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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Beachfront property with 12 restaurants and 9 outdoor pools

Choose dates to view prices

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
12 restaurants, breakfast, lunch, dinner served; Italian cuisine
View from room
Sun deck
Private beach, white sand, free beach cabanas, sun-loungers
Moon Palace The Grand Cancun - All-inclusive offers a luxury retreat on Cancun's shoreline with 27 holes of golf, a marina, and a private beach. Guests can relax in the steam room, enjoy aromatherapy and massages, dine at 12 restaurants, or sip drinks at five swim-up bars.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
The current price is HK$4,063
HK$4,950 total
includes taxes & fees
30 Nov - 1 Dec

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Grand Deluxe Garden View

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View

8.6 out of 10
Excellent
(100 reviews)

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Swim Up Suite Garden View

1 bedroom, premium bedding, free minibar, in-room safe

Grand Swim Up Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 850 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Presidential Suite

1 bedroom, premium bedding, free minibar, in-room safe

Grand Presidential Suite

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 2497 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Family Suite Garden View

1 bedroom, premium bedding, free minibar, in-room safe

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 1658 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

1 bedroom, premium bedding, free minibar, in-room safe

Grand Honeymoon Suite - King Size Bed

7.8 out of 10
Good
(6 reviews)

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 829 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

1 bedroom, premium bedding, free minibar, in-room safe

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 1625 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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8.6 out of 10, Excellent, 3,297 reviews
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HK$3,313 total
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About the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

What's nearby

  • Moon Palace Golf Club - 4 min drive - 2.5 km
  • Xoximilco - 7 min drive - 4.6 km
  • Riviera Cancun Golf Resort - 10 min drive - 4.6 km
  • Iberostar Cancun Golf Course - 39 min drive - 15.9 km
  • Delfines Beach - 42 min drive - 16.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • Grand Lobby Bar
  • ‪Lobby Bar - ‬19 min walk
  • ‪Boulangerie - ‬10 min walk
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Sky Bar - ‬19 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury all-inclusive property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Moon Palace Golf Club is located near Moon Palace The Grand Cancun - All-inclusive, which provides free full breakfast, a golf course and a marina. This property is a great place to bask in the sun with a private beach, free beach cabanas and a beach bar. For some rest and relaxation, visit the steam room, and indulge in a body scrub, hydrotherapy or a massage. At the 12 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. The gym offers yoga classes and fitness classes; other things to do include bowling, ecotours and hiking/biking. In addition to free water park access and a nightclub, guests can connect to free in-room WiFi.
Other perks include:
  • 9 outdoor pools and a children's pool, along with a lazy river, a waterslide and 5 swim-up bars
  • Free self-parking and valet parking
  • 4 outdoor tennis courts, a round-trip airport shuttle (surcharge) and a free beach club on-site
  • Wedding services, a lift and coffee/tea in reception
  • Guest reviews say great things the family-friendly amenities, pool and helpful staff
Room features
All 1304 rooms include comforts, such as private indoor hot tubs and 24-hour room service, as well as perks, such as free international calls and premium bedding. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Rainfall showers, designer toiletries and hairdryers
  • 42-inch Smart TVs with premium channels
  • Childcare services, daily housekeeping and desks

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

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Aerial view

Moon Palace Cancun - All-Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
8.2 out of 10, Very good, 2,910 reviews
The price is HK$3,102
HK$3,787 total
includes taxes & fees
2 Nov - 3 Nov
Moon Palace Cancun - All-Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 005-007-001007/2025

We should mention

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Moon Palace The Grand Cancun
Moon Palace The Grand – Cancun
The Grand at Moon Palace All Inclusive
Moon Palace The Grand Cancun All inclusive
Moon Palace The Grand Cancun - All-inclusive Cancun

Frequently asked questions

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on 30 Nov 2025 start from HK$4,063.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace The Grand Cancun - All-inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace The Grand Cancun - All-inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Moon Palace The Grand Cancun - All-inclusive?

Checkout is at noon.

Does Moon Palace The Grand Cancun - All-inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace The Grand Cancun - All-inclusive?

Yes, the property is all-inclusive.

Where is Moon Palace The Grand Cancun - All-inclusive located?

Nestled on the beach, this Cancun property is 0.6 mi (1 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 2.2 mi (3.6 km) from Moon Palace Golf Club. Arrecife de Puerto Morelos National Park and Go Grand Outlet Riviera Maya are also within 3 miles (5 km).

