La Fortuna Termales Los Laureles Hotels

"From the moment we arrived, the warmth and professionalism of the staff set the tone for our stay. Angelica at the front desk and Michael the bellhop were true standouts—their attentiveness and genuine care made us feel well supported from check‑in through departure. They elevated our appreciation for the entire team. The property itself is stunning, surrounded by lush greenery with beautiful volcano views from almost every angle. Because this was a last‑minute booking, we stayed in several different room types. Each offered a unique perspective of the grounds, but the rooms felt fairly standard compared to the beauty of the property overall, and each change felt like a noticeable downgrade. The lack of a gym was also disappointing. The highlight of our stay was the Chato Suite. While the room itself was simple, the private outdoor area—with its own thermal pool—was unforgettable and absolutely worth the premium. By comparison, the Premium Suite was fine but awkwardly designed, with a Jacuzzi that doubled as a shower and was difficult to get in and out of. Our final room, a Junior Suite, felt like a typical hotel room, though the volcano view remained its best feature. Overall, while the rooms themselves were not extraordinary and the absence of a gym stood out,"

"I loved the set up of the hotel. It was quaint enough to feel small and intimate yet it was a really large property with two cold poles with two slides for the kids, which was super fun. The variety of hot spring pools was really fun to go and test out and move around. The rooms were really nice and updated. The staff was really kind. It was a great place and I’d love to go back."

"Está muy bien ubicado y si quieres una experiencia que se adecúe al sitio en el que te encuentras es ideal, le hace falta un poco de mantenimiento "

"Excellent service, beautiful views, wonderful food and plenty of activities to keep you busy for days. The staff make this place exceptional. Extremely kid friendly. We were there in high season and it never felt overcrowded. The views though. Breathtaking. Worth every penny!!! "

"Property was nice, exceeded expectations. Rooms were cute with each room separate cabins. Property is smaller than it looks in the pictures, and is a bit towered over by a hotel next door. Direct view of volcano. Restaurant was beautiful with lots of birds. Breakfast was great (didn’t try any other meals there). Hot springs were much nicer than in the pictures. "

"The resort was beautiful. Rooms are amazing. Breakfast included was very delicious. Hot springs were amazing at the end of a long day hiking at the nearby parks and recreations. Overall, just wonderful!!"

"Beautiful resort. The staff was amazing! They greeted us by name every day! The food, OMG! I’ve never seen a better breakfast buffet. Everything was extremely clean. The hot springs are amazing! One of the best resorts I’ve stayed at. "

"Amazing resort. Great amenities and location. "

"They practice the old bait and switch. We reserved two rooms and they reached out to see what activities I wanted to sign up for. I responded that I already had plans. When check in came around, they told me that they didn't have a reservation for me. Once I proved that I did, and that I had PREPAID, then they found me lodging at a sister hotel. I paid for a hotel with a hot spring + view of Mt Arenal. I got a hotel that had neither. Instead, it had a room with bad wiring to the hot water heater and that smoked when you used the shower. And a broken hot tub. The hotel front desk said that this is Expedia's fault because their system didn't confirm my reservation. In reality, they saw an opportunity to fill their rooms with guests that would pay more, so they went with that. "