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Hotel Casa Tortuga Tulum Cenotes Park Inclusive

3.0 star property
Hotel with 2 restaurants, a quick walk to Cenote Tortugas

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Photo gallery for Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Ecotours
1 bedroom, blackout curtains, free WiFi, bed sheets
Balcony
2 outdoor pools, open 9:00 AM to 10:00 PM, pool loungers
1 bedroom, blackout curtains, free WiFi, bed sheets
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast available
  • Pool
  • Parking included
  • Air conditioning

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  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room - Adults only

1 bedroom, blackout curtains, free WiFi, bed sheets

Deluxe Double Room - Adults only

Highlights

Air conditioning
Mini-fridge
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
Digital channels
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Suite

1 bedroom, blackout curtains, free WiFi, bed sheets

Comfort Suite

Highlights

Air conditioning
Mini-fridge
Dining table
Plasma TV
Separate bedroom
Blackout curtains
Ceiling fan
2 bathrooms
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Double Room, 1 King Bed

1 bedroom, blackout curtains, free WiFi, bed sheets

Superior Double Room, 1 King Bed

Highlights

Air conditioning
Mini-fridge
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
Digital channels
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Studio

1 bedroom, blackout curtains, free WiFi, bed sheets

Basic Studio

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Kitchenette
Mini-fridge
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room, 2 Double Beds

1 bedroom, blackout curtains, free WiFi, bed sheets

Superior Quadruple Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Mini-fridge
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
Digital channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite

1 bedroom, blackout curtains, free WiFi, bed sheets

Deluxe Suite

Highlights

Air conditioning
Mini-fridge
Dining table
Plasma TV
Separate bedroom
Blackout curtains
Ceiling fan
2 bathrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Single Sofa Bed

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About the area

Map
Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 3 min drive - 3.2 km
  • Cenote Manatí - 5 min drive - 4.3 km
  • Soliman Bay - 6 min drive - 4.3 km
  • Xel-Há Park - 6 min drive - 7.5 km
  • Tulum Mayan Ruins - 9 min drive - 11.3 km

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬11 min drive
  • ‪Mulut Jach Ki - ‬6 min drive
  • ‪Templo Dios del Viento - ‬11 min drive
  • ‪World Cafe - ‬5 min drive
  • ‪Chula Vista - ‬8 min drive

About this property

Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Hotel near Tulum National Park
Located close to Cenote Tortugas, Hotel Casa Tortuga Tulum Cenotes Park Inclusive provides a terrace, 2 coffee shops/cafes and a garden. Adventurous travellers may like the ecotours at this hotel. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as an outdoor entertainment area and a bar.
Other perks include:
  • 2 outdoor pools with sunloungers
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), tour/ticket information and smoke-free property
Room features
All guest rooms at Hotel Casa Tortuga Tulum Cenotes Park Inclusive feature comforts, such as air conditioning, in addition to
Extra amenities include:
  • Showers and shampoo
  • 60-cm plasma TVs with digital channels
  • Wardrobes/cupboards, mini fridges and ceiling fans

All-inclusive details

All-inclusive room rates at Hotel Casa Tortuga Tulum Cenotes Park Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 1:00 PM for a fee: MXN 350 for adults and MXN 350 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge

Things to do

  • 2 outdoor pools
  • Ecotours

Family friendly

  • 2 outdoor pools
  • Mini-fridge

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (once per stay)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Humane treatment of captive wild animals
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 60-cm plasma TV with digital channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately MXN 350 for adults and from MXN 350 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 20 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cenote Casa Tortuga Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel Tulum

Frequently asked questions

Does Hotel Casa Tortuga Tulum Cenotes Park Inclusive have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 9:00 AM to 10:00 PM.

Is Hotel Casa Tortuga Tulum Cenotes Park Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Hotel Casa Tortuga Tulum Cenotes Park Inclusive located?

Situated in Tulum, this hotel is 0.4 mi (0.7 km) from Cenote Tortugas and 3.1 mi (5 km) from Tulum National Park. Xel-Há Park and Tulum Mayan Ruins are also within 9 mi (15 km).

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Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 37 reviews
Rating 8 - Good. 6 out of 37 reviews
Rating 6 - Okay. 5 out of 37 reviews
Rating 4 - Poor. 2 out of 37 reviews
Rating 2 - Terrible. 1 out of 37 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Jun 2025

10/10 Excellent

Kevin

Liked: Property conditions & facilities
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
Stayed 2 nights in Mar 2024

6/10 Okay

Monica

Disliked: Property conditions & facilities
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Stayed 2 nights in Jul 2024

10/10 Excellent

Karina Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025

6/10 Okay

Alejandro

Stayed 1 night in May 2025

10/10 Excellent

José Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.
Stayed 1 night in May 2025

10/10 Excellent

MARICRUZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
Stayed 5 nights in May 2025

10/10 Excellent

Jose luis Jacinto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente, ampliamente recomendable El lugar es el indicado si buscas privacidad, sin ruidos solo naturaleza ! Los cenotes que tienen dentro del parque están hermosos y la ventaja de ser huésped es el poder visitarlos y nadar las veces que quieras sin cobro por la entrada
Stayed 7 nights in May 2025

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Stayed 1 night in Apr 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, lleno de naturaleza y paz.
Stayed 1 night in Jul 2024

8/10 Good

Gabriela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Katya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bonne surprise

Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Stayed 1 night in May 2024

8/10 Good

Oury Dal

Liked: Cleanliness, staff & service, property conditions & facilities
Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.
Stayed 1 night in Mar 2024

10/10 Excellent

norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la mejor experiencia cuando voy a tulum regresaria siempre
Stayed 2 nights in Dec 2023

6/10 Okay

Diana

Liked: Cleanliness, staff & service, amenities
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
Stayed 4 nights in Oct 2023

10/10 Excellent

Eduardo Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnífica opción de hospedaje en Tulum

Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
Stayed 1 night in Jul 2023

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and the rooms are amazing!
Stayed 3 nights in May 2023

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Hace falta algún centro de consumo de 24hrs, claro dependiendo la ocupación que tengan
Stayed 1 night in Jul 2023

6/10 Okay

Luis

Liked: Cleanliness

Bonito lugar, complicado para dormir.

Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Stayed 1 night in Mar 2022

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able to explore all the amenities due to my limited stay but I appreciate the options given. The room was excellent.
Stayed 1 night in Mar 2022

8/10 Good

Brad A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Read the fine print!

Hidden costs, final price was much more than advertised. The rest of the stay was great, loved the cenote experience!
Stayed 2 nights in Feb 2022

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima
Stayed 3 nights in Dec 2021

4/10 Poor

Verified traveller

Disliked: Staff & service
Even though I reserved and paid on Expedia they didn’t validate it and had to pay again . The worker was very disorganized. Location is nice so it was a bit disappointing.
Stayed 1 night in Jul 2021