Angel Island Mountain Holidays

We have stayed here multiple times. We love the location. The staff is very helpful and caring. The rooms are quite roomy for SF standards. Did not eat there, although the breakfast options did look tasty. Lots of tv's in the bar so you can't miss the game. The one knock I can come up with is the valet retrieval does take a bit of time, but it's SF, and all the parking garages are not on site. Overall, because of the location, the staff and the rooms, this is our go to place whenever we go to SF.

Great location and perfect choice for a family or couples excursion.

N

Property was fine but the flight was delayed.

The hotel has a great location within walking distance of many SF top attractions. We also loved the amenities: indoor and outdoor games created a fun, welcoming atmosphere where our family spent hours relaxing. Unfortunately, our experience was overshadowed by the breakfast issue. We booked a rate that clearly stated "full breakfast included," but upon arrival were told it only covered half of the guests on our reservation. Instead of honoring the reservation or providing breakfast vouchers for the remaining guests, the hotel offered only a 15% restaurant discount. Since our vacation days were packed, we had specifically paid for breakfast in advance to save both time and money each morning. Instead, we had to worry about where to eat, spend additional time and money before starting our day. The issue was never truly resolved, so we ultimately moved to the hotel across the street, which had an excellent on-site breakfast that was fully included as expected. To make matters worse, the hotel we moved to offered the exact same 15% restaurant discount to its guests, so it wasn't even a meaningful gesture to make up for the hotel's failure to honor our reservation. The rooms are clean and modern but could use a face-lift considering the heavy guest traffic. Check-in was also very slow, with long lines and only three staff members at the front desk. The amenities and location are excellent, but the breakfast issue, slow check-in, and well-used rooms left us disappointed.

Great location and perfect choice for a family or couples excursion.