El Caracol

Breakfast was very limited . limited restaurants and food options unless you want to go into town Room was noisy tough to sleep early with the music from the bar. road noise + others in the building above us. Strong sewer gas smell often. slow draining sink

My wife and I recently stayed at the InterContinental Presidente Cozumel Resort for nine nights. This was our first time at an InterContinental. After a very long and challenging day getting to Cozumel and a fairly late arrival, we were taken care of splendidly from the moment we arrived to our departure. The check-in process was simple but thorough as was checking out. All aspects of our stay were so well accommodated, from the well-kept grounds and housekeeping, to the staff at the great restaurants and bars. We ate and drank at three of the four onsite restaurants and we both can say we did not have a disappointing bite, and also enjoyed our share of dry and dusty vodka martinis made to order, along with a plethora of wine choices. The food was wonderful and the portions more than reasonable. The chefs and dining staff at the El Caribeño, Alfredo Di Roma Trattoria, and Le Cap Beach Club are so professional and personable at the same time. We also spent a morning at the Ikal Spa where we enjoyed various treatments from pedicure to facials and massage. Again, the treatment and service was over the top. My comment to the spa was that the masseuse "melted me." Finally, we required the services of the Conciergeries several times and always felt confident about the information we received and how they went out of their way to ensure our comfort. All of the staff is amazing, they are what makes the place work, and we hope the Intercontinental Presidente recognizes that.