Dear Yeun, The warmest greetings from The Vale Rusutsu!Thank you very much for leaving us a high rating! We loved having you at The Vale Rusutsu and hope to see you again.

Dear Lin,Thank you for choosing The Vale Rusutsu and for sharing with us your feedback on your stay. We are delighted to see your high rating and read your positive review. Creating memorable experiences for our guests is what we strive for, and your review is particularly gratifying as we take pride in adding a personal touch to each guest's stay. It would be our pleasure to welcome you back to The Vale Rusutsu for another round of delightful experiences. Thank you for choosing The Vale Rusutsu, and we can't wait to have the privilege of serving you once again!

Dear Adam,We would like to express our gratitude for choosing The Vale Rusutsu for your recent stay and for sharing your feedback with us. We genuinely appreciate your input and it is immensely rewarding to know that we met your expectations. Your positive review affirms the team's dedication in providing satisfaction to our guests. Again, thank you for choosing The Vale Rusutsu and eagerly await the opportunity to host and serve you again here at The Vale Rusutsu!

Dear Man Leong,We are thrilled that you rated your recent stay at The Vale Rusutsu with a high rating. Your positive feedback is greatly appreciated and validates our commitment to delivering exceptional experiences. While we're delighted that you enjoyed your stay overall, we take your comments about the minor issues seriously. Rest assured that we are dedicated to resolving these issues and further elevating our service. We hope to have the pleasure of welcoming you back to The Vale Rusutsu, where we aim to surpass your expectations in every way. Thank you for choosing us, and if you have any further feedback or questions, please feel free to reach out.

Dear Arthur,Thank you for taking the time to share your rating of your recent stay at The Vale Rusutsu. We appreciate your honesty and value your input. We apologize for any incomvenience you experienced that have led you to rating is a 3 out of 5. If you would be willing to provide more specific details about your stay or if there are particular aspects you believe require attention, please feel free to share them with us. Your insights are crucial in our ongoing efforts to provide exceptional service. Thank you for choosing The Vale Rusutsu, and we hope you will consider giving us another opportunity to serve you in the future, where we aim to provide you with a significantly improved experience.

Dear Teng,Thank you so much for your recent stay and for taking the time to share your positive experience at The Vale Rusutsu. We are delighted to hear that you had a wonderful stay with us. We apologies for not being able to accommodate you since most of our rooms are usually booked during the holidays. We still look forward to welcoming you back and serving you here at The Vale Rusutsu. Happy Holidays!

Dear Azri Bin Rosli,Thank you for choosing to stay at The Vale Rusutsu as part of your trip to Niseko. We are happy to hear about your exceptional stay with us. We will make sure to let our staff know about your feedback on them. Once again, thank you for staying with us and we look forward to welcoming you back to The Vale Rusutsu!

Dear Kelly Jane,Thank you for choosing The Vale Rusutsu and for sharing with us your feedback on your stay. We are delighted to see your high rating and read your positive review. Creating memorable experiences for our guests is what we strive for, and your review is particularly gratifying as we take pride in adding a personal touch to each guest's stay. It would be our pleasure to welcome you back to The Vale Rusutsu for another round of delightful experiences. Thank you for choosing The Vale Rusutsu, and we can't wait to have the privilege of serving you once again!

Dear Nicholas,Thank you immensely for your positive review of the Vale Rusutsu. Your satisfaction is at the core of everything we do, and it is immensely rewarding to know that we met your expectations. Your feedback, especially about our services and staff, is invaluable to us as it helps us continue to improve our services. Please don't hesitate to reach out if you have any questions or if there's anything we can assist you with in the future. We eagerly await the opportunity to host you again.

Dear John, Thank you for your feedback. We're delighted to hear you enjoyed you stay with us here at The Vale Rusutsu. Your insights on various aspects of your stay are appreciated, from breakfast options to the ski-in / out access. We apologise for any confusion regarding the facilities at the Westin hotel and will work on improving communication in this regard. We hope you had a fantastic skiing experience and would love to welcome you back in the future.

Thank you!

Dear Takuya, The warmest greetings from The Vale Rusutsu!Thank you very much for leaving us a high rating! We loved having you at The Vale Rusutsu and hope to see you again.

Dear Tze Wai,Thank you for sharing your insights about your recent stay at The Vale Rusutsu. It's wonderful to know that our location added value to your visit. Our team works diligently to provide a comfortable and memorable environment for our guests, and we are thrilled that we met your expectations. We genuinely appreciate your feedback and hope to have the pleasure of hosting you again!

Dear Yu Chieh,We would like to extend our heartfelt thanks for sharing your rating about your recent stay at The Vale Rusutsu. We are thrilled to hear that your overall stay with us was enjoyable based on the perfect score you gave us. We look forward to welcoming you back to The Vale Rusutsu on your next visit to Niseko. If you have any special requests or preferences for your future stays, please do not hesitate to let us know.

Dear Miao,Thank you so much for taking the time to share your rating of your recent stay at The Vale Rusutsu. We are delighted to know that you had a wonderful stay with us based on the rating you gave. At The Vale Rusutsu, our goal is to provide exceptional service and create memorable experiences for all our guests. It's incredibly rewarding to know that we were successful in making your stay special. We look forward to welcoming you back to The Vale Rusutsu in the future.

