坎昆Iberostar Selection 全包式度假村是否設有泳池？

是，此住宿設有9 個室外泳池及兒童泳池。

坎昆Iberostar Selection 全包式度假村是否寵物友善住宿？

否，此住宿恕不接待寵物。

坎昆Iberostar Selection 全包式度假村的泊車位收費多少？

此住宿提供免費自助泊車及免費代客泊車服務。

坎昆Iberostar Selection 全包式度假村的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：00:00。延遲入住服務限時提供。

坎昆Iberostar Selection 全包式度假村的退房時間是？

退房時間為 11:00。此住宿有提供延遲退房服務，並酌量收費 (視乎客房供應情況而定)。

坎昆Iberostar Selection 全包式度假村是否有提供接駁車服務前往機場？

是，來回機場接駁車有提供服務 (按要求提供)。接駁交通收費為每位 MXN700。

坎昆Iberostar Selection 全包式度假村是否提供全包式禮遇？

是，此為全包式住宿。所有餐飲食品費用已包，活動包括足球、網球、水中健身班等。

坎昆Iberostar Selection 全包式度假村位於哪裡？

此度假村位於酒店區的海灘，距離古古爾坎購物中心和酒店區海灘不到 10 分鐘腳程。拉伊斯拉購物中心和女人島、蓬塔坎昆和蓬塔尼祖國家公園西海岸均位於 2 公里內。

坎昆Iberostar Selection 全包式度假村坎昆區

Q: 坎昆Iberostar Selection 全包式度假村是否寵物友善住宿？

否，此住宿恕不接待寵物。

6/10 一般

yanyan

2025 年 6 月 10 日

於 2025 年 6 月住了 3 晚

8/10 不錯

meilin

2024 年 5 月 13 日

於 2024 年 5 月住了 3 晚

10/10 優異

John

伴侶同遊

2026 年 1 月 13 日

Clean, amenities and staff were great!

於 2026 年 1 月住了 5 晚

8/10 不錯

Donielle

2026 年 1 月 13 日

於 2025 年 12 月住了 3 晚

2/10 很差

Sandipkumar

家人同遊

2026 年 1 月 11 日

不滿：整潔度和設施服務

The pool floor desperately needs to be fixed. Food needs more vegetarian options. I think they have the wrong impression about vegetarian food. What they have is nothing.

於 2026 年 1 月住了 5 晚

6/10 一般

Filipe Lopes

家人同遊

2026 年 1 月 9 日

讚好：整潔度

The beach is absolutely beautiful. The hotel is also beautiful. The food and drinks definitely not the best and service was very slow. We had a great time as a family, but I definitely expected better food quality, and better service.

於 2025 年 12 月住了 9 晚

10/10 優異

Sonia Veronica Alvarez

親子同遊

2026 年 1 月 9 日

讚好：整潔度、設施服務和住宿狀況

Excelente atención

於 2025 年 12 月住了 3 晚

4/10 欠佳

Christopher Leitao

家人同遊, 親子同遊

2026 年 1 月 8 日

讚好：整潔度

不滿：設施服務

For this price point, the overall hotel was lacking. We have stayed at several other hotels on the cheaper and higher end in the area and this just did not meet any of our (group of 8) expectations. The activities both day and night were lacking. Unlike other resorts we did not feel like the staff (despite a few) really went out of their way to say hello or check in on how things were going. However the very last day there was a noticeable change in all the staff's treatment of all guests. There was a strong presence of more management around. I do wish that would have been the case all week during our stay. Most days no one said a word to us at breakfast and on our last day we must have had 10 people ask how we were and how they could help us. I do want to mention the staff members that did take the time to connect with us during our stay - the day time entertainment team members were super nice - esp Jimmy who remembered our names and where we were from after just the 1st day and went out of his way to say hi to us. Raul at the bistro was fantastic, Roger at the El Maguey was great for lunch. Also, Santiago and the entire swim up bar staff was the best part of our stay. We did 2 nights in the regular building and 3 nights with swim out rooms and they were so much better. They are way more expensive, but we did think it was worth it as the rooms have a better layout, views are amazing and the seating area was great. All in all I would not go back here.

