This is a difficult review to write. The staff was fantastic. We loved the bartenders, especially in the adult pool. The servers in the Mexican restaurant were also top notch and attentive.
Now the down side. Had I known this property sells day passes, I would have never booked here. The pools are too small for this as are the property buffets.
The process to make a reservation in one of the restaurants for dinner is ridiculous. You essentially have to be in line at 7AM to begin making a reservation in a restaurant. Even then, they may not give you a reservation. They told us that they have to save spots for premium and club members that "might" want to dine. Our last night, we had to fight for a reservation at 7:30. For the duration of our meal, we were the only people in the restaurant. This is a terrible company policy. I would not book here again.
Brande
於 2025 年 7 月住了 4 晚
4/10 欠佳
Marisol
家人同遊
2025 年 7 月 14 日
不滿:整潔度、設施服務和住宿狀況
The staff is great!! They are friendly and provide excellent service. We did not like that we had to make reservation every day if we wanted to eat in a restaurant. We had ti wake up at 7 , there was a big line and when you finally get your turn, the restaurants were booked. The restaurants were too small and I find it very inconvenient being on vacation and have to wake up early if you want to eat in a restaurant, we ended eating on the buffet pretty much every day. The buffet was ok not too good. The drinks did not cocktails were terrible, very sweet no alcohol even when we asked to make it stronger. There is no much entertainment, the theater has some shows, but there is nothing on the stage , no decoration or whatsoever. The pools were kind of dirty and too hot. The first day was not too bad , but the next days there was stuff floating. I would not go back.
Marisol
於 2025 年 7 月住了 4 晚
10/10 優異
Jayleen
2025 年 7 月 13 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Muy bien localizado
Jayleen
於 2025 年 7 月住了 3 晚
2/10 很差
April
家人同遊, 多人同遊
2025 年 7 月 12 日
不滿:整潔度、設施服務和住宿狀況
Giving this a 1 star because the wait staff and bartenders were the highlight of the stay. We stayed at the resort with 2 other families. We had to line up at 7:00 am every morning to make reservations for the restaurants which were virtually empty when we went to eat. The final night we were there we were told we couldn't eat until 9:30 because they had to "save" the spots for the premium guests and members. After some convincing we did get moved up to 7:30 and we were the only table in there. After night 1 we had to switch rooms due to a paint odor and AC that did not work. Black water spewed out of the other room we had. Both rooms were very dated and not well maintained. Pools were very crowded mostly due to the fact that they allow people to purchase day passes to the resort. I would not recommend this resort at all.
April
於 2025 年 7 月住了 4 晚
8/10 不錯
Ligia
伴侶同遊
2025 年 7 月 11 日
讚好:整潔度
不滿:設施服務和住宿狀況
Old building with many defects
Ligia
於 2025 年 7 月住了 6 晚
10/10 優異
Hunter Kaydon
家人同遊
2025 年 7 月 10 日
讚好:整潔度、設施服務和住宿狀況
Beautiful
Hunter Kaydon
於 2025 年 6 月住了 7 晚
8/10 不錯
Annette
家人同遊
2025 年 7 月 10 日
讚好:整潔度和住宿狀況
Not much entertainment or activities
Annette
於 2025 年 6 月住了 7 晚
10/10 優異
Beatriz
2025 年 7 月 8 日
讚好:整潔度、職員與服務和住宿狀況
Had a very good experience food was good staff was very friendly love the stay very close to everything I recommend this
Beatriz
於 2025 年 6 月住了 7 晚
8/10 不錯
DAISY JEANNETTE RAMOS
家人同遊
2025 年 7 月 6 日
讚好:整潔度和住宿狀況
In general, Occidental Tucancún is a good hotel. Rooms and facilities are great. They check-in us early, so we can lunch and use facilities (no rooms). At check-out (11AM), they offer a pass until 1PM, so you can lunch if you want.
