Detroit Zekelman Holocaust Center Hotels

"Booked multiple rooms Thursday night since we would be arriving really late. Arrived Friday 5 am as we planned knowing we have the room until 12 pm check out. Got there and attendant told us they had marked us as a no show and cannot give us a room despite already haven paid for it!! Got on a call with a very hopeful hotels.com representative who informed the hotel attendant that they either have to give us service or trigger a refund. Ended up taking 2 hrs for us to get us two rooms which his manager approved after speaking to him on the phone, given that he was the only person working at the hotel (understaffed). Room was musty once we got in. You get what you pay for. Breakfast was terrible. "

"Pool and hot tub very dirty would’ve been great but water was just to dirty. Very loud guests couldn’t sleep so much noise in hallways during the night. Breakfast was great. Rooms were set up beautifully and they were clean. "

"no comments"

"The room was only cleaned once in 4 days. Had to request coffee pods EVERY DAY. Made it clear that I was a very early riser and wanted my coffee as soon as I woke up. Requested this of 4 different Desk People and it was the same Every Single Day. Had to come back down and ask for coffee pods. The Kitchen Staff was wonderful. The Cleaning Staff and Desk Staff...I won't be back. "

"😫"

"Friendly staff, equipped kitchen "

"We were there for a short stay, no shops within walking distance but everything we needed was within 15 minutes of the hotel. "

"Beautiful property, clean and the staff was friendly. We enjoyed our stay."

"The room itself did not even look like it was cleaned, carpet was clearly not vaccumed, only part of the bathroom that might have been cleaned is the toilet. I have never stayed in a holiday inn where the room was so dirty. When we tried to use the pool we could not get in with our room key, we had to find someone(waited over 10min) to let us in. We then were told even if we were out of the room by 11am checkout time we had to leave the pool by 11 which was the only reason we booked the room. Also the pool/pool room was dirty and looked like it been quite some time since properly cleaned. Very disappointed with this hotel, would never stay here again or recommend to anyone to stay here. "