“Definitely a decent stay. The location was perfect: just 4 mins walk to the metro, and many restaurants in the neighborhood. Room was clean and cozy. The check-in/ chech-out was smooth and the staff was friendly and helpful. ”
“The townhouse location is strategy, shops and restaurant are just within a short walk. The room facility is clean and stylist. The staff are friendly and helpful. Great experience for first time visit to London. I will definitely come back to this townhouse if I visit London again.
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“Tried to deduct a ‘service charge’ from my deposit as I was checking out. Only when I queried it (twice) was I informed that the charge was, in fact, discretionary. Not sure if this is normal in London now but I felt it was disappointing.”
“Convenient property for the Marylebone area. It was clean and comfortable. At this price point, however, breakfast should have been included. We requested a 30 minute earlier check in, in advance. This would have made a big difference to us, however it could not be accommodated. ”
“The hotel is perfectly located. It is just 8 - 10 mins away from the Oxford Street, Baker Street tube station or the Bond Street tube station. Staff members at the Concierge are all friendly and helpful. One thing that was needed to be improved is the shower. I stayed in a one-person room on the 3rd floor and the shower was extremely weak. Only half of the holes of the shower were releasing water weakly. It was made worse as it is an fixed, overhead shower. ”
“Stay was very pleasant. Basement studio was interesting concept and it worked very well. It's definitely not accessible but for us it worked fine. There was no mobile reception in the badement and due to our checking in link not working we were not able to get info about the wifi or anything else. NoHo answered to my questions very fast and I was able to get the room key even wothout official the check-in. Room was spacious and we slept just perfect. There was not a lot of noice from the traffic……
"The first room they gave me the AC was broken
In view of the heat wave, i asked for a change of room which the reception changed for me immediately
The concierge took my luggage when I arrived at the hotel, and they said they will bring them to my room, but I waited for more than 30 mins after checking in and I called and they said it is not yet been transferred
So I went back downstairs and I had to go into the storage to see my luggages were on the luggage rack... "
"I'm very concerned with the sleeping quality that I can get in a hotel so this hotel is between 3 to 4 out of 5 for me. The bedding is very comfortable and the room is very decent and clean. The only downside is that the wall and door are really too thin, and that the hotel is busy with people in and out. The door when closed would create a loud noise capable of waking everyone up. You can hear the music and conversation of the adjacent room easily.
Also, the cleansing staff, although having done a great job in cleaning, was really creating loud noise when they clean (including slamming the door of the cleaning room). Despite putting up "do not disturb" sign outside my room, the staff knocked on my door at 9:20a.m. just to confirm if I need housekeeping service. This is simply too annoying and stressful for a quiet enjoyment of the room."
"The bed is very comfortable. Is a highlight of the hotel. Also location wise is perfect for people travelling to the airport too. The only thing was the hot water either super hot or none. Is hard to adjust for the shower to a suitable temperature for a shower. "