DAISY JEANNETTE RAMOS
於 2025 年 7 月住了 4 晚
4/10 欠佳
Rocio
家人同遊
2025 年 7 月 6 日
不滿:住宿狀況
Food was not good
Rocio
於 2025 年 5 月住了 4 晚
10/10 優異
Evier
伴侶同遊
2025 年 7 月 4 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Todo estuvo buenisimo!, Hospitalidad y trato desde la llegada inigualable! Amabilidad del personal desde el aseador hasta los bar tender. Instalaciones impecables y habitaciones muy buenas
Evier
於 2025 年 6 月住了 4 晚
10/10 優異
Maria de Lourdes (Nezahualcóyotl)
多人同遊
2025 年 7 月 4 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente atencion por parte del hotel y tambien por parte de expedia
Maria de Lourdes
於 2025 年 6 月住了 5 晚
10/10 優異
Thanusshan
2025 年 7 月 3 日
讚好:整潔度、設施服務和住宿狀況
Staff was very nice!
Thanusshan
於 2025 年 6 月住了 1 晚
10/10 優異
Cesar Omar Nava (Juárez)
2025 年 6 月 30 日
讚好:整潔度、設施服務和住宿狀況
El personal el más amable y servicial; lo único que no me gustó es el horario para reservar en los restaurantes, pero todo lo demás fenomenal
Cesar Omar Nava
於 2025 年 6 月住了 4 晚
4/10 欠佳
Jose
伴侶同遊
2025 年 6 月 30 日
不滿:職員與服務
No estaba tan mal el hotel pero el personal encargado son muy insistentes en querer vender sus tiempos compartidos hacen sentir incómodos aparte hay que pagar asta por las tuellas si se estravian en la propiedad, no hay opciones para cenar si no reservas. Si septonpor un buffet que no está malo pero tampoco bueno, solo nos quedamos una noche tenía pagadas 4 decidí moverme del hotel a otro más que nada por lo icono que hace sentir el los encargados
Jose
於 2025 年 6 月住了 4 晚
6/10 一般
Gerard
2025 年 6 月 26 日
讚好:設施服務
Service was great but the room is old. TV apps didn't work and most importantly there were cockroaches in my room. Although it was addressed, they should do a better job do prevent these things from happening. Food could be better too.
Gerard
於 2025 年 6 月住了 3 晚
6/10 一般
Flor
伴侶同遊
2025 年 6 月 26 日
讚好:整潔度
El check in dure como 2 horas , después otra fila para la llave , la comida sin variedad, la zona del hotel es perfecta , llegamos al cuarto y el aire acondicionado no servía , duraron como 2 horas para arreglarlo . El cuarto muy viejo y con olor a humedad,
Flor
於 2025 年 6 月住了 1 晚
10/10 優異
Joel
家人同遊
2025 年 6 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
wonderful resort! we loved it
Joel
於 2025 年 6 月住了 5 晚
10/10 優異
Janai (Bronx)
家人同遊
2025 年 6 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were so welcoming & pleasant, the food was fresh & flavorful, and the property is right on the beach.
Janai
於 2025 年 6 月住了 4 晚
10/10 優異
Denis Ramiro
家人同遊
2025 年 6 月 21 日
讚好:整潔度、設施服務和住宿狀況
10/10 la atencion
Denis Ramiro
於 2025 年 6 月住了 2 晚
8/10 不錯
Edward
2025 年 6 月 21 日
Edward
於 2025 年 6 月住了 4 晚
10/10 優異
Theresa
家人同遊, 親子同遊, 伴侶同遊, 多人同遊
2025 年 6 月 20 日
讚好:整潔度、設施服務和住宿狀況
The staff were absolutely wonderful!! Love this place!
Theresa
於 2025 年 6 月住了 6 晚
10/10 優異
Jessica
家人同遊
2025 年 6 月 17 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful resort, small compared to others around the area. Beach is beautiful, some sargassum.
Jessica
於 2025 年 6 月住了 3 晚
10/10 優異
Bryan
2025 年 6 月 15 日
讚好:整潔度、設施服務和住宿狀況
Amazing! Great food, view was incredible. Very well run and a fun atmosphere. Jose was the most amazing manager and he checked on me throughout my stay!