Americinn Franklin hotels

"Great"

"Convenient parking beautiful building comfortable beds. "

"Have had an excellent experience at the Saint Kate in the past, however this time we had a couple of room issues that took a long time to get addressed. The first issue was with the in-room record player, however someone was sent right away to fix, so that was fine. But the second issue was with the in-room refrigerator. It quit working at some point during the first night and it took multiple reports, beginning the next morning, to finally get it addressed after 5:30pm the next day. As a reult, we had to throw away perishable food. We also had to call the desk to get more toilet paper, which is unusual at a luxury hotel. Overall, just a bit diappointing."

"We got there late but they got us promptly checked in the gentleman behind the desk. That evening was really friendly. The next morning I watched an irrational customer being sectionally rude to the guy who happened to be behind the desk that morning who took it all in stride. It's very friendly and tried to be accommodating. The breakfast was okay. Normal fair for a hotel. Rooms were clean."

"Rooms were ok a bit outdated but everything was great "

"Very convenient location that connects to the convention center."

"Valarie (Bartender) and Chris (Executive Chef) fantastic! Otherwise our stay was fair at best. Our first room had a TV that didn't work properly and a bathtub that didn't drain properly, Second room didn't have two beds (which we needed). Third room had 2 beds and a working TV but the hairdryer did not work and we had a medium sized towel that had a shredded edge. How does that towel get washed, folded and put in a room without housekeeping seeing it? Chances are about 100% we will not be staying at this hotel again!"

"Construction going on. Tables in makeshift breakfast room were sticky… hadn’t been cleaned. "

"Excellent atmosphere, style and rooms."