2/10 很差

kevin

家人同遊, 親子同遊

2026 年 1 月 6 日

不滿：整潔度和住宿狀況

Limited space, otherwise I’d write a book of a review. The rooms we booked were unavailable. They put us in two kings for 6 people. Told us they’d get us the correct rooms when available. 2 of our kids had to sleep on cots. Then they gave those rooms promised to someone else. Finally got in them after 2 days. No discount or refund. Restaurants have no availability. Always full. They send you to the buffet. Hotel rooms old, dark and dirty. No chairs available on beach or at pool. Always occupied by people’s items but no actual people. Buffet food okay but not great. Limited staff. No ice cream bar outside. It’s closed. Staff gives you different answers about everything. Late check out is 15 dollars per room per hour. Only 3 elevators for entire hotel and no stairs. Stairs are emergency exit with alarm only. Filtered water in large glass bottles. Bring your own water bottle. Air conditioner is very loud in rooms. Keeps you awake at night. There are plenty of other hotels in Cancun. Do not stay here no matter how good of a deal you might get. Trust me on this. They are trying to cut too many corners to save money. Also the pool is cold. Heater must be turned off.

於 2025 年 12 月住了 5 晚

2/10 很差

DAVID

家人同遊

2026 年 1 月 6 日

不滿：整潔度、設施服務和住宿狀況

Worst hotel I have ever stayed at in my whole life. Was booked for 5 nights, left after 2 nights when the AC broke down in our room. Its a 1 star hotel marketed as a 4 star hotel. Food was unedible. Avoid at all costs.

於 2025 年 12 月住了 5 晚

8/10 不錯

Daniel

家人同遊

2026 年 1 月 6 日

讚好：設施服務

En términos generales el hotel y la experiencia fue muy buena. Sin embargo hay aspectos que considero pueden mejorar sin mucho esfuerzo para ser mejores aún 1- más personal en las estaciones de comida y organizando los espacios comunes del hotel. 2- la piscina infantil (la razón de haberlo elegido) no la pudimos disfrutar porque es extremadamente fría. Deberían temperarla como hacen con la piscina principal. 3- el parque infantil está muy deteriorado hasta el Punto de ser un riesgo para los niños. Huecos, piezas caídas y oxidadas. 4- aunque comprendo la dinámica de los restaurantes por orden de llegada (sin reserva) no es lógico que haya una lista de espera habiendo mesas vacías y cuando quieres sentarte te dicen que están full. El sentimiento percibido es de indisposición. De resto; excelente ubicación, área de playa, la comida es buena Y variada.

於 2026 年 1 月住了 3 晚

4/10 欠佳

Pravina

家人同遊

2026 年 1 月 6 日

讚好：整潔度

不滿：設施服務

Hotel is good but food, service is a big problem

於 2025 年 12 月住了 4 晚

8/10 不錯

Saurabh

家人同遊

2026 年 1 月 5 日

讚好：整潔度、設施服務和住宿狀況

We stayed in an ocean-facing room with a balcony, which was absolutely beautiful. The resort occupies an excellent location right on the beach, boasting white sand and turquoise blue water. During our stay, we did not encounter any seaweed. The standout feature of the resort is the large infinity pool with a bar, which was a highlight for us. The property offers a variety of activities and nightly shows, providing good entertainment options. However, our experience with the all-inclusive food was mixed. We had one vegetarian guest in our group, and the vegetarian options were quite basic and limited. There seemed to be a lack of understanding of vegetarian cuisine. Additionally, getting onto the waitlist for specialty restaurants was nearly impossible unless you arrived before 6 PM. The guest service did not always meet expectations. At times, staff were rude and lacked empathy, especially when handling requests that fell outside their routine. The approach felt more like they wanted to dismiss the request rather than create a pleasant service experience. Overall, while the resort offers some excellent amenities and entertainment, there are areas, especially food variety and guest service, that could be improved.

於 2025 年 12 月住了 6 晚

2/10 很差

Arpita

家人同遊, 多人同遊

2026 年 1 月 4 日

讚好：住宿狀況

不滿：設施服務

No food options for vegetarians. Talked to the chef and he showed me salads. After paying these much who wants to pay for the salad. Completely rip off. The staff for the activity also gave wrong information and when we went there no one did it. Rude staff.

於 2025 年 12 月住了 4 晚

2/10 很差

Kazumasa

2026 年 1 月 4 日

不滿：設施服務和住宿狀況

We stayed at the pool villa, but the facility was unprecedentedly poor.. the toilet got broken every morning and the ceiling fan was also noisy and looks like it will fall off soon. The service was good but considering the price and being high star hotel, we are very regretted to choose the room/hotel.

