Phak Nam Bay

very poor hospitality. dusit thani has lost its respect with the new laws they made . dont even give ice cubes . service was poor. bars are very low standards and poor quality of food

Breakfast and food overall is amazing. Beach is also amazing. Private pool villas also amazing. Finally the fact we can use the Varana hotel facilities a five minute drive away with a 50m pool and state of the art gym, Muay Thai facility and yoga, among other activities made this trip tip top.

The pool was VERY dirty, and was half the reason we were looking forward to coming here. With swimming googles on you could see nothing but mould / algae when under the water, it did not seem hygienic or safe to swim in, and was probably one of the dirtiest pools I have seen. To be fair, given the size of the pool, they’d probably need to employ four times as many pool cleaners and cleaning equipment, else I assume it’s a near impossible challenge to maintain the pool. The pool also had chipped and falling off concrete. The bed was rock hard, so very difficult to sleep. It was at a reduced rate, but unfortunately I do not think we’ll be staying again. The bar had an excellent singer, and the Italian restaurant pizza, along with with the service was good