Dear Satoshi,Thank you for your recent stay at The Vale Rusutsu. We appreciate your feedback as it helps us improve our services and provide the best possible experience for our guests. We're genuinely sorry to learn that your stay with us did not meet your expectations. Your comfort and satisfaction are paramount to us, and we take your concerns seriously. We hope you will consider giving us another chance to provide you with the exceptional service we strive for. Thank you for choosing The Vale Rusutsu, and we look forward to the possibility of serving you better in the future.

Dear Guest,We would like to extend our heartfelt thanks for sharing your positive experience at The Vale Rusutsu. We are thrilled to hear that your stay with us was enjoyable. Your kind words brighten our day and are a testament to the hard work and dedication of our team in providing exceptional service. We look forward to welcoming you back to The Vale Rusutsu on your next visit to Niseko.

Dear Natalia,Thank you immensely for your high rating of your recent stay at The Vale Rusutsu. We genuinely appreciate your input and would love to hear more about what made your stay exceptional. Please don't hesitate to reach out if you have any questions or if there's anything we can assist you with in the future. We eagerly await the opportunity to host you again.

Thank you for sharing your experience! We are delighted to hear your family were able to enjoy all that The Vale Rusutsu and Rusutsu Resort has to offer! We hope to have the pleasure of welcoming you back soon!

Thank you for choosing The Vale Rusutsu and taking the time to leave such a wonderful review! We are very happy to hear you found our fully self-contained rooms comfortable and were able to enjoy the variety of restaurants, onsen and other facilities Rusutsu Resort has to offer! Your feedback has been taken on board and we will be looking at making improvements on lighting and the surrounding area of the hotel. We look forward to welcoming you back soon!

Dear Jinichi, Greetings from The Vale Rusutsu! Thank you very much for leaving us a high rating! We loved having you at The Vale Rusutsu and hope to see you again.

Hiroaki様 この度はThe Vale Rusutsu をご利用いただき誠にありがとうございました。 今回もお部屋や温泉などご満足いただいたようで光栄でございます。 今後ともお客様に快適なご滞在を提供できるよう、スタッフ一同努めてまいります。 ルスツに次回お越しの際も是非当館のご利用をお待ちいたしております。 この度はご来泊頂きありがとうございました。

Dear Hong, Thank you for choosing The Vale Rusutsu, and taking the time to share your wonderful experience with us! We are thrilled to hear that your stay was excellent and provided a setting for three generations to come together. We are delighted you were able to make the most of our on-site amenities, all contributing to your healing concept vacation, your kind words are greatly appreciated! We look forward to welcoming you and your family back for another vacation soon!

Tadashi様 この度はThe Vale Rusutsuをご利用いただき誠にありがとうございました。 快適にお過ごしいただけたようで、光栄でございます。 メインのルスツリゾートへは距離がありお客様にご足労をお掛けすることになり申し訳ございませんでした。 今後ともお客様に快適なご滞在を提供できるよう、スタッフ一同努めてまいります。 この度はご来泊頂きありがとうございました。

Thank you for your kind review.

Thank you for your review.

Thank you for your review.

Thank you for your review.

Thank you for your review.

Thank you for your review.

Thank you for your review.

Thank you!

ありがとうございます！

Thank you!

Thank you for your kind review!

この度はザ・ヴェールルスツにご宿泊いただきまして誠にありがとうございます。 お喜びの声をいただき、スタッフ一同とても嬉しく思います。お言葉を頂きました通り当館のルームタイプですと様々な滞在方法ができ沢山のお褒めのお言葉を頂いております。 これからもお客様に快適なご滞在を提供するべくスタッフ一同、精進してまいります。またのご利用をお待ち申し上げております。

この度はThe Vale Rusutsuにご宿泊いただき誠にありがとうございました。 お客様によりいっそう快適にお泊りいただけるよう、ホテルスタッフ一同邁進してまいります。 またのお越しを心よりお待ち申し上げております。

Thank you!

この度はザ・ヴェールルスツにご宿泊いただきまして誠にありがとうございます。これからもお客様に快適なご滞在を提供できるようサービスの向上に努めて参ります。またのご利用をスタッフ一同お待ち申し上げております。

この度はザ・ヴェールルスツにご宿泊いただきまして誠にありがとうございます。 お喜びの声をいただき、スタッフ一同とても嬉しく思います。 これからもお客様に快適なご滞在を提供するべくスタッフ一同、精進してまいります。またのご利用をお待ち申し上げております。

この度はザ・ヴェールルスツにご宿泊いただきまして誠にありがとうございます。 フロントデスクの営業時間につきましては、コンドミニアムなので、ホテルのような24時間のサービスをご提供できず、私共といたしましても心苦しく思います。なお、緊急の場合はすぐに対応できるよう24時間、館内にスタッフは常駐しております。 氷につきましては、リクエストがあればお部屋までお届けしております。 貴重なご意見をありがとうございました。より良いご宿泊を提供出来る様に努めて参りますので、是非ともまたお越しいただけると幸いでございます。

Thank you!

Thank you!

この度はThe Vale Rusutsuにご宿泊いただき誠にありがとうございました。 お客様によりいっそう快適にお泊りいただけるよう、ホテルスタッフ一同邁進してまいります。 またのお越しを心よりお待ち申し上げております。

Thank you!