搜索普拉塔港的度假村

“只有一樣嘢不好：跟前台說我們的電話壞了到最後一天都還是沒有人來修理”

“Everybody was pretty nice. The food is the same every day. That’s what bothers me mostly”

“Todo viejo”

“En servicio al cliente son mil de mil, la propiedad está bien hermosa e higiénica y después que se termine de remodelar va estar mil de mil”

“The front desk staff was very rude and unprofessional. Unfortunately, the room was also infested with flies, and we had to deal with them throughout the entire night. This made our stay extremely uncomfortable and disappointing. I expected a much higher level of cleanliness and professionalism from the hotel.”

“The Staff were rude and disrespectful. We tried to explain the situation amicably but they did not try to compromise or make us their customer feel welcome. We booked a 1000 sq ft room with 2 available beds shown in pictures but instead were given a room less than half the size. Obviously we weren’t happy but instead of trying to solve they escalated the situation by telling us they could not do anything to accommodate the reservation seeing as though the room they gave us only had one bed. Also……

“Clean room”

“Subject: Reservation Cancellation and Refund RequestDear Puerto Plata Lifestyle I am writing to inform you that we will not be able to attend the hotel under the current conditions provided. Despite multiple attempts via phone and email to cancel due to misleading advertising and unclear refund policies, we have not received any response.We kindly request a full refund of the amount paid for the reservation, as well as reimbursement for any incurred expenses. Furthermore, please be advised that……

“Couldn’t get a reservation at the included on site restaurants because they catered to the locals. Paid for all inclusive and had to eat buffet every meal.”