Avenida Kukulkan Golf Hotel

"Staff were excellent, friendly and you feel welcome. Clean rooms."

"no heated pools "

"Staff was friendly. Ro"

"The hotel is not family-friendly, as it lacks suitable amenities for children. Many of the rooms are outdated, with old furnishings and visible wear. Most areas within the property have a persistent smell of mold, indicating potential ventilation issues. Additionally, ongoing construction on-site disrupts guests' ability to rest peacefully, often creating noise. The food served at the restaurant is poor in quality, with limited options available, making dining experiences less enjoyable. Servers were nice, but front desk people were rude. Not Coming back here and no, I do not recommend this hotel. "

"We really enjoyed our stay here! The Expedia check-in process was very quick and organized. We enjoyed the wonderful pools and all of the daily activities and the poolside special lunch themes. We ate in all 3 of the restaurants and we liked Zai and Don Gus. We did not enjoy Marco Polo as much, the menu was limited and the portions were small. A big shout out to the great pool-side bartenders (Nelson+Alfredo)! The nightly planned entertainment was very good also. We had a small issue with our A/C being too cold but they came up and fixed it. After 9pm there is nowhere to go to get a light snack everything is closed. They should serve some small snacks in the lobby bar since it is open until midnight and people are drinking and socializing. Overall we had a great stay here and I would recommend this resort."

"I didn’t use the gym"

"Pros: The way the reception team greeted and received us is fantastic. Hotel staff and their Service is very good. Stay was pleasant, properly is cleanly maintained. Cons: There is no elevator from parking to lobby. Each time you and your family pull out the car, it’s punishment for all to climb narrow stairs from parking. UG parking was smoke filled and not properly ventilated, airiated. Restaurant service was pathetic and taste was not up to the mark"

"Great stay . Will definitely visit again "

"Our stay was great overall with the exception of some staff. The majority of staff were wonderful but there is one guy who works in the hotel's Pharmacy/Gift Shop who refused to provide change in USD citing the policy which actually was just the currency converter. "