be entering through a gap under the hot water heater exterior door. It was pretty creepy to hear them scratching inside the walls each night as it was next to the bed.
2. The AC heater fan is really loud in the main living room, and begins to vibrate or resonate in a harmonic frequency that sounds like bass from a speaker. It was difficult/impossible to sleep with the heat running. We had to turn it off at night.
3. The beds are very old. Really old. And saggy. One member of the family decamped to a hotel after the 2nd night because the beds were so bad (and no hot water).
4. The pool maintenance person, and then the yard maintenance person both came in without notification. They did not knock before entering.
5. If you are in the master shower (enclosed in clear glass), the windows reflect in the mirror. This means that neighboring houses can see you while you shower. There are no curtains or blinds to stop this.
6. The toilet in the master bath, which was attached to the wall and not sitting on the floor, groaned and sagged a lot every time someone sat on it. This was unnerving.
Overall, the property needs a lot of maintenance (loose cabinets doors, etc) and a new management company. We would definitely NOT stay there again.
Update: Vacasa finally refunded one night's stay, which is nowhere close to adequate compensation for a ruined vacation that was basically their fault. They are a horrible company to deal with and we will never rent a place that they manage again.