於 2025 年 12 月住了 5 晚

8/10 不錯

robert

家人同遊

2026 年 1 月 3 日

讚好：整潔度、設施服務和住宿狀況

This was our 5th trip to Cancun over the holidays and our first time at Iberostar. Overall, the accommodations were average. The buffet was OK, compared to others, but the service at times was lacking. One standout was the restaurants, they were top notch. That said, make sure you get there early to put your bar on the list as they don’t take reservations. The pools were clean but again, the service was lacking. If you wanted food or drink you were better off going to the bar on your own. Not a big issue but for what we paid we expected more. The biggest pro, which we loved was access to the beach. Located immediately behind the pool it was easy to jump between the two. Our teenage girls loved this setup. Also, not having to fight for lounge chair was a bonus. Finally, they could use more than one location for coffee. The cafe is nice but gets crowded, especially in the morning. They may want to consider a few self serve coffee stations throughout the resort. This would be a big win for those just looking for their morning caffeine.

於 2025 年 12 月住了 5 晚

10/10 優異

Roxana

2026 年 1 月 2 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Nice

於 2025 年 10 月住了 4 晚

10/10 優異

AZUMA

家人同遊, 伴侶同遊

2026 年 1 月 2 日

讚好：整潔度、設施服務和住宿狀況

大きなホテルで客室も多いので良いサービスを受ける事ができるのか心配しましたが、スタッフ数が多くとてもフレンドリーで丁寧なサービスを受ける事ができました。

於 2025 年 12 月住了 4 晚

8/10 不錯

Gennady

家人同遊, 親子同遊

2026 年 1 月 2 日

讚好：整潔度和住宿狀況

Good room after I had to pay more money to upgrade. The original room was not good at all. The staff for friendly and very nice. The resort credit system, you MUST CHANGE. The fact that you require customers to spend additional money ($100 spend to receive $25 credit) is absurd. What's the purpose of offering resort credit? The food was good. Overall very accommodating and nice.

於 2025 年 12 月住了 7 晚

10/10 優異

Erin E

家人同遊, 多人同遊

2025 年 12 月 31 日

讚好：整潔度和住宿狀況

Great stay. Great staff especially the bartenders and day time activities crew!!!

於 2025 年 12 月住了 8 晚

10/10 優異

Nathan

伴侶同遊

2025 年 12 月 28 日

讚好：整潔度、設施服務和住宿狀況

The staff are nice and aren’t pushy. Great customer care. The room is nice but could be cleaner on the blinds, the outdoor section. The beach and sand quality is amazing. There aren’t any hotel next to it so it feel private and not crowded.

於 2025 年 12 月住了 3 晚

10/10 優異

Robin

2025 年 12 月 28 日

讚好：整潔度和住宿狀況

Room was amazing. We had the family suite on the 5 th floor. Room was cleaned everyday exceptionally. The resort is beautiful and big. We were there for six days and it was the best Christmas ever. They went all out and Santa made time for every child there with pictures music and a gift for ever child. Iberostar is a 5 star in every aspect. Food pools staff and the whole environment. Will definately be staying there again.

於 2025 年 12 月住了 6 晚

10/10 優異

Diego Alejandro

伴侶同遊

2025 年 12 月 27 日

讚好：整潔度、設施服務和住宿狀況

Excelente lugar

於 2025 年 12 月住了 3 晚

4/10 欠佳

Sameer

家人同遊

2025 年 12 月 26 日

讚好：整潔度

Room and amenities were good. Only issue (and for me a big one) was ability to use restaurants. We were there for 4 days and were not able to get to American Bistro, Italian restaurant or hibatchi. It was buffet for lunch and dinner. After first day or so was soooo boring. I went to guest services also but they were not able to help as there was no reservation system in hotel app or otherwise. Every time we went to restaurant front desk, we were told that all tables for the day were already booked and there was no space left in waiting list too. All in all, decent hotel but food / restaurants are mismanaged. I would not go here again.

於 2025 年 12 月住了 3 晚

8/10 不錯

Venumadhav

家人同遊

2025 年 12 月 26 日

讚好：整潔度、設施服務和住宿狀況

Good sea view room, regularly cleaned and taken care off

於 2025 年 12 月住了 4 晚

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