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Reviews

Moon Palace The Grand Cancun - All-inclusive Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Amenities

8.8

Staff & service

9.0

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 1090 out of 1779 reviews
Rating 8 - Good. 318 out of 1779 reviews
Rating 6 - Okay. 178 out of 1779 reviews
Rating 4 - Poor. 83 out of 1779 reviews
Rating 2 - Terrible. 110 out of 1779 reviews

Reviews

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace Grand Opening exceeded our expectations 100%
Stayed 7 nights in Sep 2025

10/10 Excellent

Kebron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how friendly the staff were. They made us feel very welcome and helped us with any thing we needed. We also really enjoyed the food. Many all inclusive hotels don’t have great dining options but this place did! Would definitely come back!
Stayed 5 nights in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
Stayed 5 nights in Sep 2025

10/10 Excellent

Sree Lalitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room upgrade and excellent
Stayed 2 nights in Oct 2025

10/10 Excellent

luis garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great amenities, dining options and activities for the kids. Staff hospitality was amazing
Stayed 4 nights in Jul 2025

8/10 Good

Allison Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best. Especially Tomas who was so accommodating with golf cart transportation
Stayed 6 nights in Sep 2025

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One the best experiences with my family !! We’ll definitely be returning
Stayed 6 nights in Aug 2025

8/10 Good

Naderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Service is great, and the staff are very helpful and friendly.
Stayed 5 nights in Jul 2025

6/10 Okay

Magdelyn Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of dinning options. Family friendly had a great time but needs more night entertainment. I travel to other counties to explore culture. This resort lack nightly cultural entertainment
Stayed 5 nights in Sep 2025

10/10 Excellent

Ma. Rocelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2025

8/10 Good

ROMAINE

Liked: Cleanliness, amenities, property conditions & facilities
Sign up for the palace app and book reservations for the restaurants . Good food and great amenities
Stayed 4 nights in Jun 2025

10/10 Excellent

Manolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the staff was the most memorable aspect of our visit there this time around, followed by the great quality of food with so many options to choose from. It was a great experience with lots of value for the price. We will be back for sure.,
Stayed 5 nights in Jul 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No need to leave hotel. Variety of food, fun for all ages.
Stayed 4 nights in Jun 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
July 2025, two adults two kids 8,9 yrs old. We had a great time. The food was delicious. The pools were great. The shows were entertaining!!
Stayed 3 nights in Jul 2025

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some TLC in some areas
Stayed 5 nights in Aug 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people working there; hated the pressure sales pitch!
Stayed 7 nights in Jun 2025

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People was great! Great service. Food experience was not the best.
Stayed 3 nights in Jul 2025

8/10 Good

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing. Nightlife was scarce. Traveled with 12 year old son. Options were arcade, a bar or bowling that was packed. Would have liked to see more evening festivities and events.
Stayed 4 nights in Jul 2025

10/10 Excellent

Bibi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grate Hotel … Thank you Expedia for upgrading my stay it only took 10 years of being a member lol lol ….
Stayed 4 nights in Jul 2025

6/10 Okay

Karthic

Liked: Cleanliness
Property is aging and distance between the rooms and the lobby area where all the restaurants are located can be 3/4 of a mile( depending on your building). This would mean you are able to hail golf carts quickly or order room service. The wait times on room service can be 45mims to an hour and transportation is an about 10 min wait.
Stayed 3 nights in Aug 2025

10/10 Excellent

Zalika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. Stayed with husband and 2 young kids. There is something for everyone. The facilities are top tier and well kept. We will be returning!! 5 stars!
Stayed 7 nights in Jun 2025

8/10 Good

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
When
Stayed 3 nights in Jul 2025

10/10 Excellent

Jonathon Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the 24/7 room service, golf cart transportation/lobby to lobby buses, and the staff and workers were amazing! Only thing we disliked was the other guests ignoring the signs saying not to reserve chairs and lounges especially at the water park.
Stayed 6 nights in Jun 2025

4/10 Poor

Ramin Sami

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was my second visit. Took my friends there for reunion. First time i visited them was 5 months before my second visit. Everything was great. This time it felt like i was visiting a war zone. Building was on horrible shape and nothing was as expected. So many broken items. Water park was working on and off. Took out concern to customer service but truly no luck. I dont suggest going thetr now until they get it back to order again
Stayed 3 nights in Sep 2025