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"In general the staff was friendly but poorly trained and had very limited communication skills. Suite was very modern but not practical. (Only mirrors in bathroom. Bathroom lights so poor hard to shave. Electricity failures common, water would cease running without warning. Particularly bothersome in the shower. Air conditioning so loud when on that it couldn't be used while sleeping. Beach had fancy beds rather than lounges, but no where near enough to handle the crowd. Guest joke, "ask...

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"Great beach, restaurants, very secure. Staff seemed unsure about some things, however, especially at the reception desk; it takes a while to make yourself understood - you would expect a tourist place like this would have better trained staff. Language was a barrier, but we had some Spanish to help us get by. Building looks like it’s going to need renovations soon. "

"No fue tan buena porque se gue mucho la luz"

"Subject: Reservation Cancellation and Refund RequestDear Puerto Plata Lifestyle I am writing to inform you that we will not be able to attend the hotel under the current conditions provided. Despite multiple attempts via phone and email to cancel due to misleading advertising and unclear refund policies, we have not received any response.We kindly request a full refund of the amount paid for the reservation, as well as reimbursement for any incurred expenses. Furthermore, please be advised that...

"The property location was excellent with many local restaurants and bars within walking distance of the resort. The room itself was very nice, however the amenities and features inside the room left a lot to be desired. This is not a place where you come to make your own meals as the utensils Etc are sparse the property itself looks like it needs more attention to maintenance especially around the pool chairs which again there were not many of our patio door did not lock the entire time we were...

"Staff was so friendly. Room was nice. Never disappointed when I visit."

"I did not find the Resort. I found the cofresi Palm. But not CONFRESI. Even with Google maps. I want a refund.There is no CONFRESI Resort."