Playa del Carmen Playa Avenida Colosio Hotels

"The stay was comfortable. "

"Overall, Ocean Riviera Paradise is a beautiful resort with strong amenities. The beach, pools, and restaurants were enjoyable, and my son had an amazing time, he made friends and truly enjoyed the experience. Unfortunately, there were some major inconsistencies in service. Our original room was next to active construction, and the paint smell was overwhelming. After we raised the concern, we were moved to a one-bedroom suite in the Privilege section, which was much better. However, despite being placed in that section, we were not given access to Privilege amenities because we had green wristbands instead of black. This caused repeated issues, we were denied entry to certain restaurants, could not access services in that area, and were even turned away when trying to get towels at the Privilege pool. What was most concerning was that staff repeatedly pointed out that we “booked through Expedia,” and it felt like that came with a lower level of service. The overall experience made us feel singled out and unwelcome at times. As a parent, it was especially disappointing to have my child notice and question why we were being treated differently. The resort has great potential, but better coordination and consistent guest service are needed."

"Staff here makes the trip - Arturo at the pirate ship pool, Edgar and Daniel in the activities department, Jorge in FC, and Agustin at the Celsius bar - all deserve special shout outs for going above and beyond to make the trip amazing. Property could use some cosmetic updates but overall offered a comfortable and relaxing family vacation. Food was about as expected but had plenty for our picky eaters, and daily gelato never hurts. "

"Beautiful place close to everything Just need a little more entertainment when you are hanging out by the pool and more lively music! Other than that it’s a really nice place."

"We chose this hotel because Expedia gave us a great discount since we are gold members and it exceeded our expectations. It had everything that we needed for our stay and it is in a perfect location. The staff is friendly and welcoming and very accommodating. The rooftop is nice as well. A little bit small in terms of space/it gets busy, but not the end of the world. Would definitely recommend staying. "

"Es un hotel con muy buena ubicación , a 2 cuadras de la 5 avenida , tiene estacionamiento seguro, las personas de recepción muy amables , el estado de el hotel como tal es muy antiguo ,es de dos plantas ,solo escalera , las habitaciones son grandes tienen aire acondicionado , no tiene nada lujos , es súper básico pero por mi experiencia no la pasamos mal "

"Yes"

"Hotel overall was nice. However, one of the reasons we booked was the advertised free shuttle to the airport, but when we arrived, we were told we had missed a window to book and we had to pay ~$85 for transport. "

"You get what you pay for. The room itself was clean but it definitely needs some updates to remove the stains in tiles of the bathroom grout and the shower faucets do not shine at all. Linens could also get an upgrade b/c you can tell they have been washed too. many times now. The staff were amazing though especially the gentleman who worked on our arrival. We found our window didn’t lock and the door lock wasn't working either that he made some changes and gave us a new room to feel secure. On one of the days we hung out on the roof we didn’t feel comfortable there that the staff sent us to their other hotel a block away to use their roof pool instead so that we could enjoy our stay better. Grocery not far away, great restaurants everywhere (best place was like a block away) and beach is short walk too. All in all, it was good enough for what we paid for and we still enjoyed our time there. "