Skaneateles Lake

The property was beautiful and quiet. The staff were pleasant and helpful. The location was perfect, close to where we needed and yet secluded. The only thing we struggled with a little as senior folks was the parking lot was down and far from the entrance. However, the exercise did us good!

I want to start by saying it wasn’t the entire staff. The staff during the day were very helpful and attentive. I was placed in a room where the AC wasn’t working. When i got in at 11pm i called the front desk and I was told someone would come up to fix the issue. I waited an hour and called back and got no answer the rest of the night. I was forced to sleep in the heat with my fiancee. The morning staff sent an engineer up and he couldn’t fix the issue . We were moved to a new room. All I received was an apology. i emailed the hotel personally about the issue with no response. I believe this is unacceptable. I paid for nights and received 1 comfortable night. I want to be reimbursed or deducted for 1 night.

We stayed for a weekend and honestly couldn’t have asked for a better hotel. Very clean and staff is super friendly and very helpful. Best part of this hotel is location. You’re a step away from everything.